General Information For Internet Applications

Error Messages

When you're filling out a form, you may make mistakes. Common mistakes are:

• Filling out an item incorrectly or
• not filling in a required item.

In some cases we can tell there is a problem while you are still on the page. If that is the case, a pop-up error message will appear. Close the error message and make the correction.

We also check the information when you try to go to the next page. If we find a mistake you will not go to the next page. We will tell you how many errors there are at the top of the page. We will also mark each incorrect item to the right of the place where the information goes. Make the correction and go to the next page.

Saving or Printing Forms and Confirmation Numbers

You can save or print pages you may need later, such as your confirmation number or instructions on how to do something.

"Page Has Expired" Warning

If you use the "Back" button when you shouldn't, you will get a "Page Has Expired" warning. When that happens, read the information on the page and then press the "Back" button again or press ALT + Left Arrow to get back to the page you left.

PDF Documents

You need Adobe Reader to make pdf documents accessible. You can download new and previous versions of the Adobe Reader at http://www.adobe.com/products/acrobat/readstep2_allversions.htm (New window).

TDD/TTY Number

People who are deaf or hard of hearing may call our "TTY" number, 1-800-325-0778, between 7 AM and 7 PM on business days for additional help.