Industry Letters
Guidance Regarding Aviation Rules and Statute
May 13, 2008 | Disclosure of charges for checked baggage |
July 17, 2007 | Additional guidance concerning service animals re travel to the United Kingdom |
February 20, 2007 | Guidance concerning service animals re travel to the United Kingdom |
December 13, 2006 | College Bowl Games and Playoffs |
April 21, 2006 | Reporting oversales: value of travel vouchers |
July 28, 2005 | Accessible aircraft lavatories: providing accurate information to consumers |
June 1, 2005 | Honoring tickets of insolvent airlines: additional guidance |
November 4, 2004 |
Disclosure of airfare variations: web vs. other sources Surcharges that may be listed separately in advertisements |
October 8, 2004 | Role of air charter brokers |
September 4, 2003 | Advertising: "free" tickets, disclosure of fees |
July 8, 2003 | Reporting of Disability-Related Air Travel Complaints |
May 16, 2003 | Air Carrier Liability Insurance: Notice to DOT |
May 9, 2003 | Service Animal Guidance |
January 23, 2003 | Honoring tickets of insolvent airlines: more information |
November 14, 2002 | Honoring tickets of insolvent airlines: additional information |
August 8, 2002 | Honoring tickets of insolvent airlines |
August 2, 2002 | Airline agents for service of process |
June 5, 2002 |
Advertising:
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December 19, 2001 | Internet fare advertising of service fees |
November 19, 2001 | Nondiscrimination in airport security screening (frequently asked questions) |
November 16, 2001 | Security: FAA guidance on nondiscrimination on the basis of disability or national origin |
October 29, 2001 | Disability issues: security screening (Amended December 6, 2001 and June 27, 2002) |
October 12, 2001 | Nondiscrimination in inspection and safety duties |
September 25, 2001 | Refund when flight is canceled |
September 21, 2001 | Nondiscrimination concerning religion and national origin |
June 14, 2001 | Disability issues: updated version of Part 382 |
May 4, 2001 | Disability issues: boarding assistance on aircraft with 31 or more seats |
Internet fare advertising, especially fuel surcharges |
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May 18, 2000 | Disability issues: Applicability of the Air Carrier Access Act to Foreign Air Carriers |
Disability issues:
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Airline plans under the Aviation Disaster Family Assistance Act. |
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Foreign Air Carriers; Unfair and Deceptive Advertising; Enforcement Policy |
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Disability issues:
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April 22, 1997 | Electronic Ticketing: Passenger Notices |
Reporting of oversales:
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"Choice of forum" contract provisions
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Internet advertising |
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Fare advertising:
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Fare advertising: "each way" |
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Bowl game tours: game tickets |
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Disability issues:
Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft |
Fare advertising: add-on taxes and fees |
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Cancellation penalties |
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Disability issues: wheelchair reservation codes |
Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov