Customer Service Plans
ATF has published customer service plans for four of its services. If you are a customer of these services, we hope you find the plans useful. Along with some general information, each plan contains customer service standards. These standards tell you what you have a right to expect when you do business with us. You will also find contact numbers in case you have a problem or are not satisfied with the service you received.
Customer Service Plan For:
Approval of specially denatured alcohol
(SDA) formulas
Approval
of nonbeverage drawback formulas
Approval
of applications to import firearms, ammunition, and implements of war
Approval
of labels on alcohol beverages