| RESERVATION POLICIES AND RULES |
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| Making a reservation |
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Whether you call or go online, you may make reservations 2 days to 9 months in advance of your first night's stay. Online reservations count back nine months to the nearest business day. If you count back 9 months, and end up on a weekend or holiday, the next business day is the earliest you may make a reservation online or on the phone. Our business day is 8 a.m. -5 p.m. Pacific Daylight Time, Monday through Friday, except holidays.
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| Things to bring to the Park |
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Bring your confirmation letter; it will make check-in faster. If you have gift certificates, rain checks, bring them to the park.
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| Express Check-in |
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If you pay your entire balance when you call to make your reservation at least 14 days in advance, you'll be able to use Express Check-in at the park. Express Check-in often means you can drive right to your site without waiting in line at the booth! Express Check-in customers receive a special tag to hang from the rear-view window. Be sure to bring it to use Express Check-in.
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| Paying when you arrive |
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If you're camping, the site fee you have paid only includes one vehicle. If you have an additional vehicle (and the site allows additional vehicles) you must register and pay an additional $5 per night, per vehicle at the park.
Some Oregon state parks charge a day-use service fee to visitors who aren't camping. The service fee is $3 per vehicle (an annual pass is $25).
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| Cancelling your reservation |
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- The Reservation and transaction fees are non-refundable. No exceptions.
- Campsite, rustic yurt, rustic cabin, tepee, or boat moorage: If you cancel within 3 calendar days of your arrival date, OPRD retains your reservation fee, transaction fee (if any) and first night’s use fee.
- Deluxe yurts, deluxe cabins, day-use/picnic shelters, group camps, youth camps, ranches, horse camps: If you cancel within one month to the day of your exact arrival date, OPRD will retain your reservation fee, transaction fee (if any) and first night/day use fee.
- If your arrival date is today or tomorrow, you must call the park where you have reserved; the phone number is listed on the front of your confirmation letter. If your arrival date is after today or tomorrow, please call Reservations Northwest: Portland Metro Area, 503-731-3411, or outside Portland, 800-452-5687. Cancellation requests can be made 24 hours a day, 7 days a week through the automated voicemail system or via email at OPRD.Reservation@state.or.us.
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If you paid by Visa or MasterCard, you will receive a credit to your card. If you paid by check or money order, you will receive a check in the mail from the State of Oregon.
- Please be aware that only the person whose name is on the reservation may change or cancel the reservation.
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| Changing your reservation |
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- There is a $6 non-refundable transaction fee for any changes made to a reservation.
- Campsite, rustic yurt, rustic cabin, tepee, horse camp, boat moorage or wagon: to make changes more than 3 calendar days before your stay (including your arrival date), call Reservations Northwest. Changes cannot be made within 3 calendar days of your scheduled arrival date. Changes can only be made during normal business hours. Reservations Northwest’s current hours are Monday through Friday from 8 a.m. to 5 p.m., Pacific Daylight Time.
- Deluxe yurts, deluxe cabins, day-use/picnic shelters, group camps, youth camps or ranches: to make changes call Reservations Northwest at least one month before the exact date of arrival. If it is less than one month prior to the exact date of arrival, you must cancel and try to re-book the reservation. OPRD retains the first night’s use fee/deposit.
If the last day to change falls on a weekend or holiday, you have until 5 p.m. on the following business day to change your reservation. Changes can be made only during normal business hours. Reservations Northwest’s current hours are Monday through Friday from 8 a.m. to 5 p.m., Pacific Daylight Time.
- Reservations may be made up to 9 months in advance of the date of arrival. Date changes to any reservation cannot be made until 8 months in advance of the arrival date.
- Please be aware that only the person whose name is on the reservation has access to change the reservation.
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| Confirming your reservation |
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It is not normally necessary to call to confirm your reservation. The confirmation letter you receive in the mail 10-14 days after calling to make your reservation is all you need (be sure to bring it to the park). If you really feel the need, call 1-800-452-5687 to check on the details of your reservation. Have your confirmation letter handy if you received one.
Please be aware that only the person whose name is on the reservation has access to change the reservation.
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