The U.S. Equal Employment Opportunity Commission


Defense Army & Air Force Exchange Service (AAFES)

ADR Techniques: Mediation
Source of Neutrals: Inhouse, Another Federal Agency
Contact: Tina Jonson,
EEO Counselor/Affirmative Employment Manager
(214) 312-3466
Web page: http://www.aafes.com
Fiscal Year 2006 2007
Size of Work Force 36,378  
Pre-Complaint Process
Completed/Ended Counselings 507  
Offered ADR 500  
Process in ADR 76  
Completed ADR 76  
Resolved Disputes 22  
Formal Complaint Process
Complaints Clousures 141  
Offered ADR 77  
Processed in ADR 30  
Completed ADR 30  
Resolved Disputes 30  

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 44,401 43,447 43,256 37,973 38,274 36,461
Pre-Complaint Process
Completed Counselings 451 412 273 397 309 588
Offered ADR N/A N/A 281 397 309 498
Processed in ADR 11 57 53 50 54 83
Completed ADR 11 45 49 62 51 78
Resolved Disputes 8 31 27 44 33 44
Formal Complaint Process
Complaints Filed 155 110 111 107 123 138
Complaints in Inventory 392 346 272 274 306 271
Offered ADR N/A N/A 69 48 68 112
Processed in ADR N/A 0 9 6 55 52
Completed ADR 0 0 9 6 51 54
Resolved Disputes 0 0 7 1 37 48

This page was last modified on August 24, 2007

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