2 CLERICAL AND SALES OCCUPATIONS
219.362-050 to 243.367-018
This category encompasses two occupational
fields: Clerical (Divisions 20 - 24) which includes occupations
concerned with compiling, recording, communicating, computing,
and otherwise systematizing data; Sales (Divisions 25 - 29) which
includes occupations concerned with influencing customers in
favor of a commodity or service. Includes occupations closely
identified with sales transactions even though they do not
involve actual participation. Excluded from this category are
clerical occupations primarily associated with a manufacturing
process.
Compiles data on lapsed insurance
policies to determine automatic reinstatement according to
company policies: Determines if overdue premium is received
within specified time limit. Compares answers given by insured on
reinstatement application with those approved by company and
examines company records to determine if there are circumstances
which may make reinstatement impossible. Approves reinstatement
when criteria for automatic reinstatement are met. Calculates
irregular premium and reinstatement penalty due when
reinstatement is approved. Types notices of reinstatement
approval or denial, and of payment due, and sends notices to
insured.
GOE: 07.05.02 STRENGTH: S GED: R3 M2 L3 SVP: 4 DLU: 77
219.362-054 SECURITIES CLERK (financial)
Records security transactions, such as
purchases and sales, stock dividends and splits, conversions, and
redemptions: Issues receipts for securities received from
customers. Prepares transmittal papers or endorsements for
securities sold to ensure payment, transfer, and delivery. Issues
vault withdrawal orders at customer request. Computes dividends
to be disbursed to customers. Writes letters to customers to
answer inquiries on security transactions. May prepare reports on
individual customer accounts.
GOE: 07.01.04 STRENGTH: S GED: R4 M4 L3 SVP: 5 DLU: 89
Compiles data to prorate cost of lost
or damaged goods among interline railroad carriers: Receives
claim for lost or damaged goods filed by shipper of consignee.
Verifies records to substantiate claim of shipment and requests
CUSTOMER-COMPLAINT CLERK (clerical) to investigate claim and to
submit estimate of value of lost or damaged goods. Receives
estimate and verifies records to ascertain names of carriers
involved in transporting goods. Computes number of miles each
carrier transported goods. Prorates and computes cost to be
charged to interline carriers according to comparative mileage in
transit over each railroad, using calculating machine. Records
name of each interline carrier involved and amount prorated to
each.
GOE: 07.02.04 STRENGTH: S GED: R4 M4 L3 SVP: 4 DLU: 77
Prepares income tax return forms for
individuals and small businesses: Reviews financial records, such
as prior tax return forms, income statements, and documentation
of expenditures to determine forms needed to prepare return.
Interviews client to obtain additional information on taxable
income and deductible expenses and allowances. Computes taxes
owed, using adding machine, and completes entries on forms,
following tax form instructions and tax tables. Consults tax law
handbooks or bulletins to determine procedure for preparation of
atypical returns. Occasionally verifies totals on forms prepared
by others to detect errors of arithmetic or procedure. Calculates
form preparation fee according to complexity of return and amount
of time required to prepare forms.
GOE: 07.02.02 STRENGTH: S GED: R4 M4 L3 SVP: 4 DLU: 86
Opens and closes trust accounts;
arranges transfer of trust assets; updates trust account records;
pays bills, dividends, and interest; and performs clerical duties
in personal or corporate trust department: Compiles, records, and
enters names and addresses, description of assets, and other
information, or deletes information previously entered, to open
or close trust account, using computer. Calls or writes holders
of assets, trust customer, stock transfer company, and other
parties, and transmits specified documents to arrange for
transfer of securities and other trust assets to or from trust
account. Documents funds received or disbursed and updates
records. Prepares and mails checks, or enters commands to
generate checks, to pay bills for personal trust customers,
disburse loan proceeds, and remit dividends, interest, and other
funds to recipients. Composes and types business letters, using
computer or typewriter. Opens mail and answers telephone. May
call investment department to obtain information on investments
and market conditions requested by trust customer. May place
customer order for purchase or sale of investment with
establishment investment department.
GOE: 07.01.03 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 89
219.367-010 CHECKER, DUMP GROUNDS (business ser.)
Estimates size of load on truck
entering dump grounds. Collects fees based on size of load and
type of material dumped. Keeps record of truckloads and money
received. Directs truck drivers to designated dumping areas. May
weigh truck, using scale, to determine amount of load.
GOE: 05.09.03 STRENGTH: L GED: R3 M3 L2 SVP: 3 DLU: 77
Orders insurance policies to ensure
coverage for property owned by establishment and for property
held as security for loan: Reviews premium notices from insurance
companies for property owned by establishment. Types check or
voucher requesting payment of premium. Reviews notification from
insurance companies of lapse in premium paid by customer for loan
collateral, such as real estate, automobile, aircraft, or boat.
Orders payment of premium and notifies customer of delinquency in
premium. Arranges for renewal, transfer or cancellation of
insurance coverage. Records dates of insurance expiration and
cancellation, using computer.
GOE: 07.05.03 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 78
Compiles reports of stock on hand and
kind and amount sold: Dispatches inventory data to units of
retail chain. Routes merchandise from one branch store to another
on the basis of sales. Usually specializes in one type of
merchandise, such as dresses, sportswear, or lingerie. May give
directions to one or more workers.
GOE: 07.05.04 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
219.367-022 PAPER-CONTROL CLERK (water trans.)
Prepares control form of space
available for cargo in company's ships scheduled for loading:
Records onto control sheet previous day's bookings by ship and
type of cargo. Calculates remaining space available, according to
type of space, such as refrigeration, container, and general
cargo.
GOE: 07.02.03 STRENGTH: S GED: R3 M3 L3 SVP: 5 DLU: 77
219.367-030 SHIPPING-ORDER CLERK (clerical)
Requisitions transportation from
freight carriers to ship plant products: Reads shipping orders to
determine quantity and type of transportation needed. Contacts
carrier representative to make arrangements and to issue
instructions for loading products. Annotates shipping orders to
inform shipping department of loading location and time of
arrival of transportation. May perform other clerical tasks, such
as typing and mailing bills, typing correspondence, and keeping
files.
GOE: 07.05.04 STRENGTH: L GED: R3 M2 L3 SVP: 4 DLU: 77
Compiles data and performs routine
clerical tasks to relieve UNDERWRITER (insurance) of minor
administrative detail, using knowledge of underwriting and policy
issuing procedures: Reviews correspondence, records, and reports
to select routine matters for processing. Routes risk-involved
matters to UNDERWRITER (insurance) for evaluation. Prepares
requisitions for and reviews credit and motor vehicle reports and
results of investigations to compile and summarize pertinent data
onto underwriting worksheets. Consults manuals to determine rate
classifications and assigns rates to pending applications, using
adding machine. Corresponds with or telephones field personnel to
inform them of underwriting actions taken. Maintains related
files.
GOE: 07.01.04 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 77
219.367-042 CANCELING AND CUTTING CONTROL CLERK (financial)
Verifies amount and denominations of
worn or mutilated currency for canceling and cutting in unit of
Federal Reserve Bank: Counts amounts and denominations of worn or
mutilated currency, using automatic counting machine. Verifies
entries on delivery and debit tickets. Records amounts,
denominations, and types (notes, certificates, old series) of
currency processed and shipped for destruction. Totals figures
daily in ledger to prove transactions, using adding machine or
calculator. Oversees canceling and cutting operations to ensure
custody of currency during operations. Notifies U.S. Treasury
Department of daily disposition of specified categories of
currency. Compiles and prepares statistical reports.
