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How to Contact NERSC
Technical Questions, Account Support, Computer Operations |
1-800-666-3772 (or 1-510-486-8600)
Computer Operations = menu option 1
Account Support = menu option 2
High Performance Computing Consulting = menu option 3
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General Information |
1-800-847-6070 (or 1-510-486-7612) |
NERSC Director |
NERSC Manager |
Public information |
NERSC Staff Members |
Kathy Yelick
NERSC Director
Berkeley Lab, MS 50B4224
1 Cyclotron Road
Berkeley, CA 94720-8150
USA
email: kayelick@lbl.gov
phone: (510) 495-2431
fax: (510) 486-4300
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Bill Kramer
NERSC General Manager
Berkeley Lab, MS 943-256
1 Cyclotron Road
Berkeley, CA 94720-8150
USA
email: kramer@lbl.gov
phone: (510) 486-7577
fax: (510) 486-4316
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Jon Bashor
NERSC Communications
Berkeley Lab, MS 50B4236
1 Cyclotron Road
Berkeley, CA 94720-8148
USA
email: jbashor@lbl.gov
phone: (510) 486-5849
fax: (510) 486-4300
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Contact information for NERSC staff members is available
from Berkeley Lab Directory Services.
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Issue/Topic | Contact Info |
Passwords, account issues |
support@nersc.gov
1-800-66-NERSC (USA), (510) 486-8600, menu option 2
M-F, 8 a.m. - 5 p.m. Pacific Time
For password changes or login failures reset during non-business hours, contact NERSC Computer Operations,
1-800-66-NERSC (USA), (510) 486-8600, menu option 1
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Technical questions |
consult@nersc.gov
1-800-66-NERSC (USA); (510) 486-8600 menu option 3
M-F, 8 a.m. - 5 p.m. Pacific Time
On-Line Help Desk
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PDSF |
Fill out a
"PDSF Support Request Form (not for seaborg)" on the Web.
If the Web interface does not work, please call:
1-800-66-NERSC (USA); (510) 486-8600 menu option 3
M-F, 8 a.m. - 5 p.m. Pacific Time
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Urgent issues during non-business hours, computer status information
(Computer operations (24-hours))
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operator@nersc.gov
1-800-66-NERSC (USA), (510) 486-8600, menu option 1
7 days a week, 24 hours a day |
Computer security |
security@nersc.gov; for urgent security issues 24x7, call
Computer Operations (see above).
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All other questions, issues, or requests, including those regarding
NIM, allocations, NERSC servers, etc.
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consult@nersc.gov
1-800-66-NERSC (USA); (510) 486-8600 menu option 3
M-F, 8 a.m. - 5 p.m. Pacific Time
On-Line Help Desk
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Web-related questions or feedback: |
webmaster@nersc.gov |
Network questions: |
consult@nersc.gov (8-5 weekdays,
Pacific time),
operator@nersc.gov (24x7),
1-800-66-NERSC.
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