FDA Customer Service Standards
All FDA customers are entitled to:
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Fair, courteous and professional treatment;
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Information that is accurate and current;
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Timely responses to requests;
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Reasonable access to appropriate staff;
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Confidence that efforts are made to assure that regulated
products in the marketplace are in compliance with FDA laws and regulations;
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Two-way communication;
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Opportunities for collaboration and partnerships, as appropriate;
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Participation in the agency's decision-making process; and
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Consideration of their opinions and concerns by the agency.
In addition,
Consumers are entitled to:
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Accurate and timely health information about regulated products.
Health professionals are entitled to:
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Timely information that will assist them in advancing and
protecting the public health.
Other government agencies are entitled to:
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Cooperation from the FDA in maximizing efficient use of resources,
eliminating duplication of efforts and carrying out collaborative efforts.
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Technical assistance, training and guidance.
Regulated industry is entitled to:
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Timely review of product applications;
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Professional treatment in resolving disputes;
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Fair application of laws and regulations in enforcement activities;
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Fair and consistent inspections and product application reviews;
and
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Respect in the agency's performance of duties and responsibilities.
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