DOT 85-08
Friday, June 20, 2008
News Digest
DOT, Delta Reach Agreement on Baggage Fees. Delta Air Lines will refund payments
for a second checked bag to passengers who bought tickets before the carrier
adopted its new checked-baggage fees and who complain about the charge,
according to an agreement between the carrier and the U.S. Department of
Transportation’s Aviation Enforcement Office. Delta, according to the agreement,
also will not assess the $25 second-bag fee for passengers who bought tickets
before the new fees were adopted and object to the charge during check-in on
future flights at a ticket counter. The Aviation Enforcement Office will provide
Delta with complaints it receives about the charge to help the carrier provide
refunds to eligible passengers. The carrier also agreed that within two months
it would modify its procedures to be able to ensure that passengers who bought
tickets before the fee was adopted are not charged for a second bag weighing up
to 50 pounds, whether or not they complain. Delta, which previously accepted two
checked bags without charge, announced on April 9 that beginning May 5 it would
accept only one checked bag without charge. The agreement follows a notice to
airlines last month from the Aviation Enforcement Office that airlines and
travel agents must disclose fees for checking a first or second bag in their
internet and print ads and before anyone buys a ticket. Contact Bill Mosley:
(202) 366-4570.
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