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NERSC ServicesNERSC supports its high performance computing users with a wide array of services. The primary points of contact for users are the NERSC Consulting and Account Support staff. The consultants provide help on any topic related to running high performance computing codes at NERSC. They also install and maintain software, provide documentation and training, develop and maintain the NERSC web site, and actively work with HPC scientists to help them get the most out of NERSC's resources, serving as a liaison between NERSC's users and its staff.
24x7 Computer and ESnet Operations supportThe Computer Operations and ESnet Support group provides 24x7x365 monitoring and first-level troubleshooting for the NERSC computational systems and storage environments. They also provide basic Account Support functions, especially password changes. They operate the ESnet Network Operations Center (NOC) on an around the clock basis and can be reached at 1-510-486-6821 (or 1-800-66-NERSC, menu option 1) or by email at operator@nersc.gov. |
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