Technical requirements for RCC

RCC service is optimized for Internet Explorer 5.5 or greater with cookies and JavaScript enabled. Screen resolution should be 800 x 600 minimum and we recommend 1024 x 768 or higher.

Do you need to change your screen resolution setting for better performance? Please reference your screen manufacturer's directions for modifying your resolution settings.

RCC does not work with Netscape Navigator. Please use Microsoft Internet Explorer as your Web browser to view the streaming text captions. Do you need Internet Explorer? Click here

Technical Support Provided by Caption Colorado

Scheduling Department - 8:00 AM to 6:00 PM (U.S. Time Zones)
      Caption Colorado Corporate................................ (800) 775-7838
      Support E-mail............................................... cc@captionedtext.com
      Caption Colorado Corporate Fax........................... (720) 489-5994

Technical Department - 24x5 and 9AM-11PM Weekends (Mountain)
      Priority Tech Support (Blue Line).......................... (800) 590-4203
      Support E-mail............................................... help@captionedtext.com

Technical support is limited to the functions of Relay Conference Captioning and is not designed to assist participants with issues related to their computer, Internet connection, conference calling provider, etc.

 Emergency Support
     24-Hour Emergency Support (Red Line)................... (800) 590-4197

Please limit calls to the 24-hour emergency number to “on-air” or “during live event” problems or issues.

Other important Federal sites

www.fedvrs.us (Video Relay)
www.frso.us (Internet Relay)
www.captionedtelephone.com (CapTel)
www.federalrelay.us (Federal Relay)