GOE: 07.03.01 STRENGTH: S GED: R4 M3 L3 SVP: 7 DLU: 86
219.367-046 DISBURSEMENT CLERK (financial)
Verifies accuracy of consumer loan
applications and records loan: Compares original application
against credit report. Types checks for approved loans. Prepares
loan work sheet, insurance record, credit report, and application
copy for each loan. Records loan and types daily report of loan
transactions, using computer. Prepares payment book and mails
payment book to customer. Answers customer questions, such as
current rates and date loan checks were issued.
GOE: 07.05.02 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 86
219.367-050 LETTER-OF-CREDIT CLERK (financial)
Issues import and export letters of
credit and accepts payments: Notifies exporters and importers of
issuance of letters of credit covering shipment of merchandise.
Reviews letter of credit documents to determine compliance with
international standards. Verifies terms of credit, such as
amount, insurance coverage, and shipping conditions to determine
compliance with established standards. Coordinates customer
credit information and collateral papers with LOAN OFFICER
(financial) 186.267-018 to comply with bank credit standards.
Types letters of credit and related documents, using typewriter
or computer. Records payments and liabilities and other customer
account information, using computer. May translate correspondence
into English or foreign language.
GOE: 07.05.02 STRENGTH: S GED: R4 M3 L3 SVP: 5 DLU: 89
219.382-010 CHECK WRITER (retail trade)
Imprints payment data on checks,
records payment details on check register, using checkwriting
machine, and compiles summaries of daily disbursements: Receives
checks and vouchers authorized for payment, selects specified
check register form, and inserts form into checkwriting-machine
slot. Depresses buttons to transcribe payment data from voucher
into machine. Inserts blank check into additional slot and
presses bar to imprint details on check register and check.
Removes check and repeats procedure to process batch of checks.
Turns key to release signature plate and removes plate when
processing checks totalling more than designated amount and sets
such checks aside for handwritten signature by authorized
personnel. Pulls lever to clear machine and print total on
individual register. Compares register total with total on
adding-machine tape to verify accuracy of register totals.
Corrects errors or returns vouchers to other personnel for
correction. Compiles daily summary of payment amounts by bank,
merchandise, and expense categories and totals amounts, using
adding machine.
GOE: 07.06.02 STRENGTH: S GED: R4 M4 L2 SVP: 3 DLU: 77
Compiles records and authorizations to
facilitate installation or rewiring of telephone or telegraph
lines resulting from subscribers' address changes or other
changes in service: Selects, assigns, and posts cable-assignment
data and telephone numbers on service orders. Routes orders to
service department, information operators, and
directory-compilation personnel for action. Reviews completed
disconnection orders to update cable-assignment records. Prepares
statistical reports and assembles data for subscriber-analysis
studies, as directed. May request field investigation by FACILITY
EXAMINER (tel. & tel.) where records do not indicate available
facilities for subscriber service.
GOE: 07.05.03 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 77
219.387-014 INSURANCE CLERK (clerical)
Compiles records of insurance policies
covering risks to property and equipment of industrial
organization: Files records of insurance transactions and keeps
calendar of premiums due and expiration dates of policies.
Prepares vouchers for payment of premiums and verifies that
payments have been made. Fills in data on renewal policy
applications and forwards applications to insurance company.
Compiles statistical data for reports to insurance company and
departments in organization. May notify insurance company of
changes in property or equipment affecting insurance coverage.
May type amortization schedules.
GOE: 07.05.03 STRENGTH: S GED: R4 M3 L3 SVP: 4 DLU: 77
219.387-022 PLANIMETER OPERATOR (government ser.)
Traces boundary lines of land plots on
aerial photographs to determine acreage, using planimeter:
Centers $T3tracer point$T1 of planimeter arm on plot to be
measured and places pivot arm at right angle to tracer point.
Moves tracer point to starting point on photograph according to
shape of area to be measured and traces boundary until point of
beginning is reached. Records figures shown on dial and measuring
wheels of planimeter at beginning and ending of tracing and
subtracts figures from each other to determine acreage.
GOE: 07.07.03 STRENGTH: S GED: R3 M2 L1 SVP: 3 DLU: 77
219.387-026 SPACE-AND-STORAGE CLERK (ordnance)
Keeps records of weights and amounts
of ammunition and components stored in magazines (storage areas)
of arsenal: Posts ledger showing gross weights and amounts of
each type of ammunition on hand according to information
contained in receiving, shipping, and transfer reports. Keeps
charts of floor plan of magazines, indicating utilization of
space and type of ammunition stored, according to reports on
movement of stores. Compiles periodic reports on amounts of each
type of ammunition on hand and floor space available for each
type (dangerous explosives are segregated).
GOE: 07.05.03 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
219.387-030 STOCK CONTROL CLERK (clerical) alternate titles:
inventory clerk; inventory control clerk; stock order lister
Performs any combination of following
tasks to compile records concerned with ordering, receiving,
storing, issuing, and shipping materials, supplies, and
equipment: Compiles data from sources, such as contracts,
purchase orders, invoices, requisitions, and accounting reports
and writes, types, or enters information into computer to
maintain inventory, purchasing, shipping, or other records. Keeps
back order file in established sequence and releases back orders
for issue or shipment as stock becomes available. Compiles stock
control records and information, such as consumption rate,
characteristics of items in storage, and current market
conditions, to determine stock supply and need for replenishment.
Prepares requisitions, orders, or other documents for purchasing
or requisitioning new or additional stock items. Compares
nomenclature, stock numbers, authorized substitutes, and other
listed information with catalogs, manuals, parts lists, and
similar references to verify accuracy of requisitions and
shipping orders. Reviews files to determine unused items and
recommends disposal of excess stock.
GOE: 07.05.03 STRENGTH: L GED: R4 M3 L3 SVP: 5 DLU: 87
219.462-010 COUPON CLERK (financial)
Receives matured bond coupons from
bank departments, local banks, and customers to effect collection
on cash basis, or for payment when future collection is made:
Examines coupons presented for payment to verify issue, payment
date, and amount due. Enters credit in customer's passbook or
into computer system, for coupons accepted for payment.
Liquidates collection payment by debiting and crediting accounts.
Issues checks to bond owners in settlement of transactions.
Totals and proves daily transactions, using adding machine or
calculator. Composes, types, and mails correspondence relating to
discrepancies, errors, and outstanding unpaid items. Totals
outstanding unpaid cash coupons, using adding machine or
calculator, and records amounts in ledgers or into computer
system.
GOE: 07.02.02 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 77
Records time each train arrives and
departs from station or terminal: Records number of train,
engine, and exact time train departs or arrives. Compares time of
arrival or departure with train schedules to ascertain number of
minutes train was off schedule. Ascertains from train crew or
YARD MANAGER (r.r. trans.) reasons or causes for delays.
Transmits train-movement data to electronic data processing
system, using on-line console or telegraphic typewriter. May type
operating information, such as switching lists and personnel
assignments, according to instructions from YARD MANAGER (r.r.
trans.).
