Appendix III-A
Data Tables re: Administrative Complaints

B-1 Has your agency examined its existing complaint-handling processes applicable to complaints filed under section 504 for federally conducted activities and tailored them to the section 508 context?

  1. Yes, we have an appropriate set of policies and procedures in place to handle section 508 complaints when they arise.
  2. No, but we have established a timetable for tailoring our existing complaint processes to the context of section 508.
  3. No.

Question B-1: Has your agency examined its existing complaint-handling processes applicable to complaints filed under section 504 for federally conducted activities and tailored them to the section 508 context?

Unweighted Data Separated by Agency Size Categories

Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
Yes, we have an appropriate set of policies and procedures in place to handle section 508 complaints when they arise. 25 / 77

32.47%

 6 / 18

33.33%

 2 / 20

10.00%

 10 / 21

47.62%

 7 / 18

38.89%
No, but we have established a timetable for tailoring our existing complaint processes to the context of section 508. 37 / 77

48.05%

 12 / 18

66.67%

 14 / 20

70.00%

 7 / 21

33.33%

 4 / 18

22.22%
No. 15 / 77

19.48%

 0 / 18

0.00%

 4 / 20

20.00%

 4 / 21

19.05%

 7 / 18

38.89%
Total 77 18 20 21 18

Question B-1: Has your agency examined its existing complaint-handling processes applicable to complaints filed under section 504 for federally conducted activities and tailored them to the section 508 context?

Weighted by Workforce Statistics Within Agency Size Categories

Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
Yes, we have an appropriate set of policies and procedures in place to handle section 508 complaints when they arise. 1,028,155 / 5,133,286

20.03%

 1,015,399 / 5,068,651

20.03%

 8,801 / 56,299

15.63%

 3,672 / 7,677

47.83%

 283 / 659

42.94%
No, but we have established a timetable for tailoring our existing complaint processes to the context of section 508. 4,096,784 / 5,133,286

79.81%

 4,053,252 / 5,068,651

79.97%

 40,366 / 56,299

71.70%

 3,000 / 7,677

39.08%

 166 / 659

25.19%
No. 8,347 / 5,133,286

0.16%

 0 / 5,068,651

0.00%

 7,132 / 56,299

12.67%

 1,005 / 7,677

13.09%

 210 / 659

31.87%
Total 5,133,286 5,068,651 56,299 7,677 659


B-2 Has your agency incorporated Alternative Dispute Resolution (ADR), such as mediation or arbitration, into your existing administrative complaint resolution processes?

  1. Yes, our existing complaint processes include an ADR component.
  2. Yes and no. Different parts of our agency handle complaints differently. Some have incorporated ADR principles into their complaint resolution procedures while others have not.
  3. No, we have not incorporated ADR principles into our complaint resolution processes.

Question B-2: Has your agency incorporated Alternative Dispute Resolution (ADR), such as mediation or arbitration, into your existing administrative complaint resolution processes?

Unweighted Data Separated by Agency Size Categories

 
Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
Yes, our existing complaint processes include an ADR component. 47 / 77

61.04%

 11 / 18

61.11%

 11 / 20

55.00%

 16 / 21

76.19%

 9 / 18

50.00%
Yes and no. Different parts of our agency handle complaints differently. Some have incorporated ADR principles into their complaint resolution procedures while others have not. 18 / 77

23.38%

 6 / 18

33.33%

 6 / 20

30.00%

 3 / 21

14.29%

 3 / 18

16.67%
No, we have not incorporated ADR principles into our complaint resolution processes. 12 / 77

15.58%

 1 / 18

5.56%

 3 / 20

15.00%

 2 / 21

9.52%

 6 / 18

33.33%
Total 77 18 20 21 18

Question B-2: Has your agency incorporated Alternative Dispute Resolution (ADR), such as mediation or arbitration, into your existing administrative complaint resolution processes?

Weighted by Workforce Statistics Within Agency Size Categories

Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
Yes, our existing complaint processes include an ADR component. 1,537,425 / 5,133,286

29.95%

 1,502,277 / 5,068,651

29.64%

 28,648 / 56,299

50.89%

 6,132 / 7,677

79.87%

 368 / 659

55.84%
Yes and no. Different parts of our agency handle complaints differently. Some have incorporated ADR principles into their complaint resolution procedures while others have not. 3,563,067 / 5,133,286

69.41%

 3,547,176 / 5,068,651

69.98%

 14,709 / 56,299

26.13%

 1,066 / 7,677

13.89%

 116 / 659

17.60%
No, we have not incorporated ADR principles into our complaint resolution processes. 32,794 / 5,133,286

0.64%

 19,198 / 5,068,651

0.38%

 12,942 / 56,299

22.99%

 479 / 7,677

6.24%

 175 / 659

26.56%
Total 5,133,286 5,068,651 56,299 7,677 659


B-3. Has your agency widely disseminated instructions to the public and to employees regarding how to file administrative complaints under section 508?

  1. Yes, our agency has already identified on its web pages how to file a 508 complaint.
  2. No, but we have established a timetable for doing so.
  3. No, and we have no plans to do so.

Question B-3: Has your agency widely disseminated instructions to the public and to employees regarding how to file administrative complaints under section 508?

Unweighted Data Separated by Agency Size Categories

Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
Yes, our agency has already identified on its web pages how to file a 508 complaint. 6 / 77

7.79%

 3 / 18

16.67%

 1 / 20

5.00%

 0 / 21

0.00%

 2 / 18

11.11%
No, but we have established a timetable for doing so. 52 / 77

67.53%

 14 / 18

77.78%

 15 / 20

75.00%

 13 / 21

61.90%

 10 / 18

55.56%
No, and we have no plans to do so. 19 / 77

24.68%

 1 / 18

5.56%

 4 / 20

20.00%

 8 / 21

38.10%

 6 / 18

33.33%
Total 77 18 20 21 18

Question B-3: Has your agency widely disseminated instructions to the public and to employees regarding how to file administrative complaints under section 508?

Weighted by Workforce Statistics Within Agency Size Categories

Answer Overall Large Agencies Mid-size Agencies Small Agencies Very Small Agencies
Yes, our agency has already identified on its web pages how to file a 508 complaint. 967,765 / 5,133,286

18.85%

 966,581 / 5,068,651

19.07%

 1,102 / 56,299

1.96%

 0 / 7,677

0.00%

 82 / 659

12.44%
No, but we have established a timetable for doing so. 955,613 / 5,133,286

18.62%

 902,070 / 5,068,651

17.80%

 48,065 / 56,299

85.37%

 5,054 / 7,677

65.83%

 424 / 659

64.34%
No, and we have no plans to do so. 3,209,908 / 5,133,286

62.53%

 3,200,000 / 5,068,651

63.13%

 7,132 / 56,299

12.67%

 2,623 / 7,677

34.17%

 153 / 659

23.22%
Total 5,133,286 5,068,651 56,299 7,677 659

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Last Updated: 6/14/04