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OHP home-delivery pharmacy services
Oregon Health Plan (OHP) clients who do not belong to a managed health care plan may order prescriptions for home-delivery. The drugs will be mailed to your home or clinic by Wellpartner pharmacy. Either you or your doctor can get services started. Read the frequently asked questions below. Then if you have more questions about the home-delivery pharmacy services, see the Wellpartner Web site.
Wellpartner order form (PDF)
Frequently Asked Questions (FAQ)
Why is this a good deal?
Who should use home-delivery services?
Can I order mental health drugs this way?
What about Medicare D drugs?
How do I get started?
Can I transfer a prescription from another pharmacy?
How do I get refills?
Can Wellpartner mail prescriptions to a post office box?
Q. Why is this a good deal?
A. No copayment. If you have OHP benefits, you pay nothing for your Wellpartner home-delivered prescriptions.
3-month supply. You may order a three-month supply of medicine by mail. In a local pharmacy, you are limited to a one-month supply for most drugs.
FREE home delivery. There are no shipping fees. You don’t have to leave home to buy your prescription refills. Wellpartner will mail the medicine to your home or clinic within 8-10 days.
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Q. Who should use home-delivery services?
A. OHP fee-for-service (open card) clients who take the same prescription drugs month after month for ongoing health conditions will benefit the most from home-delivery services.
Home delivery isn’t for everyone. You may prefer to talk to a pharmacist in person about new medications. If you need the medicine right away, you should visit a local pharmacy. It takes up to 10 days for your prescriptions to be delivered by mail. If you and your doctor are trying out different drugs, you should wait until you find the ones you will take long-term before you use home-delivery.
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Q. Can I order mental health drugs this way?
A. Sometimes. You can order certain mental health drugs for home-delivery if you take the same medications month after month. Some clients in managed care take mental health drugs that are not provided by the managed care plan. These clients can use home-delivery, but only for the mental health drugs that the plan does not provide. Ask your health plan if you can use Wellpartner services for your prescriptions.
Q. What about Medicare Part D drugs?
Ask your Medicare Drug Plan if they contract with Wellpartner or another home-delivery pharmacy. OHP pays for some drugs Medicare won't cover. You may order most of your OHP drugs through Wellpartner.
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Q. How do I get started?
A. It’s easy. Choose one of three ways:
1. You may enroll by calling toll-free (1-877) 935-5797. Customer service representatives are available Monday through Friday from 8 a.m. to 5 p.m.
2. You or your doctor can mail new prescriptions to Wellpartner. Fill out the order form and mail it with the prescription to:
Wellpartner Inc.
PO Box 5909
Portland, OR 97228-5909
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3. You can have your health care provider fax the prescription and order form to Wellpartner’s toll-free fax line, (1-866) 624-5797.
Allow 8-10 days between ordering and delivery of your medications.
Make sure you fill out the whole order form. If Wellpartner has to call you or your health care provider for more information, it will delay your order.
Q. Can I transfer a prescription from another pharmacy?
A. Yes. You can transfer your prescriptions to Wellpartner from a local pharmacy or another home-delivery pharmacy by calling (1-877) 935-5797 toll-free.
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Q. How do I get refills?
A. Wellpartner will mail you refill reminders. Plan ahead. Order refills about 14 days before you will run out of medicine. You can order refills by mail with an order form. You may also order refills by phone, toll-free, at (1-877) 935-5797. Be sure to have the prescription number and your OHP prime number handy.
Q. Can Wellpartner mail prescriptions to a post office box?
A. Yes. Most prescriptions can be mailed to a US post office box.
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