GOE: 07.05.03 STRENGTH: S GED: R3 M2 L2 SVP: 3 DLU: 77
219.467-010 GRADING CLERK (education) alternate titles: grade
recorder; test clerk
Scores objective-type examination
papers and computes and records test grades and averages of
students in school or college: Grades papers, using electric
marking machine. Totals errors found and computes and records
percentage grade on student's grade card. Averages test grades to
compute student's grade for course. May use weight factors in
computing test grades and arriving at final averages.
GOE: 07.02.03 STRENGTH: S GED: R4 M3 L3 SVP: 3 DLU: 77
219.482-010 BROKERAGE CLERK I (financial)
Records purchase and sale of
securities, such as stocks and bonds, for investment firm:
Computes federal and state transfer taxes and commissions, using
calculator and rate tables. Verifies information, such as owners'
names, transaction dates, and distribution instructions, on
securities certificates to ensure accuracy and conformance with
government regulations. Posts transaction data to accounting
ledgers and certificate records. Types data on confirmation form
to effect transfer of securities purchased and sold. Receives
securities and cash and schedules delivery of customer
securities.
GOE: 07.02.02 STRENGTH: S GED: R4 M3 L3 SVP: 5 DLU: 77
219.482-014 INSURANCE CHECKER (insurance)
Verifies accuracy of insurance company
records, performing any combination of following duties: Compares
computations on premiums paid, interest, and dividends due with
same data on other records. Verifies data on applications and
policies, such as age, name, and address, principal sums, and
value of property. Proofreads printed material concerning
insurance programs. Verifies computations on interest accrued,
premiums due, and settlement surrender or loan values, using
calculator, manuals, and rate books. May train new employees. May
be designated according to data checked as Abstract Checker
(insurance); Policy Checker (insurance).
GOE: 07.05.02 STRENGTH: S GED: R3 M3 L3 SVP: 5 DLU: 78
219.482-018 REINSURANCE CLERK (insurance)
Types reinsurance applications and
contracts and calculates reinsurance liability, working for
either prime insurer or reinsurer and by either of following
methods: (1) Calculates reinsurance required on each risk,
considering limit of liability. Selects reinsurers who may accept
part of ceded liability. Types applications. Computes amount of
each premium due, using calculating machine. Accepts reinsurers
and their liability for cash values and dividends. Prepares
abstract for typing of contracts. (2) Receives reinsurance
application from prime insurer. Determines amount of insurance
already held on risk from company records and calculates
reinsurance that company can accept, based on limit of liability.
Determines if reinsurance is automatic from treaty provisions and
sends application to underwriting department when it is not
automatic. Types notice of acceptance or rejection, based on
limit of liability, and action of UNDERWRITER (insurance).
Operates calculator to verify computations made by prime insurer.
GOE: 07.02.04 STRENGTH: S GED: R4 M3 L3 SVP: 5 DLU: 77
Computes state or federal taxes on
sales transactions, production processes, or articles produced,
and keeps record of amount due and paid. May affix revenue stamps
to tax reports to cover amount of tax due.
GOE: 07.02.04 STRENGTH: S GED: R3 M2 L2 SVP: 3 DLU: 77
Counts and records number of
parimutuel tickets cashed at race track to verify records of
cashiers. Compares totals with entries on daily balance sheet.
Compares each ticket with sample or examines tickets under
fluorescent light to verify validity of tickets. Reports
discrepancies.
GOE: 07.05.02 STRENGTH: S GED: R3 M3 L3 SVP: 2 DLU: 77
22 PRODUCTION AND STOCK CLERKS AND RELATED
OCCUPATIONS
This division includes occupations
concerned with compiling and maintaining production records,
expediting flow of work and materials, and receiving, storing,
shipping, issuing, requisitioning, and accounting for materials
and goods.
221 PRODUCTION CLERKS
This group includes occupations
concerned with compiling records and reports on various aspects
of production, such as materials and parts used, products
produced, and frequency of defects; estimating or measuring
amount of material needed and computing material and production
costs; counting, measuring, or weighing goods produced or
material on hand to tally data for production control or payroll
purposes; charting production progress; preparing or distributing
work tickets, formula cards, or other production guides;
scheduling and expediting flow of work and materials for
production or repair; coordinating, scheduling or monitoring
production, using electronic equipment; and observing production
operations to log products produced, materials used, processes
completed, and machine and instrument readings. Occupations
concerned with preparing payroll and timekeeping records from
production data are found in Group 215.
221.132-010 CHIEF CLERK, MEASUREMENT DEPARTMENT (petrol. &
gas; pipe lines)
Supervises and coordinates activities
of workers engaged in compiling reports concerning quality and
quantity of oil or natural gas produced, purchased, transported,
and sold: Directs clerks in compiling of production and sales
reports, purchase orders, and transportation records. Oversees
consolidation of data used to determine heating quality of
natural gas. Directs clerks in compiling production records and
other reports. Calculates factors used to compute petroleum or
gas volumes transported by pipelines, using adding machine or
calculator. Performs duties as described under SUPERVISOR
(clerical) Master Title. May direct CHART CLERKS (clerical) in
compiling data relating to volume of petroleum or gas products
passing specified points on pipeline system and be designated
Chart Clerk, Chief (clerical).
GOE: 07.02.03 STRENGTH: S GED: R4 M4 L4 SVP: 7 DLU: 77
221.137-010 CONTROL CLERK, HEAD (clock & watch)
Supervises and coordinates activities
of CONTROL CLERKS (clock & watch) engaged in distributing
material to workers and keeping records of parts worked on and
completed: Keeps perpetual inventory of watches in department.
Totals hours worked by subordinates for payroll purposes. Issues
work tickets. Performs duties as described under SUPERVISOR
(clerical) Master Title.
GOE: 05.09.02 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 77
221.137-014 SUPERVISOR, PRODUCTION CLERKS (clerical)
Supervises and coordinates activities
of PRODUCTION CLERKS (clerical) engaged in keeping records and
preparing statistical statements and reports on production of
manufactured goods, consumption of raw materials, and other
production data, performing duties as described under SUPERVISOR
(clerical) Master Title.
GOE: 07.02.03 STRENGTH: S GED: R4 M4 L4 SVP: 7 DLU: 77
221.137-018 SUPERVISOR, PRODUCTION CONTROL (clerical)
Supervises and coordinates activities
of MATERIAL COORDINATORS (clerical) engaged in expediting flow of
material, parts, and assemblies within or between departments of
industrial plant, and of PRODUCTION COORDINATORS (clerical)
engaged in scheduling production operations: Evaluates written
data, such as job orders, product specifications and operations
sheets, parts and materials inventory lists, and machine and
worker production rates, to establish efficient allocation and
scheduling of parts, materials, machines, and sequences of
operations and workflow. Confers with production personnel to
resolve problems affecting production schedules. Performs duties
as described under SUPERVISOR (clerical) Master Title.
