Information Systems and Technology Management (ISTM) Operations

The Operations branch of ISTM is responsible for the operation and maintenance of all CSREES information technology resources, 24 hours a day, seven days a week. The C2IT Support Staff, an integral part of this unit, is the front line for information technology problem resolution.

Some of the core services provided by this unit include:

E-mail Management—CSREES e-mail servers, configurations, and end-user e-mail support.
Customer Support—customer software support and workstation problem resolution, via C2IT.
Security—plans, develops, implements, and maintains programs, policies, and procedures to protect the integrity and confidentiality of agency systems, networks, and data.
System Administration—server and operating system management and maintenance.
Desktop Management—CSREES customers receive support and assistance for agency-standard software packages.
Hardware Support—troubleshoot and correct system malfunctions; repair and install printers, monitors, circuit boards, chips, cards, PDAs, laptops, scanners, video, and other related IT equipment.
Technology Consulting and Planning—strategic planning of information services and coordination with agency capital planning.
Conference Room and Panel Support—conference room support to the peer review panels conducted during the grant proposal review process.