Omnibus Household Survey Shows that Air Travelers Spend
More Time at Ticket Check-in Counters than at Security Checkpoints
BTS Omnibus Household Survey Information Airport Security
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| Contact |
BTS 21-03
Roger Lotz
202-366-2246 |
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Friday, September 12, 2003 - Airline passengers reported that waiting times at airline ticket counters at the nation's airports lasted an average of 22 minutes for their most recent flight while clearing security checkpoints took an average of 14 minutes, according to the Bureau of Transportation Statistics' Omnibus Household Survey.
Excel |
CSV
| Less than 15 minutes |
55% |
Less than 15 minutes |
37% |
| 15 - 30 minutes |
40% |
15 - 30 minutes |
47% |
| More than 30 minutes |
5% |
More than 30 minutes |
16% |
SOURCE: U.S. Department of Transportation, Bureau of Transportation Statistics, Omnibus Household Survey, Washington, DC. Respondents report on their behavior in the month prior to the survey.
The August 2003 Survey results show that about five out of 10 air travelers rated the time they spent at security checkpoints as "about what they expected" while about four out of 10 reported the wait time was less than they expected.
Excel |
CSV
| It was less than I expected |
38% |
| It was about what I expected |
51% |
| It was more than I expected |
11% |
SOURCE: U.S. Department of Transportation, Bureau of Transportation Statistics, Omnibus Household Survey, Washington, DC. Respondents report on their behavior in the month prior to the survey.
When asked to rate the thoroughness of the screening process, 82 percent regarded it as adequate. Only 9 percent considered the screening inadequate, while 9 percent rated it as excessive.
Excel |
CSV
| Adequate |
82% |
| Inadequate |
9% |
| Excessive |
9% |
SOURCE: U.S. Department of Transportation, Bureau of Transportation Statistics, Omnibus Household Survey, Washington, DC. Respondents report on their behavior in the month prior to the survey.
Airport Security is a section of BTS' bimonthly Omnibus Household Survey that seeks to identify the general public's behavior patterns and attitudes regarding airport security since 9/11.
In the following months we will have Omnibus Household Survey information on the following topics:
- Commuting Time
- Commuter Delays
- American Flying Habits
- Neighborhood Freight Delivery
- Congestion Awareness
Results are based on a completed bi-monthly sample of 1,000+ households randomly selected using a list-assisted random digit dialing (RDD) methodology. Margins of error for the estimates of average wait times are +/- 2.5 minutes for the ticket counter and +/- 1.5 minutes for the security checkpoint, and +/- 6% for the table percentages.
To access the Omnibus Survey for additional questions about general travel experiences, satisfaction with the system, and some demographic data, please visit the following
link: http://www.bts.gov/omnibus/
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