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DISCONNECTIONS: If you are currently without service or concerned your service may be disconnected, please call the Consumer Services Section at 503-378-6600 or toll free within Oregon 1-800-522-2404.
If you have an issue with a regulated utility which you have been unable to resolve, use our Online Form, or you may write, call, fax, or e-mail the Consumer Services Section of the Oregon Public Utility Commission. When the Consumer Services Section receives your inquiry it will be assigned to a representative for investigation and response.
Online Form
How to File a Formal Consumer Complaint
Please provide the following information in your letter, fax, or e-mail:
- Name of the company involved
- Full name of the customer of record (NOTE: inquiries must be submitted by the customer of record or a party authorized with the utility company to discuss the account.)
- Service address
- Mailing address if different
- Telephone number(s) involved or gas/electric account number
- Home telephone number
- A telephone number where the representative can reach you during the day
- Details of the dispute including:
- The company´s response
- Names/phone numbers of the company representatives you have spoken to
Inquiry Procedure:
If you have a question regarding utility service, you may write, call, fax, or e-mail the Consumer Services Section of the Oregon Public Utility Commission. Your inquiry will be assigned to a representative for response.
Please provide the following information in your letter, fax or e-mail.
- Type of utility service (telephone, natural gas, electric, water)
- Name of utility company (if known)
- Service location
- Mailing address if different
- Your full name
- A telephone number where a representative can reach you during the day
- Details of the inquiry (please be specific and provide as much information as possible)
For Consumer Information Contact PUC Consumer Services.
Office Hours: 8 am to 5 pm, Monday through Friday...more
Telephone:
- Salem: 503-378-6600
- Oregon Outside Salem: 1-800-522-2404
- FAX: 503-378-5743
E-mail:
| Mailing Address * |
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Street Address |
Oregon Public Utility Commission
Consumer Services Section
550 Capitol St NE #215
PO Box 2148
Salem OR 97308-2148
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Oregon Public Utility Commission
Consumer Services Section
550 Capitol Street N.E. Suite 215
Salem, Oregon 97301-2551
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* Federal Express, Airborne Express or UPS do not deliver to PO Boxes. When using these or similar services, ship to the Street Address.
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