The RRB considered the results of numerous program evaluations in preparing
its strategic plan and will use program evaluations to revise it in the future.
The most important of these are summarized below.
| Federal Managers’ Financial Integrity Act reports and risk assessments |
Analytical/RRB administration |
Adequacy of internal controls |
Annual |
|
Actuarial
Valuation
|
Actuarial/75-
year financial projection |
Railroad Retirement
Act
(RRA) revenue/
expense projections |
Triennial |
|
Actuarial Status Report of Railroad
Retirement System |
Actuarial/25-
year financial
projection |
RRA
revenue/expense projections |
Annual |
|
Actuarial Status Report of Railroad
Unemployment
Insurance System |
Actuarial/11-
year financial projection |
Railroad
Unemployment
Insurance Act (RUIA)
revenue/expense
projections |
Annual |
|
Customer service performance reports
|
Analytical/RRA and RUIA benefit
programs |
Customer service/
timeliness of benefits |
Annual |
|
Quality assurance
reports |
Statistical sampling/RRA, RUIA benefits |
Accuracy |
Annual |
|
A
variety of client
satisfaction surveys and feedback |
Statistical evaluations (e.g., ACSI); comment
cards/meetings with groups of RRB
beneficiaries |
Client satisfaction with
RRB
services/need to change standards or update customer service plan |
Periodic |
|
Financial
Statement Audit
|
Office of Inspector
General audit of agency financial
statements |
Accuracy of financial
statements |
Annual |
|
RRB
Office of Inspector General
audits |
Audits/
agency-wide |
Effectiveness and
efficiency of agency
operations |
Periodic |
|
Performance Budget
monitoring |
Longitudinal study/key agency performance goals |
Customer service,
stewardship, procurement, human resource and
information technology
issues |
Semi-annual
|
|
Variety of special studies |
Special studies/benefit program administration |
Quality, timeliness, efficiency and effectiveness of processes within
benefit program administration |
Periodic
(on
demand) |
|
Enterprise Architecture assessment |
Analytical/
samples and
audits |
Effectiveness of existing architecture |
Annual |
|
Computer security and privacy assessment |
Internal and/or external assessments,
audits, and evaluations |
Adequacy of internal and external controls impacting computer access
controls, vulnerabilities and overall security status |
Annual, quarterly updates |
|
Report on electronic government (E-Gov) activities |
Evaluate the implementation status of the E-Gov Act |
Agency-specific E-Government initiatives and agency information available on
the Internet |
Annual |
|
Improper payment evaluation |
Analytical assessment of RRA and RUIA payments |
Determination of the level of improper payments and assessment under the
Improper Payment Information Act of 2002 |
Annual |
|
Occupational disability program |
Assessment by the Occupational Disability Advisory Committee |
Accuracy and validity of the disability decision-making process. |
Periodic |
.
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