Forgot Your Password?

1. Enter your user name and click "Lookup Secret Question" button.
2. Answer the question you created and click "Answer Secret Question" button.
3. Once you've answered correctly, you'll be prompted to establish a new password and redirected back to the home page to login again.

If you cannot answer the Secret Question and you created the account yourself, please create a new self-enrolled account. If you cannot answer the Secret Question and the account was created for you, please contact Pay.gov Customer Service.
Note: If you log in incorrectly three times, your account will be locked for fifteen minutes. You may change your password during this period but you will not be able to log in until the fifteen minutes have elapsed.

User Account Questions

What is my Pay.gov Username?
Pay.gov creates user names by adding the first name and last name together without a space. For example, if you registered with the first name of "Dan" and the last name of "Davis", the Pay.gov user name will be "DanDavis". If you were the second user to use that name, then the user name assigned would be "DanDavis0" and then "DanDavis1".

What are the requirements for a Pay.gov password?
The password must be between eight and twenty-four characters long and must contain at least one capital letter, one lower-case letter, and one number. You may not use a common word or name as part of the password. You should also avoid using a sequence of characters ("123" or "abc") or repeating the same character multiple times ("sss" or "111").

OK, I made it to your website, now what do I do?
Some agencies require that you request a Pay.gov account through them, although many do not and will simply direct you to our web site. If you do not already have a Pay.gov user name, you can begin the self-enrollment process to create an account. You may also skip self-enrollment and go straight to the form you need to pay. These options are described in more detail below.

Do I need to self-enroll in order to use Pay.gov?
Not necessarily, but it makes using our site more convenient. If you just need to make a one-time payment, you can skip self-enrollment. If you will need to make recurring payments, multiple payments to different agencies, or want to retain an online history of payments made through Pay.gov, you should self-enroll. Note: not all agencies that use Pay.gov to process payments require you to access the Pay.gov website. Many agencies have you enter the payment information on their website and pass the information on to us for processing. If you're not sure where to start, check with the agency you want to pay online for more specific instructions.

How do I create a Pay.gov account/Self-Enroll?
From the Pay.gov home page, click on the "Click here to register" link located in the middle of the page. Fill out all of the required information and choose a password. On the final screen, you'll be presented with your user name. Print this screen and retain if for future reference.