Customer Service at a Glance

• Can't locate a product? Have a question about your order? Want to make a suggestion? Who should you call for immediate assistance? Find out here. 

Quality Standards

• NTIS SECTION 515 INFORMATION QUALITY STANDARDS
• Standards for "STEI" produced by other federal agencies
• Standard for Utility
• Standard for Integrity
• Standards for Information produced by NTIS
• Procedure for correcting erroneous information

Ordering Products

• Download Help
• Online ordering
• Ordering by phone/mail
• Rush service
• International ordering option

Shipping & Other Fees

• Shipping & Handling fees
• Rush Service
• Invoicing Fee
• Certification Service

NTIS Subscriptions

• Subscription information
• Types of subscriptions
• Changing or canceling your subscription

Payment Information

• NTIS Web ordering
• Paying by credit card
• Paying by deposit account
• Paying by check/money order
• Billing options