Getting Help on PDSF
Before filing a ticket asking about status of PDSF or HPSS, please check our
home page. It might contain the answer
you are looking for.
There are several forms of help available on PDSF. These include:
- A web-based list of Frequently
Asked Questions (FAQ)
- Look here for answers to questions that other PDSF users
have asked.
-
Project's PDSF Assistance pages
- These pages are provided by different groups to help their users use the
PDSF cluster.
-
Help from NERSC support staff
- If you do not find answers there do not hesitate to file a request for
help. Here are the ways to do it:
-
A web-based
Support Request Form
Use this form to report problems with PDSF, to request specific
services, or to ask questions which are not answered in the
FAQ.
- When asked for password and user name, provide your PDSF pair.
- Select PDSF as a platform - that will speed up the processing.
repository mentioned on that page is in your case your primary
unix group.
-
The NERSC 800 number (800 66NERSC, 800.666.3772
- menu option 2 or 510.486.8611) during business hours Pacific Time.
Identify yourself clearly as a PDSF user.
-
Send e-mail to consult@nersc.gov.
Make sure that you specify PDSF in the subject of your e-mail.
- In all cases put as many details as you can gather:
- time
- location of files
- exact text of error messages
- group you belong to
- system version you are working under (RedHat, Scientific Linux)
- way to reproduce your problem.
- host you are on
- job ID (if applicable)
- You should receive an automatic confirmation - if you do not get it within
30 min, please call the number listed above. Then within 4 business
hours of PDT you should receive an e-mail from a person, but it can be as
little as "We received your request for help and forwarded for further
processing". You can always see status of your tickets on the web.(click on the Questions)
Since there is just one consultant serving the whole PDSF community,
it is always worth checking with your group members. They might be able
to help you sooner.
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