U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Although improving the hiring process often focuses only on shortening the time to hire, it's equally important to assure the quality of hires. Meaningful metrics can help you measure how well new hires fit their jobs over the long run. The appropriate set of hiring metrics may vary from agency to agency, depending on hiring goals and business needs, but should always include both time and quality measurements.

To improve the measurement part of your process, use these tools:

• OPM Talent Management Metrics
  Metrics have been established to help agencies accomplish the standard for the Talent Management System.

• CHCO Council Improve the Hire Criteria
  The Chief Human Capital Officers (CHCO) Council and OPM developed three surveys to help improve the Federal Hiring Process. The first two surveys assess applicant satisfaction with Federal agency hiring practices and are offered to applicants applying through the USAJOBS system. The third survey assesses the perceptions that Federal hiring officials have of the hiring process at their particular agencies. Hiring officials will complete the survey online at the same time as they complete action on each of their hiring certificates.

• Tracking Tool [35 kb]
  A spreadsheet to help you monitor each hiring action.

• Key Metrics Tip Sheet [274 kb]
  A quick rundown of metrics to keep in mind when evaluating whether a newly improved hiring process has met its mark.

• Review Your Hiring Process
  Flash [284 kb] | HTML [12 kb]
  After you've instituted improvements, revisit the Hiring Process Analysis Tool and re-evaluate your hiring process.

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