GOE: 05.09.02 STRENGTH: L GED: R4 M3 L4 SVP: 8 DLU: 77
221.162-010 PRODUCTION SCHEDULER, PAPERBOARD PRODUCTS (paper
goods) alternate titles: production clerk; production planner;
scheduler
Prepares production schedules and
miscellaneous reports for manufacturing such paperboard products
as corrugated and folded cartons, boxes, and containers: Examines
blueprint or drawings to determine type and quantity of material
and equipment required to manufacture number of containers
specified. Confers with production personnel to clarify
processing methods or establish sequence of operations. Prepares
production schedules, issues work orders, and keeps progress
records [PRODUCTION CLERK (clerical)]. Calculates unit and
job-lot manufacturing costs of containers, based on size and
type, and involving such factors as labor, material, handling,
and shipping costs.
GOE: 05.03.03 STRENGTH: S GED: R4 M4 L4 SVP: 6 DLU: 77
221.167-010 COPY CUTTER (print. & pub.)
Coordinates activities of workers
engaged in setting of copy into type: Examines, apportions, and
distributes editorial and classified advertising copy to
COMPOSITORS (print. & pub.); LINOTYPE OPERATORS (print. & pub.);
or MONOTYPE-KEYBOARD OPERATORS (machinery mfg.; print. & pub.).
Examines copy to determine time and date for publication, type
style, and size specified for headings and body. Determines size
of sections to be cut and distributed, according to time
available for setting type. Cuts copy into sections, marks
sections with type size if cuts are to be used, and distributes
to composing room. May mark sections to aid in assembling type
and cuts in galley.
GOE: 05.10.05 STRENGTH: S GED: R4 M3 L3 SVP: 8 DLU: 77
221.167-014 MATERIAL COORDINATOR (clerical) alternate titles:
material control expediter; production control scheduler
Coordinates and expedites flow of
materials, parts, and assemblies between sections or departments,
according to production and shipping schedules or department
priorities, and compiles and maintains manual or computerized
records: Reviews production schedules and related information and
confers with department supervisors to determine material
requirements to identify overdue materials and to track material.
Requisitions material and establishes sequential delivery dates
to departments, according to job order priorities and material
availability. Examines material delivered to production
departments to verify conformance to specifications. Arranges
in-plant transfer of materials to meet production schedules.
Computes amount of material required to complete job orders,
applying knowledge of product and manufacturing processes.
Compiles and maintains manual or computerized records, such as
material inventory, in-process production reports, and status and
location of materials. May move or transport materials from one
department to another, manually or using material handling
equipment. May arrange for repair and assembly of material or
part. May monitor and control movement of material and parts on
automated conveyor system.
GOE: 05.09.02 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 90
221.167-018 PRODUCTION COORDINATOR (clerical) alternate
titles: production controller; production expediter; production
scheduler; progress clerk; schedule clerk; scheduler
Schedules and coordinates flow of work
within or between departments of manufacturing plant to expedite
production: Reviews master production schedule and work orders,
establishes priorities for specific customer orders, and revises
schedule according to work order specifications, established
priorities, and availability or capability of workers, parts,
material, machines, and equipment. Reschedules identical
processes to eliminate duplicate machine setups. Distributes work
orders to departments, denoting number, type, and proposed
completion date of units to be produced. Confers with department
supervisors to determine progress of work and to provide
information on changes in processing methods received from
methods or engineering departments. Compiles reports concerning
progress of work and downtime due to failures of machines and
equipment to apprise production planning personnel of production
delays. Maintains inventory of materials and parts needed to
complete production. May expedite material [MATERIAL COORDINATOR
(clerical) 221.167-014]. May expedite production of spare parts
and establish delivery dates for spare parts orders and be
designated Spares Scheduler (clerical). May coordinate and
expedite work in automobile repair and service establishment from
control tower, using public address system, and be designated
Work Coordinator, Tower Control (automotive ser.). May use
computer system to track and locate production units.
GOE: 05.09.02 STRENGTH: S GED: R4 M3 L4 SVP: 6 DLU: 87
Coordinates tram-car loading
activities in wood-preserving plant to expedite movement of wood
products into treatment retorts, tallies products loaded to
verify against customer orders, and records product-load data for
use by processing personnel: Confers with supervisors to
determine processing schedule. Determines combinations of orders
which can be processed together and number and sizes of tram cars
required for each retort charge, according to retort capacities,
wood types, and estimate of product volume. Directs RIGGER (any
industry) 921.260-010 and OVERHEAD CRANE OPERATOR (any industry)
921.663-010 in tram-car loading operations. Examines loaded tram
cars to verify linkage between cars and determine need for
securing load. Counts products in each car by size and wood type
and compares total against customer specifications to ensure that
orders are complete. Times loading activities for each order and
posts time in tally book. Computes displacement (volume in cubic
feet) of each retort charge, using calculator, records
displacement figure onto record form, and delivers form to
TREATING-PLANT SUPERVISOR (wood prod., nec) 561.131-010 to clear
load for processing and provide processing data.
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 5 DLU: 77
Coordinates production of printed
materials and prepress or printing services with customer's
requirements: Confers with customers throughout production to
keep them informed of status of job, to solicit and resolve
inquiries and complaints, to obtain approval of materials, such
as artwork, color separations (film for each primary color), ink
samples, and proofs, and to procure information and materials
needed by establishment personnel to process order. Determines
supplies, materials, and equipment needed for job order, plans
and draws layout of job, and routes supplies and materials, such
as pasteups, artwork, copy, film, or prints, to work areas to put
job order into production. Monitors progress of job order
throughout production, confers with establishment personnel,
orders supplies, contracts services with outside vendors, and
alters production schedule and job order to expedite timely
processing of job in accordance with customer's requirements and
company standards.
GOE: 05.09.02 STRENGTH: L GED: R5 M4 L4 SVP: 6 DLU: 89
Keeps records of usage and time
intervals between inspection and maintenance of designated
airplane parts: Compiles data from flight schedules and computes
and posts amount of time airplanes and individual parts are in
use daily, using calculating machine. Maintains card file for
individual parts with notations of time used and facts taken from
inspection records. Notifies inspection department when parts and
airplanes approach date for inspection, including accumulated
time and routing schedule. Records work notations onto inspection
report forms, using typewriter. Prepares reports on schedule
delays caused by mechanical difficulties to be filed with Federal
Aviation Administration. May keep reports on amounts of gasoline
used daily. May keep employees' time records [TIMEKEEPER
(clerical)].
GOE: 07.05.03 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 77
221.362-014 DISPATCHER, RELAY (pipe lines)
Compiles and transmits dispatching
information and instructions between central office, pipeline
terminals, tank farms, and pumping and compressor stations:
Relays messages to stations to direct flow of oil and gas, using
PBX switchboard. Transmits, receives, and posts information
pertaining to pumping schedules, oil and gas pressures, gauging
reports, oil stocks and storage capacities, and physical
characteristics of gas and oil in storage and lines, such as
temperatures, specific gravities, Btu, and sediment content.
Receives, records, and prepares reports of quantities of oil and
gas pumped or compressed and received by stations and tank farms.
Performs other clerical duties, such as typing reports and
records and keeping files. May communicate with field personnel,
using radio-telephone equipment.
