What should I do about questions regarding incentive payments?
Question
What if I did not receive an incentive payment that I think was due or I disagree with the amount of the payment? I have other questions about the incentive payments I receive from SSA, what should I do?
Answer
Contact your local Social Security office at http://www.socialsecurity.gov/locator/. SSA requires that you provide us with as much information as possible about your specific situation (e.g., the identifying information about the inmate, the dates of confinement/conviction, the date information was reported to the Social Security Administration, etc.).
www.socialsecurity.gov
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