FOR IMMEDIATE RELEASE July 3, 1997

CONTACT: Michael Orenstein (202) 606-1800 worenst@opm.gov

Washington, D.C. -- The General Services Administrations Federal Supply Service (Northeast and Caribbean Region) in New York City will receive a Quality Achievement Award for improving customer service and saving tax dollars.

The award will be presented by U.S. Office of Personnel Management Director Jim King during the 10th Annual National Conference on Federal Quality on:

Director King also will present Fort Benning with the Presidential Award for Quality, the governments top honor for quality improvement. The National Conference on Federal Quality convenes Wednesday, July 9 and adjourns Friday, July 11.

The Federal Supply Service (Northeast and Caribbean Region) provides high-quality, common-use office supplies and services to federal agencies worldwide. Its success contributes to the ability of all agencies to carry out their missions and serve their customers in a timely and effective manner. Yet this is only part of the story. FSS (Northeast and Caribbean Region) saved taxpayers $300 million in fiscal year 1996 with its extraordinary purchasing power which leverages large price discounts for customers. Contributing to the saving was the agencys highly-effective personal property transfer, donation and sales programs. Headquartered in New York City, the FSS (Northeast and Caribbean Region) provides fleet and personal property management services in New England, New York, New Jersey and the Caribbean. FSS efforts are supported by an extensive database on customer buying habits and a diverse work force--reduced by 27 percent since 1993--that includes contract specialists, transportation operations specialists, engineers, customer service and marketing specialists, commodity management specialists and inventory managers.

Media interested in attending the conference and workshops, or receiving additional information, should contact OPMs Mike Orenstein at 202-606-1800.

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