Account Management Office
Centrally Administered
Passwords
Contacts
The
Account Management Office is responsible for a variety of
activities, some of which are listed below:
Hours of Operation:
8:30 am to 12:00pm
1:00 pm to 5:00 pm
Phone: 631-344-4444
Fax: 631-344-2140
The Account Management Office is
located in Building 459 on Brookhaven Avenue.
After Hours Support
Account
Request Form
To allow new BNL employees and guests to apply for
various accounts more easily, ITD has instituted a new
online Account Request Form. If you use this form to apply
for accounts such as e-mail, NT domain, CryptoCard, UNIX,
etc., then you do not have to visit the Account Management
Office in person.
The following prerequisites are mandatory in
order to obtain a new computer account on BNL systems:
-
Valid employee or guest
number. To obtain a guest number click
here.
-
Completed the BNL Online
Cyber Security
Training. Please note, confirmation of training
may take up to 24 hours to process.
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Account Request Form
- All prerequisites listed above must be completed
in order to obtain a new computer account on BNL systems. |
Regarding
Accounts for Guest Users
BNL
Guests (holding BNL Guest IDs) must provide proper
justification for obtaining/retaining BNL Email accounts.
Justification
includes…
- The signature of an approving BNL
supervisor (supervisor must have either a valid BNL
life# or a valid BNL Guest# plus
signature authority in their department).
- The ability to present a valid BNL badge (for both
supervisor and guest).
- Proper proof of guest appointment at the Lab (i.e.,
a contract#), and expected length of appointment.
ITD’s
Cyber Security Office reserves the right to
terminate the access of any individual who violates the
BNL
User Agreement or who otherwise negatively impacts the
effective operations of BNL resources.
Changing or Resetting
Passwords
In an effort to
help streamline the way we do business, the Account
Management Office will offer users two methods of changing
or resetting their passwords. They can use a "Self-Serve"
method or call the "ITD Helpdesk for
assistance".
Self Serve
Method
Users running a Windows client can change
their own password from their workstation as long as their
account has not expired.
Users must
adhere to all BNL
Password Procedures.
- Press Ctrl+Alt+Del at the same time on your
keyboard
- A popup security window should appear
- Press the <Change Password...> button
- Make sure your <User Name> is correct
- Make sure you select <BNL> as your domain
- Input your <Old Password> in the field
provided
- Input your <New Password> in the field
provided
- Confirm your <New Password> in the field
provided
- Press the <OK> button
Your password has been changed. Press the <Cancel>
button on the pop up security window to go back to
your desktop.
If you do not use a
Windows client, but you do make
use of certain WEB Applications that
authenticate through the BNL NT Domain, like Outlook Web
Access or SBMS, you must change your password prior to it
expiring through one of the following methods. Users
must
adhere to all BNL
Password Procedures.
- Use any BNL Windows workstation connected to the BNL domain
- Press Ctrl+Alt+Del at the same time on
your keyboard
-
A popup security window should appear
-
Press the <Change Password...> button
-
Input your <User
Name> in the field provided
-
Make sure you select <BNL> as your domain
-
Input your <Old
Password> in the field provided
-
Input your <New
Password> in the field provided
-
Confirm your
<New Password> in the field provided
- Press the <OK> button
Your password has been changed. Press the <Cancel>
button on the popup security window to go back to
your desktop.
- Please try using
Outlook Web
Access
(OWA) to change your password.
If you have any questions or experience any problems
changing your password, please contact the
ITD Helpdesk
on (631) 344-5522.
ITD
Helpdesk Assistance
In an effort to protect our customers
and to make our network more secure, we are implementing
the following procedure only for password
reset requests conducted over the telephone. This
will avoid having to require visits to the Account
Administration Office (with badge in hand) just to reset
a password.
When calling the Help Desk or
extension 5522 (for a password reset),
ALL customers will
be REQUIRED to
provide the Help Desk analyst with the following
personal information which will be used to
authenticate the caller:
- Life or Guest Number
- Day and Month of birth
- Home Zip Code
- Last 4 digits of Social Security Number (unless the
user does not have a SSN)
Please be advised that the Help Desk
analysts are only provided with the above portions of
personal data and do
not have access to
additional personal information. This information is
retrieved via a special screen developed just for this
purpose and has been approved by the Human Resources
Division.
During normal business hours (8:00
AM-5: 30:PM Monday - Friday), our Help Desk analysts
will be required to ask each caller requiring a
password reset or account assistance for the above
information before service can be provided.
Questions/Concerns
Questions and concerns about accounts handled by the
Account Management Office should always be directed to the ITD Help Desk at
631-344-5522. The
Help Desk should be able to answer most questions, or will
open a Trouble Ticket initiating a response from the
appropriate ITD representative. Calls made directly to the Account Management Office re:
problems with accounts will be referred back to the ITD
Help Desk, and will only be handled once a Trouble Ticket
has been assigned to it.
Last Modified: July 31, 2008
Please forward all questions about this site to:
Web Services
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