| |
How to Get Help at NERSC
NERSC provides a wide array of help and services to its
High Performance Computing users. Please check the table
below to identify the best way to get answers to your
questions or resolve your issues.
| Issue | How to get Help |
HPC Consulting Help
- Programming advice
- How to run jobs
- Code debugging
- Code performance issues
- Anything not listed elsewhere in this table
|
- See our On-line Tutorials and
How-To's
- Use the On-line
Help Desk
- Send email to
consult@nersc.gov
- Talk to a consultant during business hours
(M-F, 8-5 Pacific Time) by calling 1-800-666-3772, menu
option 3, or 1-510-486-8611
|
| Passwords |
- 8-5 Pacific Time, M-F: Call NERSC Account Support at
1-800-666-3772, menu option 2, or 1-510-486-8612.
- All other times: Call NERSC Computer Operations at
1-800-666-3772, menu option 1, or 1-510-486-6821.
|
| Account Issues |
- Many account support functions are available through
the NERSC Information
Management web interface.
- 8-5 Pacific Time, M-F: Call NERSC Account Support at
1-800-666-3772, menu option 2, or 1-510-486-8612.
- Send email to
support@nersc.gov
|
| System Status |
- See our Status and Statistics
web page.
- Call NERSC Computer Operations at
1-800-666-3772, menu option 1, or 1-510-486-6821.
|
| Computer Security |
- Talk to a consultant during business hours
(M-F, 8-5 Pacific Time) by calling 1-800-666-3772, menu
option 3, or 1-510-486-8611
- Send email to security@nersc.gov
|
| Any urgent issues during non-business hours |
- Call NERSC Computer Operations at
1-800-666-3772, menu option 1, or 1-510-486-6821.
|
| Networking |
- General inquiries
- M-F, 8-5 Pacific Time: call
1-800-666-3772, menu
option 3, or 1-510-486-8611
or send email to consult@nersc.gov
- All other times: Call 1-800-666-3772, menu option 1.
- Network performance, optimization, and debugging issues:
send email to net@nersc.gov
|
| NERSC Website |
- See Website Help
- Send email to
webmaster@nersc.gov
|
| General information about NERSC and its staff |
- See Contact NERSC
|
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