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About The MathWorks - Policies and Statements

Privacy Policy for www.mathworks.com

At The MathWorks, we believe it is your right to know what information we collect, how we use it, and what your options are for its use. Below you can find details about:

  1. EU/U.S. Safe Harbor information
  2. How we use and collect your information
  3. How we protect your order information
  4. How to remove or update your order information
  5. How your information submitted to MATLAB Central may be used
  6. How we collect information through products

1. EU/U.S. Safe Harbor information

The MathWorks is a certified Safe Harbor company, within the meaning of the U.S. Department of Commerce / European Union Safe Harbor privacy framework. Accordingly, The MathWorks adheres to the seven principles of the Safe Harbor: Notice, Choice, Onward Transfer, Access, Security, Data Integrity, and Enforcement.

2. How we use and collect your information

We will not sell or rent your personal contact information to other companies. We will not disclose your personal contact information to other companies, except in the limited manner and for the limited purposes described below. The MathWorks Web site has several forms and additional collection methods that may require you to provide contact, payment, and other information. Providing such information is optional, but you may be unable to complete certain transactions, obtain certain services, or access certain features of the MathWorks Web site or software without providing the requested information.  We use contact information to send promotional material about our company and products, and, in some cases, on behalf of related third-party products and services. If you have purchased our software or requested information, we may use this information to notify you of new products, updates, or other information related to your purchases. You may choose not to receive this additional information. (See "How to remove or update your information," below.)

The MathWorks uses current and past user information internally within The MathWorks and with its subsidiaries, partners, service providers, authorized distributors, and other third parties, in order to provide users with support, service, promotional, and/or other product information. These entities may be located throughout the world.  The MathWorks may release current or past user information to third parties for limited purposes in the event The MathWorks believes that usage is (i) in violation of the terms and conditions of use of The MathWorks Web site; (ii) used to commit unlawful acts; and/or (iii) required to be disclosed to comply with applicable laws or regulations, or with a court or administrative order. The MathWorks may also disclose aggregate information to third parties.

The MathWorks Store uses an order form to collect contact information and payment information (such as credit card numbers). The contact information is used to ship your order, to send you promotional material about our company, or, if necessary, to get in touch with you. The payment information is only used to bill you for the products you ordered or to process returns. (See "How we protect your order information" to learn how your privacy is protected during online transactions.)

Important Note: The MathWorks Web site contains links to other sites such as universities and other businesses. If you visit one of those sites, please note that we do not control their privacy practices. Therefore, we urge you to learn about their privacy practices before leaving your contact information with them.

The MathWorks may contract with other organizations in order to provide services on your behalf.  Personally identifiable information may be provided to these organizations as is appropriate for the service they are providing.  For example, we may contract with a shipping company to send you your product.  We could also contract with a mailing service in order to send you information.  Any such organization is required to understand and maintain the confidentiality of such information that The MathWorks may furnish them. 

Information submitted to The MathWorks may be transferred across national boundaries.  It may be transmitted, stored, and processed in any country, including without limitation, the United States.

IP addresses and cookies. We use your IP address to administer our Web site and, occasionally, to help diagnose problems with our server. We may use data collected in Web server log files, JavaScript code, and cookies to analyze visitors’ behavior to better understand their needs. When you visit the MathWorks Web site and access “My Account” applications, one or more cookies may be placed on (or read from) your machine if your browser is set to accept cookies. A cookie is a small data file that we transfer to your computer’s hard drive through your Web browser. These cookies do not store any personal information on your hard drive; they consist of a simple code that is used to access your account information, maintain current session data, gather broad demographic information, and help analyze Web site traffic. The MathWorks may use such nonpersonal information for a variety of purposes including, but not limited to, market research and improving the content of our Web site.

Although Web browsers typically allow cookies by default, most browsers will let you modify settings so that you can decline cookies if you prefer. If you choose to decline cookies, you may not be able to take advantage of all of the features of this Web site or other Web sites you visit.

The MathWorks engages a third-party Web traffic analysis company to log aggregate information coming through our Web site on our behalf. The MathWorks controls how that data may and may not be used. When you visit our Web site, the third-party Web traffic analysis company may use technical tracking methods such as cookies that will be listed under the domain 2o7.net, and Web beacons, on our behalf, and may receive anonymous information about your browsing on our Web site. These technical tracking methods are not used to relate Web site visitors to any personally identifiable information. Information collected by The MathWorks is unique to individual visitors but is not personally identifiable to the third-party Web traffic analysis company. Such information provided to The MathWorks may be reassociated by The MathWorks with previously collected information for internal purposes only, including but not limited to providing visitors with relevant content. We may also use these technical tracking methods in e-mails to determine whether the recipients have opened such e-mails, clicked on links contained in those e-mails, and continued to browse our Web site. No personally identifiable information, such as your name, street address, or e-mail address is shared with the third-party Web traffic analysis company.

3. How we protect your order information

The MathWorks Store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. We use industry-standard security measures called SSL encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the MathWorks Store. We encrypt every order. If you would prefer to give your information by phone, you may call 508-647-7000.

4. How to remove or update your information

The MathWorks sends many types of e-mail and postal mail including printed and electronic newsletters (The MathWorks News & Notes and MATLAB® Digest), and event announcements. You may choose not to receive these types of correspondence.

You can remove your name from e-mail or postal mail lists:
  - Postal mailing list removal form
  - E-mail list removal form

Note: If you are a licensed customer, you will continue to receive operational correspondence, such as e-mail notification of new releases and maintenance renewal notifications.

Correct/update your contact information: The MathWorks is committed to keeping your information as accurate as possible, in order to provide the best service to you. If you have a MathWorks Account, you may make the necessary changes to your information online. If you do not have an account, please contact us via e-mail at service@mathworks.com or phone at 508-647-7000.

The MathWorks participates in the Better Business Bureau’s Safe Harbor dispute resolution process.  European users may submit privacy complaints to The MathWorks, or may file a complaint with the Better Business Bureau. 

The Better Business Bureau may be contacted at:
Better Business Bureau EU Safe Harbor Program
4200 Wilson Blvd.
Arlington, VA 22203

5. How your information submitted to MATLAB® Central may be used

The MATLAB® Central portion of the MathWorks Web site requests information of contest participants and users contributing files and products to the File Exchange area. MATLAB Central also contains access to the comp.soft-sys.matlab newsgroup. Be advised that any content you submit to MATLAB Central, including personal information and postings to the comp.soft-sys.matlab newsgroup, is not subject to the protections that may be afforded information collected under other sections of the MathWorks Web site. The content you submit will be accessible from any part of the world via Web technology, and any information your submissions contain may be used by The MathWorks and the public, both within and outside the country from which you posted.

6. How we collect information through products

To enable you to use our products, we may request or collect information such as your name, e-mail address, physical location, phone number, title, company name, and/or system login name. Such information may be used to activate, register, or update your product or license. This allows us to understand your requirements; to ensure safe, secure, and effective licensing of our products; and to provide you with information that you may need for support in the future. The MathWorks will use information provided or collected only in ways consistent with this Privacy Policy.

Changes to the Privacy Policy

The MathWorks may make improvements or changes in the information, services, products, and other materials on the MathWorks Web site, at any time without notice. The MathWorks may modify this Privacy Policy at any time, and such modifications shall be effective immediately upon posting of the modified Privacy Policy. Notification of material changes to this Privacy Policy will be provided by noting a new "updated" date in connection with the Privacy Policy link that appears at the bottom of each page.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact webmasters@mathworks.com.

 

Updated 03/01/2008
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