GOE: 07.04.05 STRENGTH: S GED: R3 M3 L3 SVP: 5 DLU: 77
Estimates cost of manufacturing
paperboard boxes, according to specifications, blueprints, and
diagrams, using tables, charts, and arithmetic calculations:
Confers with plant production personnel to select machines for
possible use in manufacturing boxes. Reads tables to estimate
cost of each production operation. Determines positions of
pattern on blank (paperboard sheet) to minimize waste and
facilitate operations on machines. Calculates total material to
be used and total material cost, using calculator and considering
quantity, quality, and style of box, packaging, and delivery
rates. Submits total estimate to sales department. May estimate
cost of manufacturing boxes made from other types of materials.
GOE: 05.09.02 STRENGTH: L GED: R4 M4 L4 SVP: 6 DLU: 77
221.362-022 PROGRESS CLERK (construction)
Records and reports progress of
construction work: Reviews information, such as daily record of
activities (log), records of materials received and used, and
reports from various workers. Prepares and types report. May
inspect and measure work completed. May photograph construction
work at various stages of completion to report progress
pictorially.
GOE: 07.05.03 STRENGTH: L GED: R4 M3 L3 SVP: 5 DLU: 77
Compiles and records information
pertaining to track and right-of-way repair and maintenance by
railroad section crews, such as materials used, types and
locations of repairs made, and hours expended. Types or writes
requisitions for materials needed. May keep daily time records
[TIMEKEEPER (clerical)] and compile maintenance reports for
specific section crew and be designated Road Clerk (r.r. trans.).
May compile daily, weekly, and monthly composite reports and be
designated Section-Crews-Activities Clerk (r.r. trans.).
GOE: 07.05.03 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 77
Schedules work for computer processing
and monitors execution of schedule, using software and computer
terminal: Reviews computer processing job requests received from
programmers and computer users, and talks with programmers and
users to determine processing requirements, such as computer time
and memory required, and priority. Develops processing schedule,
using computer terminal and job scheduling software. Reviews
completed schedule to detect conflicts and ensure availability of
memory and other computer resources, using computer terminal.
Talks with programmers and users to resolve conflicts in
schedule. Enters commands to ensure that new processing jobs do
not hinder computer operation, following programmers'
specifications. Monitors computer terminal display to detect
problem, and to ensure that data entered are correct and that
jobs will run as scheduled. Corrects problem, such as failure of
program to run, or program running incorrect sequence. May
establish guidelines for scheduling work. May train other workers
in use of scheduling software.
GOE: 07.05.01 STRENGTH: S GED: R4 M2 L4 SVP: 6 DLU: 90
Schedules distribution of garments
received for alterations within alteration workroom of retail
store: Receives garment from sales floor, checks accuracy of
entries on sales slip against garment tag, and removes section of
tag for record purposes. Segregates garments on racks and
distributes work according to nature of alteration and completion
date specified on tag. Receives tags from alteration workers upon
completion of alterations and matches with tags in file.
Transcribes figures from tag to production record of each worker
and computes daily and weekly figures, using adding machine.
Answers telephone calls from customers regarding status of
garments being altered and complaints about unsatisfactory
alterations on completed garments.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
221.367-014 ESTIMATOR, PRINTING (print. & pub.)
Estimates labor and material costs of
printing and binding books, pamphlets, periodicals, and other
printed matter, based on specifications outlined on sales order
or submitted by prospective customer: Examines specifications,
sketches, and sample layouts, and calculates unit and production
costs, using labor and material pricing schedules, and
considering factors such as size and number of sheets or pages,
paper stock requirements, binding operations, halftones, number
and units of colors, and quality of finished product, to
determine cost effective and competitive price. Confers with
department heads or production personnel to develop or confirm
information regarding various cost elements. May estimate cost of
mailing finished printed matter if specified on order. May
estimate labor and material cost of specific phase of printing,
such as plate making or binding, and be designated according to
specialty as Estimator, Printing-Plate-Making (print. & pub.) or
Estimator, Binding (print. & pub.).
GOE: 05.09.02 STRENGTH: L GED: R4 M3 L3 SVP: 6 DLU: 89
221.367-018 FOLLOW-UP CLERK (elec. equip.)
Locates, gathers, and groups,
according to specifications, parts required to complete
switchgear units at place of installation: Prepares list of parts
and materials, such as circuit breakers, transformers, bus-bars,
wiring materials, insulation, hardware, paints, and ventilating
pipes. Locates parts in plant by consulting production records,
supervisors, and production personnel. Gathers parts dismantled
from switchgear units. Fills orders for accessory parts from
stockroom and withdraws repaired items from repair department.
Groups parts according to pattern in which switchgear units are
split up for shipment. Tags items with identifying information
and routes to inspection and shipping department. Posts
information on status of accessory, split, and repair orders in
production book.
GOE: 05.09.02 STRENGTH: M GED: R4 M3 L3 SVP: 6 DLU: 77
221.367-022 INDUSTRIAL-ORDER CLERK (clerical)
Verifies completion of industrial
orders and conformance of product to specifications: Compares
blueprints with contract or order to ascertain that product meets
engineering specifications. Communicates with customer and
delivery personnel to verify delivery of product. Fills out
completion slip after order is filled. May route products not
meeting specifications to production units for correction.
GOE: 05.09.03 STRENGTH: S GED: R4 M3 L4 SVP: 4 DLU: 77
221.367-026 LINE-UP WORKER (auto. mfg.) alternate titles:
scheduler; scheduler, conveyor; transfer and line-up worker
Relays scheduling information to
workers on automotive assembly line: Reads production schedule
and computer printouts and relays information orally or by
written instructions. Verifies conformity of assemblies and parts
on conveyor lines with scheduling information. Notifies workers
to switch parts and assemblies not in sequence. Enters production
data in computer, using keyboard or laser reader.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 78
Keeps and reviews records and reports
pertaining to locomotive lubricating systems and advises railroad
repair shops when locomotives require oil change or repair to
lubricating systems: Scans incoming reports to identify
locomotives with oil contamination. Dials computer dial phone to
obtain location of oil-contaminated locomotives. Telephones and
directs clerks at reported locations to notify maintenance
personnel to determine contamination causes and make necessary
repairs. Requests that locomotives be pushed to nearest repair
shops when bad-oil reports indicate need for major repairs.
Reviews reports to identify locomotives requiring repeated
repairs and advises need for major repairs to prevent possible
crankshaft damage. Verifies and records informational data on all
repairs. Plots weekly and 10-week-average graphs and prepares
reports on locomotives' lubrication oil and lubrication systems.
May test locomotive water for chromate contents, using
spectrophotometer, and notify repair shops of need for rust or
clogging-preventative additives.
GOE: 07.05.01 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 77
221.367-034 MACHINE-STOPPAGE-FREQUENCY CHECKER (textile)
alternate titles: frequency checker; survey hand
Records number and cause of machine
stoppage on textile machines, such as looms and spinning frames,
for payroll, work assignment, and quality control purposes:
Observes machine and questions worker to determine reason for
machine stoppage. Records information on forms for analysis by
management. May perform quality control tests on samples, such as
measuring variations in thickness and testing tensile strength,
using testing equipment. May record and total items, such as
material and labor costs to determine plant processing costs. May
be known as Loom-Stop Checker (textile) when working in weave
room. May be known as Ends-Down Checker (textile) when observing
spinning or roving frames.
GOE: 05.09.03 STRENGTH: L GED: R3 M3 L3 SVP: 3 DLU: 78
221.367-038 MAINTENANCE DATA ANALYST (military ser.)
