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Frequently Asked Questions
Using the SiteWhat do I need to attend an
event? How do I change the display of the
text? What is the Refresh selection
for? What is Speak into Event? What is my limit to type into the Speak into
Event? What is the Transcript button
for? What is the Message Center for? Can I refresh the screen? Can I
adjust the size of my browser window?
Troubleshooting IssuesIf the words stop
showing up, what does that mean? What do I
require to get the captioner connected to my event? Do you have any contact so I can call for
problems/questions?
General QuestionsWhat’s the purpose of this
service? How do I get audio for the
event? What is the cost of this service? Will this be recorded? Do I have privacy? Can this service be used anywhere? What impacts the quality of service and/or transcript?
Using the Site
The
minimum system requirements for attending an event are:
Internet Explorer 5.5 or Higher
JavaScript and cookies enabled in the browser
Microsoft Windows ME, NT, 2000, or XP
800 x 600 screen resolution, 1024x768 or higher recommended
The
site allows the ability to change the size of the text by using the lower
left hand section of the site. In this section you are able to change the
font type as well as the color and size. In addition you can change the
background color and text color of any new text.
This drop down menu controls how long it takes for new text
to appear in the live transcript. Higher intervals will display larger
blocks of text at a slower rate, lower intervals display smaller blocks of
text at a higher rate.
This feature allows
the participant to have the captioner voice into the conference call
the text that is typed into this box by the participant. Please note that
Speak into Event is available if the event was ordered with the
Relay Conference Captioning Service Type option selected.
There is no limit to the amount of text that can be
typed into this box. Keep in mind that the more text that is entered
into the ‘Speak into Event’ window could cause a problem for the
captioner. The text that is typed into this box will be displayed to the
captioner after the return key is pressed on the keyboard. This text is
then voiced into the call by the captioner, and the text is displayed in
the live transcript.
A transcript is the full text of the conference call from the
time that the captioner connected into the audio. Depending on the
options selected by the person who scheduled the captioning, the
transcript can be downloaded and printed out at the participant’s
discretion by clicking this button. If the organizer of the event wishes
that no transcripts can be saved, then the users will not be allowed to
download or print out the transcripts. A participant’s late arrival during
the session will not affect the availability of the full text as it is
determined by the captioner’s arrival to the event and not the users.
The Message Center
is the section on the website that shows the participant what messages
were sent to the captioner and the captioner’s responses to those
messages. It acts in much the same manner as a chat window but the
communication from the captioner is highly restricted within the Message
Center. No one else can view this private dialogue. Only text that appears
on the live transcript window becomes a part of the transcript.
While you can refresh
the screen at any time, the display is actually refreshed based on
the Refresh setting selected from the drop down menu of the
same name. If you are having trouble with the event for any reason,
pressing the refresh button on the browser may resolve your issue.
Yes, you can adjust the window to any size that you want,
and your settings do not affect anyone else's display. We, recommend
that your screen resolution be at 1024x768 pixels or higher and the
browser window be set to full screen to allow for bigger font sizes that
some users may require.
Troubleshooting Issues
If there are no words being displayed on the screen, it
could mean that the event has ended or nobody is speaking at that exact
moment. Make sure the captioner is present and that the event is still
underway. If you are having trouble with the event for any reason,
pressing the refresh button on the browser may alleviate your issue.
The captioner is provided with all the information they
need to connect to the event, when the event is ordered. The primary
requirement is access to the audio.
Please contact your event organizer or host
for support information.
General Questions
Federal
Relay Conference Captioning (FedRCC) is an Internet-based technology that
enables deaf or hard of hearing federal employees and/or general public
the ability to join and participate in teleconference calls.
The words that
are spoken in the event and captioned by the captioner are not spoken out
loud using the RCC service. If you wish to listen in on the spoken words
being captioned, contact your event organizer.
Any Federal
agency that has a Task Order with Sprint will be billed for usage of
FedRCC service by the employee or general public. Cost of FedRCC is
available at www.federalrelay.us. Click the
“Contract/Pricing” tab and then download the "Federal Relay Pricing"
document.
The
text of the event may be subject to recording via saved transcripts.
This option is at the sole discretion of the requestor.
The service
can be used anywhere with an Internet connected PC and captioner access to
the event’s audio.
The quality of the captioning and/or transcript is
dependent on certain factors, such as the following:
The kind of terminology used
The person's speech clarity
The quality of the audio including how close the person is speaking to
the microphone
Note: It is highly recommended that the requestor provide as much information as possible
to the captioner prior to the call, whether it be PowerPoint, agenda, document, etc.
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