Support Services Overview
Depend on GSA for assistance in the areas of competitive outsourcing, human capital management, and expansion of e-government. GSA will help improve financial performance, and better integrate performance data with budget by providing the support needed.
Services
- Data/call centers
- Trouble reporting
- Asset management
- Training
Technical Support
- Accessibility
- Desktop management requirements
- Operations and maintenance
- Configuration management
- System setup
GSA provides several vehicles to obtain Support Services. These vehicles are broken out into three different categories, which include Governmentwide Acquisition Contracts (GWACs), Technology Contracts and IT Schedule 70, and are listed below.
Governmentwide Acquisition Contracts (GWACs)
Task order or delivery order contracts for information technology (IT) established by one agency for governmentwide use. Each GWAC is operated by an executive agent designated by the Office of Management and Budget (OMB). To use GWACs, agencies must obtain a delegation of authority from the GWAC Program Office. Listed below are the GWACs that represent Support Services.
Technology Contracts
Technology Contracts cover the whole spectrum of information technology solutions, from network services and information assurance to telecommunications and purchase of hardware and software. Listed below are the Technology Contracts that represent Support Services.
IT Schedule 70
IT Schedule 70 is great for large and small purchases by organizations that are self-sufficient in technical and contracting expertise. GSA offers pre-qualified resources to meet federal, state and local government agency needs--with more than 5,000 contracts for IT and telecommunications products and services.
Last Reviewed 4/30/2008