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Maryland State Department of Education, Division of Rehabilitation Services


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Programs & Services





Programs & Services > Client Assistance Program

CAP Overview

The Client Assistance Program (CAP) helps individuals who have concerns or difficulties when applying for or receiving rehabilitation services funded under the Rehabilitation Act.

In Focus

CAP Advocacy Works!

Last year, 70% of CAP's consumers received decisons that were resolved fully or partially in their favor.

Young man sorting nails in career assessment

How CAP Can Help

CAP can help individuals who are enrolled in DORS programs and services by:

Explaining rights and responsibilities throughout the rehabilitation process.
Helping consumers communicate concerns to DORS staff and helping staff to understand needs and requests of program participants.
Giving information about rehabilitation programs and services.
Explaining DORS policies and procedures.
Providing advocacy when a service has been denied or if consumers are unhappy with a service provided.
Arranging for legal services when necessary to represent consumers in a formal appeal.
Providing information about employment rights under the Americans with Disabilities Act .

Formal Appeals

CAP can resolve concerns by talking with you and rehabilitation staff. However, you always have the right to request a formal appeal hearing regarding decisions made about your services by DORS rehabilitation staff.

Who is CAP? ->

Contact Information

Beth Lash, Director

Client Assistance Program

2301 Argonne Drive

Baltimore, MD 21218

Phone:

410-554-9361 / 1-800-638-6243 toll free

TTY/TDD:

410-554-9360

Fax:	410-554-9362

Email:

cap@dors.state.md.us

Quick Links
	Referral for Services
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	Rehab Glossary
	Working for DORS
	Frequently Asked Questions

Related Links
	The Rehabilitation Act
	Americans With Disabilities Act (ADA)

Publications
	Client Assistance Program

Division of Rehabilitation Services • 2301 Argonne Drive • Baltimore, MD 21218 • 410-554-9442 • 888-554-0334