The Support Staff Development Certificate Program
The Certificate Development Program provides for the development of basic competencies including oral and written communication, interpersonal skills, decisiveness, problem solving, self-direction, technical credibility, and customer service. Emphasis is placed on development of competencies through courses in the DOT Electronic Learning Management System (ELMS).
Agency
Department of Transportation/Federal Highway Administration
GS Level(s)
GS 4-7
Type
- - In Agency Only
Components
- Distance Learning
- Individual Needs Assessment(s)
- Team Projects
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