Learn what is expected from an administrative officer and discover what it takes to get ahead. A must for all government administrative officers and assistants, this fast-paced, three-day seminar provides a practical look at the functions of the office administrator, including the roles of information broker, communications expert, office manager, change agent and budget analyst/procurement specialist.
Who Should Attend?
Administrative officers, office managers, administrative assistants and anyone who has responsibility for supporting general management functions.
Syllabus:
Syllabus -- Administrative Officers Seminar, ADMB7000D, Grad. School, USDA
Day one of three
The Administrative Officer, An Introduction
Analyzing duties
Analyzing responsibilities
Analyzing authority
The Administrative Officer as Information Broker
Identifying potentially important real world issues
Applying issues to organization
Managing meetings
Day two of three
The Administrative Officer as Office Manager
Setting and achieving priorities
Eliminating time wasters
Work and process simplification as functions of management
The Administrative Officer as Communications Expert
Listening
Questioning techniques that elicit appropriate feedback
Non-verbal communication
Overcoming fear of speaking
Briefing your manager
Writing for the reader
Day three of three
The Administrative Officer as Budget Analyst/Procurement Specialist
Identifying Federal budget guidelines
Analyzing program budgets
Identifying steps in procurement process
Serving as a contracting officer's representative
The Administrative Officer as Change Agent
Gaining clear understanding of change
Recognizing advantages and disadvantages of change
