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Cultural Competence Standards
in Managed Care Mental Health Services:
Four Underserved/Underrepresented
Racial/Ethnic Groups
Center for Mental Health Services
Substance Abuse and Mental Health Services Administration
U.S. Department of Health and Human Services
This document was prepared by the authors through the Western Interstate Commission for Higher Education (WICHE) Mental Health Program under Purchase Order No. 97MO4762401D with the Division of Program Development, Special Populations and Special Programs Development Branch, Center for Mental Health Services (CMHS), Substance Abuse and Mental Health Services Administration (SAMHSA), U.S. Department of Health and Human Service (DHHS). Harriet G. McCombs, Ph.D., served as Project Officer.
The opinions expressed herein are the views of the Consensus Panel members and do not reflect the official position of the U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration or the Center for Mental Health Services. No official support or endorsement of CMHS, SAMHSA or DHHS for the standards and guidelines described in this document is intended or should be inferred. The guidelines in this document should not be considered substitutes for local assessment, planning and program development.
Center for Mental Health Services
Substance Abuse and Mental Health Services
Table of Contents
Preface
Introduction
Guiding Principles
Overall System Standards and Implementation Guidelines
Cultural Competence Planning
Governance
Benefit Design
Prevention, Education, and Outreach
Quality Monitoring and Improvement
Decision Support and Management Information Systems
Human Resource Development
Clinical Standards and Implementation Guidelines
Access and Service Authorization
Triage and Assessment
Care Planning
Plan of Treatment
Treatment Services
Discharge Planning
Case Management
Communication Styles and Cross-cultural Linguistic and Communication Support
Self Help
Provider Competencies
Knowledge, Understanding, Skills, and Attitudes
Appendix A: Glossary
Appendix B: Panel Members
Next
SMA00-3457
1/2001
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