PDF/Print Version of this Guide [304 KB]

Table of Contents

• Foreword
• When Tragedy Strikes at Work
• How to Listen to Someone Who is Hurting
• Recovering from the Death of a Co-Worker
• Supervising an Employee with Suicidal Concerns
• Helping an Employee Recover from an Assault
• Managing After a Disaster
• Managing When the Stress Doesn't Go Away
• Workplace Violence: Stopping It Before Its Starts
• When Domestic Violence Comes to Work
• A Final Note: Tips for Coping with Extreme Stress
• Appendix: Form for Emergency Phone Numbers

A Manager's Guide: Traumatic Incidents at the Workplace
United States Office of Personnel Management,
OWR Publication 20 | February, 2003