Just because you have been charged with handling FERS transfer inquiries, you may not feel confident that you can answer all employee questions. You may at times feel that there is no way you can become knowledgeable enough of both CSRS and FERS to respond to employee concerns. Remember that you are not supposed to make decisions for employees; you are not to recommend one plan over the other. You are only supposed to present employees with the facts, or point them in the direction of the facts, and let them make their own decisions.

If an employee asks you a question and you are not sure of the answer -- don't guess! Wrong answers can have serious, negative consequences. Research the answer using this web site and other available resources. If you are still unsuccessful in finding an answer, you may refer the question to your appropriate agency personnel.