Creating a Culture of Innovation
Facilities that implement the Chronic Care Model should
instill an organizational culture that supports and encourages innovation. For
example, the internal medicine and family practice residency program directors
at Summa Health System, together with the director of ambulatory care, share a
commitment to cultivating innovative change that has radically transformed the
way health care is delivered there.
These administrators "lead by letting," giving staff and
residents daily opportunities to test new ideas and share results with
colleagues. The organizational and departmental cultures have been significant
factors in Summa's successful implementation of the Chronic Care Model into its
curriculum.
Because of Summa's separate residency curricula, each
program developed different approaches for the collaborative that delivered diabetes
care and served the unique residency requirements and needs for each
discipline.
Also, with the University of Cincinnati Academic Health
Center's multisite focus, a strong leadership structure was crucial to successfully
implementing the center's diverse set of projects.
Tools:
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