| Part I. | Pre-complaint Counseling |
|---|
| 2. Individuals counseled: | Number |
|---|
| a. Wthin 30 days | 25 |
| b. Wthin 90 days | 11 |
| c. Beyond 90 days | |
| d. Because of Remand | |
| Total counseled: | 36 |
| 3. Total # Pre-complaint Settlements: |
| Part III. | Agency Resources |
|---|
| 2. Counselors | Number |
|---|
| a. Full-time | 0 |
| b. Part-time | 0 |
| c. Collateral Duty | 19 |
| d. Newly Hired Counselors who received 24 hours or more training | 0 |
| e. Experienced Counselors who received 8 hours or more training | 19 |
| 4. Counselors/Investigators | Number |
|---|
| a. Full-time | 0 |
| b. Part-time | 0 |
| c. Collateral Duty | 19 |
| d. Newly Hired Counselors/Investigators who received 24 hours or more training | 0 |
| e. Experienced Counselors who received 8 hours or more training | 19 |
| Part VI. | Pre-complaint Closures by Settlements | A. Number | B. Total # of days to closure | C. Average # days to closure (Formula = col. B/col. A) |
|---|
| 1. Informal complaints closed by Settlements from 10/1/2000-09/30/2001 | 2 | 60 | 30 |
OA/OFFICE: FHWA Report