Birmingham, Alabama
Grievance Procedure under
The Americans with
Disabilities Act
This Grievance Procedure is
established to meet the requirements of the Americans with Disabilities Act of
1990. It may be used by anyone who wishes
to file a complaint alleging discrimination on the basis of disability in the
provision of services, activities, programs, or benefits by the Billings,
Montana. The City Personnel Policy
governs employment-related complaints of disability discrimination.
The complaint should be in
writing and contain information about the alleged discrimination such as name,
address, phone number of complainant and location, date, and description of the
problem. Alternative means of filing
complaints, such as personal interviews or a tape recording of the complaint,
will be made available for persons with disabilities upon request.
The complaint should be
submitted by the grievant and/or his/her designee as soon as possible but no
later than 60 calendar days after the alleged violation to:
The
ADA Coordinator
Within 15 calendar days after
receipt of the complaint, the ADA Coordinator or
[his/her] designee will meet with the
complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, ADA
Coordinator or
[his/her] designee
will respond in writing, and where appropriate, in format accessible to the
complainant, such as large print, Braille, or audio tape. The response will explain the position of
the
City and offer options for substantive resolution of the complaint.
If the response by ADA
Coordinator or
[his/her] designee
does not satisfactorily resolve the issue, the complainant and/or his/her
designee may appeal the decision within 15 calendar days after receipt of the
response to the
[City Manager/
County Commissioner/ other appropriate high-level official] or
[his/her]
designee.
Within 15 calendar days after
receipt of the appeal, the
[City Manager/ County Commissioner/ other appropriate high-level
official] or
[his/her] designee will meet with the complainant to
discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the
[City Manager/ County Commissioner/ other appropriate high-level
official] or
[his/her] designee will respond in writing, and, where
appropriate, in a format accessible to the complainant, with a final resolution
of the complaint.
All written complaints received by the ADA Coordinator or [his/her] designee, appeals to the [City Manager/ County Commissioner/ other appropriate high-level official] or [his/her] designee, and responses from these two offices will be retained by the City for at least three years.