Skip to Content
Image of white star linking to Federal Citizen Information Center's Main Page



Cars -- Buying, Selling, Car Maintenance, Insurance
Computers -- Buying, Getting On-line
Education -- School Loans, Planning for College, Alternative Ways to Earn a Degree
Employment -- Tips on finding a job, Occupation information, Workplace rights, Pensions
Español -- Encuentre a continuación una lista de las publicaciones en español que usted puede revisar, “bajar” u ordenar
Federal Programs -- Social Security, Medicare, Veteran's Benefits, Buying Government Property
Food -- Nutrition for better health, Safe food handling and preparation
Health -- Drugs and Health Aids, Dieting and Nutrition, Medical Problems
Housing -- Financing and Sales, Home Maintenance
Money -- Credit, Saving, Investing, Retirement Planning, Protecting your money
Small Business -- Starting a Business, Small Business Administration, Patents and Copyrights
Travel -- Foreign Travel Requirements, National Parks, Travel Advice, Flying rights and advice
And more... -- Having trouble finding something?  Check here or go to our search!


Consumer Action Website -- Tips, advice, listings of what to do and who to call with a consumer problem
Gov Gab:  Your U.S. Government Blog - Check out our blog, and discover how our five bloggers use government resources to make their lives better, easier, and more fun.
Recalls -- Federal and Private Sector Recalls on Products
Scams and Frauds -- A listing of the latest scams and recalls announced by Federal Agencies and Consumer Groups
Subscribe Now --  Get free e-mail alerts
Teachers Government Made Easy

White House logo


1-888-8 PUEBLO (1-888-878-3256)
In The News PagePress Room PageFAQ PageShop SiteLinks PageFun StuffAbout Us PageContact Us
Home > Online Shopping > Instructions
Not sure how to place an order online? This section takes you through each step.

Service Fee
Due to the lower cost of processing orders that are placed online, we have eliminated the $2 service fee for all online orders. There is still a $2 service fee for catalog orders containing free publications placed by mail, phone or fax.  There are no additional charges for shipping and handling regardless of the ordering method.

1. Find the Publications You Want

If you know the item number(s) of the item(s) you would like to order, go to our item # listing page. This page displays all of the publications we offer numerically.

Publications on the web site are also listed by topic:
Item # Listing, Most Popular, Cars, Computers, Education, Employment, Español, Family, Federal Programs, Food, Health, Housing, Money, Small Business, Travel, And more...
Links to each topic are at the top and bottom of each page.

When you are in a topic page you'll see titles and descriptions of all publications available. If a publication is available to view online, the title will be underlined as a link. To read the publication online, simply click on the title.

We also have many publications in a Portable Document Format (PDF) and in Spanish. Look for the link A pdf version is available and A Spanish version is available next to the description and price of the publication.

You will need the Adobe Reader to view pdf publications. Download Acrobat Reader.

2. Add the Items to Your Shopping Cart.

To order a printed copy, click the check box on the right side next to the publication description (click it again if you want to deselect it).

[ Add/View Cart ]Once you've checked all the publications you want on that page, click on the button "Add to or View Cart." This adds your selections to your shopping cart. If you don't do this, your selections from that page will not be saved to your order form.

Note: This step will not place an order, only update your order form. Until you specifically authorize payment at the end of your session, you can change, add, or delete publications, or cancel the whole order.

After clicking on "Add to or View Cart," you'll be shown a list of all the items you've selected so far. To continue browsing, click the "continue shopping" button. This will return you to the previous topic page.

You may choose a new topic from links at the top or bottom of the page.

3. Review Your Order

[ Add/View Cart ]After you've selected all the publications you plan to order, click on "Add to or View Cart."

Take a moment to review all the publications you've placed in your shopping cart. If you decide you don't want to purchase a particular publication, click on the "Remove" link next to the Item Number and Title. If you'd like to change the quantity of a particular publication, change the number in the text box below the "Qty" column. If you decide you don't want to order anything and want to delete the whole cart, click on "Clear Cart."

Note: We get these books from different publishing agencies and each agency has its' own restrictions on how many copies of their free publications we can supply. We will try to accommodate your request for multiple copies but cannot guarantee that you will receive all the copies you request. To check on current availability for specific publications please call toll-free 1-888-878-3256 (8 am - 8 pm ET, M-F) for more information.

Once you're ready to place your order, click "Complete Order."

4. Completing Your Order

Fill in the required Billing Address information: name, address, phone number, etc.

Note: If you enter an e-mail address, a confirmation of your order (whether by mail, phone, or online) will be sent to that address. When you receive this e-mailed confirmation, look under "Method of Payment." If it says "Mail" then you have not placed an order online. If it says "Credit card" or "GPO Deposit Account" we will process your order.

After filling the required information, click on "Continue to Payment Selection."

5. Choose a Form of Payment

You have three choices:

To use your credit card online (Visa, MasterCard, Discover, American Express), fill in your card type, number, and expiration date, then click "Click here to authorize this charge to your credit card."

To pay by GPO Deposit Account, scroll down and fill in your account number, then click "I authorize this charge to my GPO Account."

To call or mail your order in, scroll down to the bottom and click "Display Order Form." Print out the form and mail the form and payment to the address at the top of the printer-friendly page; call in toll-free to 1-888-878-3256 to place your order over the phone; or fax the printed order form to 1-719-948-9724.  Please note that due to higher processing costs, a $2 service fee applies to orders for any free publications placed via phone, mail or fax.

Please allow up to 4 weeks for delivery.

If you decide not to place an order, click on the "Discontinue Transaction" button at the bottom of the page to clear your information and return to the previous topic page.

Back to Top Graphic


Order Policies

Ordering Multiple Copies

You can purchase as many copies as you need of sales publications Multiple copies of some of the free publications are available. Call toll-free 1-888-878-3256 (8 am - 8 pm ET, M-F) for more information.

Quantity Discount

If you order 100 or more copies of a single sales booklet, a discount of 25% is allowed (and will be reflected on your order). Discounts do not apply to 50¢ or $1 booklets.

International Orders:

To cover extra handling costs for shipments outside of the United States, we will add 25% of the total sales price to your order. Currently, this is not being shown on your order but will be assessed when the order is filled at our Pueblo distribution facility.

Back to Top Graphic

Is It Safe?

Worried about sending personal information online? We recognize your concerns and have provided a system to protect and safeguard your data.

That's the simple answer in English.

Here it is again in techno-speak. When you submit your online order, the information you provide is encrypted using a data security protocol. This protocol, Secure Sockets Layer (SSL), provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. This ensures that no part of your order information can be read in transit.

What this means is ordering on this system is as safe as handing your credit card to a waiter or store clerk. However, if you would prefer not to send personal information over the Internet, there is an option to print out the completed order form and mail it to us or call us toll-free at 1-888-878-3256 (M-F, 8:00 am to 8:00 pm Eastern Time) with your order form and payment information.

Back to Top Graphic


If you have a problem ordering online, you can place your order via our toll-free telephone order line:

1 (888) 878-3256
(8:00 am - 8:00 pm eastern time, Monday - Friday)

or mail your order and payment to:

Federal Citizen Information Center
Dept. WWW
Pueblo, CO 81009

If you have problems using, or suggestions to improve, our online ordering system, please e-mail us at

Back to Top Graphic

Important Notices - Site Map
This service is provided by the Federal Citizen Information Center of the U.S. General Services Administration. E-mail us your comments or questions.   gsa logo