Prepares schedules for preventive
maintenance of equipment to ensure uninterrupted operation of
equipment: Reviews maintenance schedule to determine preventive
maintenance to be performed on equipment. Compares maintenance
and staff hour data against monthly maintenance plans, work load
estimates, and standards. Calculates amount of human resources
required to perform maintenance work. Notifies superiors of
maintenance to be performed. Identifies and assists superiors in
analysis of material deficiencies, high staff hour action areas,
and trends and deviations from schedules and standards. Prepares
inspection tests, repair, modification, alignment service, and
load schedules for aircraft, missiles, and machinery. Maintains
maintenance index file for individual equipment maintenance.
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 5 DLU: 77
221.367-042 MATERIAL EXPEDITER (clerical) alternate titles:
expediter; stock chaser
Compiles and maintains material and
parts inventory and status information to expedite movement of
material and parts between production areas, according to
predetermined production schedules and order priorities: Reads
production schedules, inventory reports, and work orders to
determine type and quantity of materials required, availability
of stock, and order priority. Confers with department supervisors
to determine overdue material and parts and to inform supervisors
of material status. Locates and distributes materials to
specified production areas, manually or using handcart,
handtruck, or forklift. Records and maintains perpetual inventory
of quantity and type of materials and parts received, stocked,
and distributed, manually or using computer. Compiles and
maintains records, such as material inventory records, production
records, and timecards, manually or using computer. May direct
INDUSTRIAL-TRUCK OPERATOR (any industry) 921.683-050 or MATERIAL
HANDLER (any industry) 929.687-030 to expedite transfer of
materials from stock area to production areas. May examine
material received, verify part numbers, and check discrepancies,
such as damaged or unmarked parts. May compare work ticket
specifications to material used at work stations to verify
appropriate assignment. May drive truck to outlying work areas to
check status of orders or to deliver materials.
GOE: 05.09.02 STRENGTH: M GED: R3 M3 L3 SVP: 4 DLU: 87
Compiles and feeds input data into
computer that controls reduction processing of steel slabs on
roughing section of hot-strip rolling mill and records mill
production and operating data: Reviews rolling schedule to
ascertain operational data, such as slab sizes, metallurgical
analysis, and rolling sequences. Contacts heating personnel by
intercom system to ascertain stock of scheduled slabs and
notifies crew of deviations from rolling schedule. Notifies
supervisor when data is in computer. Monitors computer readout
and adjusts input data according to read failures, data errors,
or when notified by heating personnel of out-of-sequence changes,
no changes, or runback of slabs due to insufficient rolling
temperature. Prepares production and delay reports from data in
logs and information received from mill crew.
GOE: 05.03.03 STRENGTH: L GED: R3 M2 L3 SVP: 5 DLU: 77
221.367-050 RECORDER (steel & rel.)
Records data concerning steel
production to ensure that processing procedures are carried out
according to specifications: Reads production, heating, or
rolling schedule to determine processing specifications.
Distributes copies of orders to operating personnel. Observes
processing of material; reads gauges, clocks, and automatic
recorder; and records and compares information with schedules to
ensure compliance with processing specifications. Marks billets
(bars) with tags or chalk. Informs supervisor of deviations from
processing instructions. Writes reports describing processing
delays and deviations. Records steel production information for
different types of processes, such as oxygen-furnace pit,
open-hearth pit, structural mill, blooming mill, and slabbing
mill.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L3 SVP: 5 DLU: 79
221.367-054 RELAY-RECORD CLERK (utilities)
Compiles, classifies, and keeps
reports and records of tests performed by relay field-test crews
and transmits supervisor's instructions to relay test crews of
electric power company: Prepares reports and verifies accuracy of
data submitted by field-test crews in company plant and
substation installations. Prepares reports on maintenance and
new-installation tests performed at customer's substation.
Classifies, files, and issues blueprints and related documents
used on construction work by field-test crews. Verifies accuracy
of calculations on test reports, such as power or current
transformer ratio, circuit breaker time-performance, and
transformer winding resistance, using calculator. Summarizes
daily field-test reports and posts data in logbooks. Relays
supervisor's instructions to test crews, using communication
system.
GOE: 07.05.03 STRENGTH: S GED: R3 M3 L3 SVP: 5 DLU: 77
221.367-058 REPRODUCTION ORDER PROCESSOR (clerical)
Reviews request orders for duplication
of printed, typed, and handwritten materials and determines
appropriate reproduction method, based on knowledge of cost
factors and duplicating machines and processes: Reads duplication
requests to ascertain number of copies to be made and completion
date requested. Confers with order requestor when additional
information is necessary to facilitate completion of order.
Designates method of duplication, such as photocopying or offset,
and routes request orders for processing. Examines completed
reproduced material for adherence to order specifications. Keeps
files on status of request orders. Keeps supply of standard forms
and issues forms as requested.
GOE: 07.05.03 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 77
221.367-062 SALES CORRESPONDENT (clerical)
Compiles data pertinent to manufacture
of special products for customers: Reads correspondence from
customers to determine needs of customer not met by standard
products. Confers with engineering department to ascertain
feasibility of designing special equipment. Confers with
production personnel to determine feasibility of fabrication and
to obtain estimate of cost and production time. Corresponds with
customer to inform of production progress and costs. May
specialize in correspondence dealing with customer service
agreements and be designated Service Correspondent (clerical).
GOE: 05.09.02 STRENGTH: L GED: R4 M2 L4 SVP: 6 DLU: 77
Schedules repairs and lubrication of
motor vehicles for vehicle-maintenance concern or company
automotive-service shop: Schedules vehicles for lubrication or
repairs based on date of last lubrication and mileage traveled or
urgency of repairs. Contacts garage to verify availability of
facilities. Notifies parking garage workers to deliver specified
vehicles. Maintains file of requests for services.
GOE: 07.05.01 STRENGTH: S GED: R3 M2 L3 SVP: 4 DLU: 77
221.367-070 SERVICE CLERK (clerical) alternate titles:
repair-service clerk; service-order dispatcher
Receives, records, and distributes
work orders to service crews upon customers' requests for service
on articles or utilities purchased from wholesale or retail
establishment or utility company: Records information, such as
name, address, article to be repaired, or service to be rendered.
Prepares work order and distributes to service crew. Schedules
service call and dispatches service crew. Calls or writes
customer to ensure satisfactory performance of service. Keeps
record of service calls and work orders. May dispatch orders and
relay messages and special instructions to mobile crews and other
departments, using radio-telephone equipment.
GOE: 07.04.05 STRENGTH: S GED: R3 M2 L2 SVP: 4 DLU: 77
221.367-078 TRAFFIC CLERK (business ser.)
Compiles schedules and control records
on work in process in advertising agency to ensure completion of
artwork, copy, and layouts prior to deadline and notifies staff
and clients of schedule changes: Keeps schedules and records on
work to ensure arrival of printing and artwork, as needed, and to
ensure completion of copy. Contacts vendors and notifies agency
personnel and clients of changes in schedules.
GOE: 07.05.01 STRENGTH: S GED: R4 M2 L3 SVP: 4 DLU: 77
221.367-082 WORK-ORDER-SORTING CLERK (utilities)
Sorts and routes work orders for
construction of gas or electric mains, service connections, or
meter installations: Relays work orders, messages and special
instructions by telephone or personal notification to service
crews. Keeps control register showing number of work orders
received and date completed.
