Pay.gov has been developed to meet the FMS commitment to process collections electronically using Internet technologies. Pay.gov satisfies agencies and consumers demands for electronic alternatives by providing the ability to complete forms, make payments and submit queries 24 hours a day electronically.

Launched in October 2000, Pay.gov is a secure government-wide collection portal. The application is web based allowing customers to access their accounts from any computer with Internet access. Pay.gov provides a suite of services allowing agencies to obtain and process collections in an efficient and timely manner. The Pay.gov application is comprised of 5 services: Collections (ACH and Credit Card), Forms, Billing / Notification, Reporting, and Verification.

Government Paperwork Elimination Act (GPEA)

Pay.gov has been developed to help Federal Agencies meet the directives outlined in the Government Paperwork Elimination Act, primarily the reduction of paper transactions through the utilization of electronic processing via the Internet.

Section 508 Compliance

Architecture and Security of Pay.gov environment

Pay.gov resides within the Treasury Web Applications Infrastructure (TWAI) - a highly secure environment provided by the Federal Reserve Information Technology (FRIT) to support several enterprise-wide Treasury applications. The TWAI is compliant with the Federal Information Processing Standard (FIPS) 140-2. All communications between Pay.gov and agencies is conducted via dedicated lines, virtual private networks, or 128-bit, hardware-based (on Pay.gov's side), version 3-only Secure Sockets Layer (SSL) encryption. The scripts used for invocation of the collections services require encryption, can provide for authentication of the agency, allow the agency to authenticate Pay.gov, and facilitate the handling of collection and reporting information.

Pay.gov has two locations within the TWAI - a production environment and a fully redundant, replicated secondary site for contingency purposes. A test environment is available for agencies to test their interface to Pay.gov, or their forms or bills, if hosted by Pay.gov. All connectivity to and from the TWAI is supported by TWAI system administrators. Pay.gov is supported by technicians at the Federal Reserve Bank of Cleveland and system administrators at TWAI.

Pay.gov Processing Availability

Customer Service

Agency customers and staff are requested to contact Pay.gov Customer Support for assistance with the following:

Agency customers – assisting with accessing the website, hosted forms processing, collections etc.,

Agency Staff - with any technical problems such as balancing payments, database integrity, information security, and other issues relating to the smooth operation of the services provided to the agency.