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Medicare Contractor Provider Satisfaction Survey (MCPSS)

Medicare Contractor Provider Satisfaction Survey (MCPSS)


The Medicare Contractor Provider Satisfaction Survey (MCPSS) is designed to garner quantifiable data on provider satisfaction with the performance of Medicare fee-for-service contractors.  The MCPSS is one of the tools CMS will use to measure provider satisfaction levels, a requirement of the Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA).  The survey will enable CMS to gauge provider satisfaction with key services performed by the contractors that process and pay the more than $280 billion in Medicare claims each year.

CMS will use the results of the survey to improve its oversight and increase the efficiency of administration of the Medicare program. Contractors will use the results to improve the services they offer to providers. A scientifically-sound, objective measuring provider satisfaction enables CMS to make continuing improvements to services available to enrolled Medicare Fee for Service providers.

Beginning in January of each year, the MCPSS will query randomly selected providers (physicians, healthcare practitioners, and facilities) out of the 1.2 million who serve Medicare beneficiaries.  Westat, a survey research firm, administers the MCPSS.  Westat is responsible for all aspects of the survey administration including printing and mailing the survey materials, processing all completed surveys, analyzing the data and reporting the results.    

Contact information for MCPSS:

MCPSS Email Address: mcpss@westat.com

2008 Fact Sheet - August 2008 [PDF 25KB]

2008 Survey Results Report - August 2008 [PDF 417KB]

2008 MCPSS Questionnaire – Sample [PDF, 200KB]
Related Links Inside CMS

FAQs - August 2008

2008 MCPSS Press Release - August 2008

MCPSS Partners

Related Links Outside CMSExternal Linking Policy

Additional downloads are available via a secure site on Westat's MCPSS Homepage


Page Last Modified: 08/27/2008 3:11:17 PM
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