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Working with Your
Older Patient
A Clinician's Handbook
Foreword
Considering Health Care Perceptions
Listening to Older Patients
Obtaining the Medical History
Encouraging Prevention and Wellness
Talking About Sensitive
Subjects
Supporting Patients with
Chronic Conditions
Breaking Bad News
Working with Diverse Older Patients
Including Families and
Caregivers
Talking to Patients About Cognitive Problems
Keeping the Door Open
» Services at a Glance
 
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Services at a Glance

Services at a Glance
You want to help your patients get the services they need. But, you may not be sure where to find the right resource. This is a starting place. We’ve identified some of the most common concerns and listed a few national resources that might be helpful.

What’s the Concern? What’s a Solution? Helpful Resources
My patient needs help with tasks of daily living, for example, bathing or dressing. Home health aide Eldercare Locator
1-800-677-1116 (toll-free)
www.eldercare.gov
The patient’s family could use some help with household chores. Homemaker assistance Eldercare Locator
1-800-677-1116 (toll-free)
www.eldercare.gov
I’m concerned my patient is unable to grocery shop or prepare healthy meals. Meals on Wheels or congregate meal sites Meals on Wheels Association of America
703-548-5558
www.mowaa.org
How can I help my patient get to medical appointments, dialysis, or even the grocery store? Medical transport benefits or other community programs

National Association of Area Agencies on Aging
202-296-8130
www.n4a.org

National Transit Hotline
1-800-527-8279 (toll-free)

I would like to find some social support for my patient. Volunteer companions Eldercare Locator
1-800-677-1116 (toll-free)
www.eldercare.gov
My patient shouldn’t be left home alone all day. Adult day care, nursing home care

National Adult Day Services Association
1-866-890-7357 (toll-free)
www.nadsa.org

Nursing Home Compare service
www.medicare.gov

Is there any help for my patient’s worries over paying utilities? Utility subsidies National Energy Assistance Referral Project
1-866-674-6327 (toll-free)
www.ncat.org/liheap
My patient is a caregiver who needs a break. Respite care National Respite Locator Service
1-800-773-5433 (toll-free)
www.respitelocator.org
How can I help my patient find financial assistance? Case manager or supportive community programs National Council on Aging
To assess eligibility:
www.benefitscheckup.org
I am worried my patient is being abused or neglected. Mandatory reporting to adult protective services

National Center on Elder Abuse
www.ncea.aoa.gov

Your State Adult Protective Services,
or local police

My patient wants more information about his/her condition. Free fact sheets, booklets, and web resources

National Institute on Aging Information Center
1-800-222-2225 (toll-free)
www.niapublications.org

www.NIHSeniorHealth.gov

National Institutes of Health
National Library of Medicine
www.nlm.nih.gov/medlineplus

Suggestions
Please send comments, personal observations, practical experiences, or suggestions to:

Freddi Karp, Editor
Office of Communications and Public Liaison
National Institute on Aging
Building 31; Room 5C27
Bethesda, MD 20852
301-496-1752
karpf@nia.nih.gov

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Page last updated Feb 27, 2008