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Statement in regard to the Hearing on SSA’s Management of the Ticket to
Work Program on March 18, 2004
Statement of Mike Hedden, Indiana Vocational Rehabilitation Services,
Indianapolis, Indiana
In regard to the Hearing on March 18, 2004, the testimony given does not accurately reflect the situation in Indiana. Indiana has invested
significant resources in its training of Vocational Rehabilitation Counselors.
We have held several training seminars explaining the Ticket program as well as
developing detailed intake procedures, flow charts and updating our computer
system. We do not use a “stand alone, take it or leave it, one size fits all
agreement” with the ENs with whom we have Memorandums of Understanding. Our
agreement with ENs states that “both the IWP and the IPE will be written by the
respective party in a manner, consistent with law, to reinforce common goals,
policies and procedures for Ticket customers referred by the EN to VRS.” Our
agreements do not necessarily require full and total repayment of all of VR’s
costs. Our reimbursement agreement states that VRS will be reimbursed by the
EN for all actual service costs provided through VRS at the rate of 50% of all
outcome or milestone payments to the EN until VRS is reimbursed for all actual
service costs (these costs do not include the costs associated with VR
Counselor time or in support of the VR Counselor). In other words, once an EN
begins to receive payments, VR is entitled to 50% of each payment received
until service costs are paid in full or until no further payments are made to
the EN. The EN, in other words, will always receive 50% of the total payments
and may receive more than 50% once VR’s costs are reimbursed. If payments to
the EN stop prior to full service costs being reimbursed to VR, VR expects no further
reimbursement from the EN.
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