GOE: 07.05.04 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 77
221.367-086 CLERK, TELEVISION PRODUCTION (radio-tv broad.)
Schedules use of facility and
equipment and compiles and maintains employee work schedules and
equipment and facility usage records for public broadcasting
station: Schedules personnel based on written or oral requisition
for studio usage, equipment needed for television production, and
availability of workers. Compiles leave and vacation schedules.
Prepares daily and weekly charts that indicate worker assignment
and usage of facilities and equipment. Duplicates charts for
distribution to staff, using photocopy machine. Revises schedule
charts to accommodate changing priorities and worker absences.
Compiles and submits timesheet information to payroll office.
GOE: 07.05.01 STRENGTH: S GED: R4 M3 L3 SVP: 6 DLU: 86
221.367-090 FORMULA CLERK (textile)
Adapts basic dye formulas for use in
dyeing goods in accordance with customer specifications: Reads
production orders scheduled for processing to determine number of
pounds of yarn or fabric to be dyed. Reviews basic dye formula
developed for dyeing specified customer lot to ascertain weights
of dyes and chemicals used in basic formula. Computes amounts of
dyes and chemicals required to dye specified number of pounds of
goods in conformity with customer specifications, utilizing
knowledge of machine capacity, applying mathematical formulas and
using calculator. Records lot size and dye machine number onto
adjusted formula and places formula in designated location for
use by dye department personnel. Compiles department production
records [PRODUCTION CLERK (clerical) 221.382-018].
GOE: 05.09.02 STRENGTH: S GED: R3 M3 L3 SVP: 3 DLU: 86
Performs any combination of following
duties to extract statistical data from charts taken from
flowmeters and other measuring and recording devices used on
pipelines: Calculates volume of natural gas, manufactured gas,
and petroleum handled by specific pipelines, using adding
machine, calculator, or planimeter, and meter records of gas
pressure, temperature, and specific gravity. Compiles reports
from measurement charts to indicate quantity of gas produced,
transported, and sold. Posts and files charts.
GOE: 07.02.03 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 77
221.382-018 PRODUCTION CLERK (clerical) alternate titles:
plant clerk; production checker; production-control clerk;
production-posting clerk
Compiles and records production data
for industrial establishment to prepare records and reports on
volume of production, consumption of raw material, quality
control, and other aspects of production, performing any
combination of following duties: Compiles and records production
data from such documents as customer orders, work tickets,
product specifications, and individual-worker production sheets,
following prescribed recordkeeping procedures, using typewriter,
computer terminal, and writing instruments. Calculates factors,
such as types and quantities of items produced, materials used,
amount of scrap, frequency of defects, and worker and department
production rates, using adding machine or calculator. Writes
production reports based on data compiled, tabulated, and
computed, following prescribed formats. Maintains files of
documents used and prepared. Compiles from customer orders and
other specifications detailed production sheet or work tickets
for use by production workers as guides in assembly or
manufacture of product [ORDER DETAILER (clerical) 221.387-046].
Prepares written work schedules based on established guidelines
and priorities. Compiles material inventory records and prepares
requisitions for procurement of materials and supplies [MATERIAL
CLERK (clerical) 222.387-034]. Charts production, using wall
chart, graph, or pegboard, based on statistics compiled, for
reference by production and management personnel. Sorts and
distributes work tickets or material to workers. May compute
wages from employee timecards and post wage data on records used
for preparation of payroll [PAYROLL CLERK (clerical)
215.382-014]. May be designated according to type of data
recorded as Machine-Load Clerk (woodworking); department or
division of establishment to which data pertains as Production
Clerk, Lace Tearing (tex. prod., nec); Mill Recorder (nonfer.
metal); or work aids used as Production-Control Pegboard Clerk
(garment).
GOE: 05.03.03 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 86
Receives interdepartmental work orders
for construction or repairs, routes work orders to maintenance
shop, and compiles cost reports: Files copy of each work order
received, and routes original copy to maintenance shop. Receives
and files cost reports of work accomplished, and prepares bills
to be charged against department requesting construction or
repairs. Types cost reports of work completed or in progress.
GOE: 07.05.03 STRENGTH: S GED: R3 M3 L3 SVP: 3 DLU: 77
221.382-026 SAMPLE CLERK (furniture)
Operates pantograph, camera, and
adding machine in pattern department of furniture plant to
estimate upholstery costs: Places cardboard pattern on workbed
and plastic sheet on mounting plate of reduction machine. Moves
stylus on tracing arm of pantograph around edge of pattern to
control movement of heated cutting needle that cuts reduced
plastic pattern of upholstery part. Arranges pattern pieces on
scaled table to facilitate maximum fabric usage from standard
spread of cloth. Operates camera mounted on adjustable stand to
photograph pattern layout. Files pattern parts and developed
camera print for reference by other workers. Compiles cutting,
sewing, and fabric cost data, using adding machine, standardized
computation sheets and formulas, and pattern layout information.
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 5 DLU: 86
221.387-010 BACK-SHOE WORKER (boot & shoe)
Compiles production records and
replaces damaged or missing shoes or shoe parts to complete
departmental order: Records each completed step in shoe assembly
by entering identifying number of workers who performed
operation. Posts record of shoe shortages caused by damage or
lack of material. Completes orders by gathering parts or
completed shoes from bins and racks to replace items damaged or
lost in processing.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L3 SVP: 4 DLU: 77
Examines shoes returned by customers
and distributes shoes for repair: Examines shoes to determine
repairs required and responsibility for repair charges. Writes
work order, specifying repairs to be made. Carries shoes with
work orders to worker or department responsible for repair. May
contact customers by mail or telephone to give or obtain
information regarding complaints and repairs.
GOE: 05.09.02 STRENGTH: L GED: R3 M1 L3 SVP: 4 DLU: 77
221.387-018 CONTROL CLERK (clock & watch) alternate titles:
production-control clerk
Keeps record of clock and watch parts
being worked on and completed, and distributes material and parts
to workers: Requisitions parts, based on production orders, and
distributes parts to designated work stations. Moves completed
work to next operation to keep workers supplied with material.
Keeps records of quantity and type of material received,
completed, and being worked on. Determines number of hours worked
by employees in department, and collects work tickets from which
pay is calculated. May be designated according to section of
plant as Control Clerk, Repairs (clock & watch); Control Clerk,
Subassembly (clock & watch); Control Clerk, Training And
Mechanism (clock & watch).
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 6 DLU: 77
221.387-022 ESTIMATOR, JEWELRY (jewelry-silver.)
Estimates amount of material and labor
required to produce particular types of jewelry, utilizing
knowledge gained from experience of designs and orders. Keeps
record of estimations.
GOE: 05.09.02 STRENGTH: S GED: R4 M3 L3 SVP: 6 DLU: 77
221.387-026 EXPEDITER CLERK (optical goods)
Keeps production records to ensure
that optical goods are delivered as promised: Reads prescription
to determine date and time work is needed to meet mail or
delivery schedule. Keeps chronological list of due dates for
prescriptions. Removes work not meeting production schedule from
production line and places at head of line. Records on
prescription work order date and time material was delivered or
shipped.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L3 SVP: 3 DLU: 77
221.387-030 JACKET PREPARER (print. & pub.)
