NOUS41 KWBC 191541
PNSWSH

PUBLIC INFORMATION STATEMENT...AMENDED
NATIONAL WEATHER SERVICE HEADQUARTERS WASHINGTON DC
1145 AM EST TUE AUG 19 2008

TO:      SUBSCRIBERS: 
         -FAMILY OF SERVICES  
         -NOAA WEATHER WIRE SERVICE 
         -EMERGENCY MANAGERS WEATHER INFORMATION NETWORK
         OTHER NWS PARTNERS...USERS AND EMPLOYEES

FROM:    LARRY WENZEL
         NWS NATIONAL HYDROLOGIC OUTREACH PROGRAM MANAGER

SUBJECT: AMENDED...SURVEY OF USERS OF NATIONAL WEATHER
         SERVICE HYDROLOGIC PRODUCTS AND SERVICES

THE NATIONAL WEATHER SERVICE CUSTOMER SATISFACTION SURVEY 
HAS BEEN DELAYED PENDING APPROVAL FROM THE OFFICE OF 
MANAGEMENT AND BUDGET. WE ASK USERS TO RETURN TO COMPLETE 
THE SURVEY AFTER SEPTEMBER 2. WE SINCERELY APOLOGIZE FOR 
ANY INCONVENIENCE THIS MAY HAVE CAUSED.

THE REMAINDER OF THE ORIGINAL NOTICE FOLLOWS:

THE NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION/S 
/NOAA/ NATIONAL WEATHER SERVICE /NWS/ IS INVITING PARTNERS 
AND OTHER USERS TO PARTICIPATE IN A SURVEY ON ITS 
HYDROLOGIC PRODUCTS AND SERVICES.

THE NWS IS COMMITTED TO SERVING THE NEEDS OF ALL USERS. 
RESEARCH IS BEING UNDERTAKEN TO DETERMINE USER SATISFACTION 
LEVELS AND THE NWS WOULD APPRECIATE YOUR FEEDBACK. THE 
PURPOSE OF THIS RESEARCH...CONDUCTED AS PART OF THE FEDERAL 
GOVERNMENT/S AMERICAN CUSTOMER SATISFACTION INDEX...IS TO 
HELP THE NWS IMPROVE ITS FLOOD AND WATER FORECAST SERVICES 
FOR YOU AND OTHERS LIKE YOU. NWS FLOOD AND WATER FORECAST 
SERVICES ENCOMPASSES FLASH FLOOD AND RIVER FLOOD 
WARNINGS...WATCHES AND STATEMENTS...RECREATIONAL AND WATER 
SUPPLY FORECASTS...AND INTERNET SERVICES SUCH AS 
HYDROGRAPHS...ANALYSES OF PAST PRECIPITATION...AND 
HISTORICAL RIVER LEVEL INFORMATION.

ALL ANSWERS ARE VOLUNTARY...BUT YOUR OPINIONS ARE VERY 
IMPORTANT FOR THIS RESEARCH.  YOUR RESPONSES WILL BE HELD 
COMPLETELY CONFIDENTIAL...AND YOU WILL NEVER BE IDENTIFIED 
BY NAME.  CFI GROUP...A THIRD PARTY RESEARCH AND CONSULTING 
FIRM...IS ADMINISTERING THIS SURVEY VIA A SECURE SERVER.  
THE TIME REQUIRED TO COMPLETE THIS SURVEY WILL BE DEPENDENT 
ON HOW CERTAIN QUESTIONS ARE ANSWERED...BUT IT WILL LIKELY 
TAKE ABOUT 20 MINUTES. THIS SURVEY IS AUTHORIZED BY OFFICE 
OF MANAGEMENT AND BUDGET CONTROL NO. 1505-0191.

STARTING TUESDAY SEPTEMBER 2...THE SURVEY CAN BE FOUND AT 
/USE LOWER CASE LETTERS/:

      HTTP://WWW.CFIGROUP.NET/NWSHYDROSURVEY2008

THE SURVEY WILL REMAIN ONLINE FOR 3 TO 4 WEEKS...THE EXACT 
ENDING DATE TO BE DETERMINED BY WEATHER EVENTS. RESULTS OF 
THE SURVEY WILL BE MADE AVAILABLE IN EARLY NOVEMBER AT THE 
NWS HYDROLOGIC SERVICES WEB SITE /USE LOWER CASE LETTERS/:

      HTTP://WWW.WEATHER.GOV/OS/WATER/INDEX.SHTML

FOR MORE INFORMATION...PLEASE CONTACT:

     LARRY WENZEL
     NATIONAL HYDROLOGIC OUTREACH PROGRAM LEADER
     NATIONAL WEATHER SERVICE
     OFFICE OF CLIMATE...WATER AND WEATHER SERVICES
     HYDROLOGIC SERVICES DIVISION
     1325 EAST-WEST HIGHWAY
     SSMC2 13415
     SILVER SPRING MD  20910
     EMAIL LARRY.WENZEL@NOAA.GOV


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