Office of Audits: Communication with GSA
Officials
Communication
with GSA managers and contracting officers is the most
important element in the audit process. Accordingly, we have expanded our
solicitation of customer feedback over the last year. Each audit report
includes a customer survey questionnaire that we hope will be completed by the
cognizant manager or contracting officer. Our office uses the completed
questionnaires to assess and improve the usefulness of our audits and related
services. Internal questionnaires have only been included with the audit
reports since May 1997. We have not received a sufficient number of responses
to accurately assess how well we are doing. As for contract
questionnaires, the satisfaction ratings have gotten substantially better since
we conducted our initial customer survey in May 1996. The comments
received from contacting officers reflect positively on our continuing
commitment to and progress in meeting customer needs.