The agency's Strategic Plan for Fiscal Years 2000-2005 contains three broad Strategic Goals mutually supporting the attainment of the agency's mission, which provide the framework for this Report. The first two Strategic Goals, like two equal sides of a triangle, focus on our major program areas of Comprehensive Enforcement and Outreach, Education and Assistance. The third Strategic Goal-the supportive base of the triangle-is to Enhance Agency Effectiveness by building the skills of our employees and by streamlining internal agency processes to provide cost-efficient service to internal and external customers.
The agency's revised Strategic Plan for Fiscal Years 2000 - 2005 became effective on September 29, 2000. In order to incorporate concepts of the Comprehensive Enforcement Program, changes were made in the articulation of goals and objectives and a different numbering system was adopted. Some measures were rephrased in an effort to help management and stakeholders identify clear trends in agency results.
This Annual Performance Report adopts the new formatting changes and revised language for the measures in the new Strategic Plan. The Appendix, starting on page 57, lists in one place all of the measures used in this Report for fiscal years 1999 and 2000 and gives a convenient cross-reference to a table containing the original wording of each measure.
This page was last modified on May 3, 2001.
