SEVIS I-901 Fee Frequently Asked Questions

8. How do I get help with SEVIS I-901 fee issues?

8.A. Where can I get help if I am having a problem with the SEVIS I-901 fee payment process?

8.B. Can I get help with a specific payment problem?

8.C. Is help available in languages other than English?

8.D. What if I need help with the initial SEVIS I-901 fee payment and filing process?

8.E. What if I need help with verifying the status of my SEVIS I-901 fee payment?

8.F. What if I need help determining if I am required to pay the fee?

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8.A. Where can I get help if I am having a problem with the SEVIS I-901 fee payment process?

There are four major sources of help with fee payment issues.

Source of Assistance	Type of Assistance Available
SEVP Website www.ice.gov/sevis/i901 Available anytime	Fact sheets and FAQ section for fee payment issues Downloadable PDF version of Form I-901
Customer Service Hotline 1-212-620-3418 Available from 8 am to 6 pm Central time (GMT – 6) Monday through Friday	General questions about fee payment issues Questions about a specific Form I-901 and the status of the payment
Your school or exchange visitor program	General fee payment questions Questions about your specific program Questions about whether or not a fee charged by a school or exchange visitor program is the official SEVIS I-901 fee Your school or exchange visitor program may have other resources
E-Mail to fmjfee.SEVIS@DHS.gov OR Mail to: SEVP ATTN: SEVIS I-901 fee CRU 800 K Street NW Suite 1000 Washington, DC 20536 United States	Use this only when you have a question that cannot be answered by checking the website or calling the Customer Service Hotline All questions will be answered as quickly as possible You can expedite the processing of your answer by clearly indicating the subject of your question so your query can be routed to the appropriate person

8.B. Can I get help with a specific payment problem?

Yes. See the sources of help chart. It explains the different ways to get help. In most cases, the best way to get help with a specific problem is to call the Customer Service hotline at 1-212-620-3418.

8.C. Is help available in languages other than English?

The customer service hotline has both Spanish and English speaking operators. Help in other languages is not currently available.

8.D.What if I need help with the initial SEVIS I-901 fee payment and filing process?

The SEVP website at www.ice.gov/sevis/i901 has extensive help available. You can also call the Customer Service hotline at 1-212-620-3418. If you have questions pertaining to your specific school or exchange visitor program, contact the person listed on your Form I-20 or DS-2019.

8.E. What if I need help with verifying the status of my SEVIS I-901 fee payment?

You can call the Customer Service at 1-212-620-3418 for help verifying the status of your SEVIS I-901 fee payment. If you cannot call, you can mail or e-mail your questions to SEVP. Be sure you put SEVIS Fee Status in the subject line. See the section on sources of help for the customer service phone number and the addresses for SEVP.

8.F. What if I need help determining if I am required to pay the fee?

See the section, Do I pay the fee? If you have additional questions, contact the person listed on your Form I-20 or DS-2019.

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