Prepares jacket (worksheet) for guide
in revising customer's printing job order: Compares new order
with old one on file and records changes in format, such as size
or color of sheet and content of material. Rewrites order listing
changes and routes order to production department.
GOE: 07.05.03 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 77
Locates and determines progress of job
orders in various stages of production, such as fabrication,
assembly, and inspection, and compiles reports used by scheduling
and production personnel.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L3 SVP: 4 DLU: 77
Compiles and maintains work-production
records of each employee for use in payroll and efficiency
records. Frequently performs other clerical duties, such as
recording weights of laundry bundles. May convert count of each
type of garment to production points achieved, following prepared
charts or verbal instructions.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L3 SVP: 3 DLU: 77
Records heat (crucible) numbers,
composition of alloys, and identification of castings poured from
each heat. Calculates amount of each metal for alloys according
to standard formula. May stamp heat number on metal tags, using
hand-operated press. May insert end of tag wire into metal to
identify each casting.
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 77
Compiles purchase orders and product
specifications to prepare worksheets used in assembly or
manufacture of products: Compares customer purchase order with
specifications to determine method of assembly or manufacture and
materials needed. Records data, such as quantity, quality, type,
and size of material, and expected completion date, on worksheet.
Obtains documents, such as assembly instructions and blueprints,
from files and attaches to worksheet. Routes worksheet and other
assembly documents to specified department. May keep inventory of
stock on hand and requisition needed material and supplies. May
compile purchase order data, maintain stock and production
records, and prepare production worksheets, using computer. May
prepare worksheets pertaining to cloth printing and mixing of
printing colors and be designated Formula Checker (tex. prod.,
nec; textile). May prepare worksheets and order steel stock for
rolling mill and be designated Provider (steel & rel.). May
prepare work order and allocate silicon crystal ingots that meet
customer specifications for use in manufacturing semiconductor
wafers and be designated Allocations Clerk (electronics). May
compile process specification sheets and prepare and issue
materials for use in semiconductor crystal growing and be
designated Production Material Coordinator (electron. comp.).
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 89
221.387-050 PRODUCTION ASSISTANT (chemical)
Estimates and orders quantities of raw
materials, such as benzene, acetone, and alcohol, used in
manufacture of explosives, and schedules their delivery to
processing units. Prepares monthly inventory [INVENTORY CLERK
(clerical)].
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 77
221.387-054 BATCH-RECORDS CLERK (plastic prod.)
Compiles and maintains plastic-mixing
and ingredient records, and prepares daily mixing instructions
for use by MATERIAL MIXERS (plastic prod.) 550.685-130: Compiles
and maintains daily mixing and perpetual inventory records from
work orders, mixing logs, and formula cards that indicate
production information, such as type and quantity of plastic
ingredients mixed, ingredient formulas, number of products
molded, and identification numbers of molds and molding machines
utilized. Copies formula for each plastic mixture from specified
formula card onto display card for use by MATERIAL MIXER (plastic
prod.). Determines and records amount of plastic mixture required
for each molding machine in daily mixing log, based on amount of
mixture stored at each machine and knowledge of machine's
consumption rate.
GOE: 05.09.02 STRENGTH: S GED: R3 M2 L2 SVP: 3 DLU: 86
Weighs incoming cotton, computes
ginning charges, and records production in cotton ginning
establishment: Weighs truck or trailer loaded with cotton and
records gross, tare, and net weights. Computes and records
quantity of cotton ginned and baled, and records weight of
cottonseed removed from cotton. Questions cotton owners to obtain
baling and ginning instructions and records instructions on bale
tags. Computes and records ginning charges, using rate chart and
adding machine. May prepare payrolls and records of payments to
growers and quantity of seed cotton received. May prepare
cotton-classing samples and mail samples and ginning figures of
individual growers to U.S. Department of Agriculture.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
Computes yardage and determines number
of accessories, such as belts, linings, and labels, required in
manufacture of women's garments: Reads cutting ticket to
determine number of belts, buttons, labels, and amount of lining
required for each style garment. Computes number of yards of
material used for each style garment to ascertain number of yards
per dozen. Types copies of cutting tickets and orders for various
dressmaker's supplies. Keeps records of patterns.
GOE: 05.09.02 STRENGTH: S GED: R3 M3 L3 SVP: 3 DLU: 77
Calculates number of board feet of
lumber necessary to manufacture boxes and crates of specified
size and number: Reviews customer order to determine quantity,
size, weight, and shape of product to be packed. Computes number
of board feet of lumber needed, using standardized measurement
tables, calculator, and adding machine. Submits estimate to be
used as basis for determining selling price of boxes or crates.
GOE: 05.09.02 STRENGTH: S GED: R3 M3 L3 SVP: 5 DLU: 77
221.482-018 TICKET WORKER (tobacco)
Collects weight tickets for leaf
tobacco fed onto blending conveyor line during designated
intervals. Computes and records total weight blended and
percentage of each tobacco grade in blend, using adding machine
and grade formulas, to provide production data for use by
blending department supervisor. Occasionally performs
miscellaneous nonclerical duties, such as feeding tobacco leaves
onto conveyors, hand-straightening tobacco leaves, and sweeping
floors.
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L2 SVP: 2 DLU: 77
221.484-010 YARDAGE ESTIMATOR (garment)
Computes amount of fabric required to
produce specified styles of garments in various sizes: Measures
parts of sample garments or paper patterns to determine amount of
fabric required to produce particular style of garment.
Calculates amount of fabric required to produce specified style
of garment in various sizes, using size charts. Positions parts
of sample or paper patterns on length of fabric to estimate
amount of fabric to be used from bolts for minimization of waste
during marking operations. May calculate cost of fabric for
specified size and style of garment, based on yardage required
and estimated wastage. May cut paper patterns, using shears.
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 6 DLU: 77
Measures width of each board of lumber
supplied to plant in stacks (lots) of standard lengths and
thicknesses to determine board footage, using $T3lumber scale.$T1
Tallies footage of each board and computes total footage of
stack, using calculator. Records thickness, species, grade,
length, and board footage of lumber in each stack.
GOE: 05.09.01 STRENGTH: M GED: R3 M3 L2 SVP: 3 DLU: 77
Changes charts and records data from
industrial recording instruments, such as pyrometers and
flowmeters: Removes and replaces charts, adjusts recording pen
and refills pen with ink, and winds clock springs on mechanical
models. Records chart readings and time and date of chart
removal. Repairs and adjusts instruments, using handtools. May
compare recordings, compute and record average readings, and
report discrepancies for use in interpretation of chart data.
GOE: 05.09.03 STRENGTH: L GED: R3 M2 L3 SVP: 4 DLU: 77
221.587-010 CHECKER (textile)
Reads tickets attached to bundles of
cut or wrapped towels to determine worker identity and weight and
style of towels. Counts bundles of wrapped towels or estimates
quantity of cut towels in bundle, using conversion chart based on
weight and style, and records on production sheet quantity of
bundles wrapped or towels cut by each worker for use in payroll
computation. May load bundles on handtruck and move to next
production area.
GOE: 05.09.02 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
221.587-014 CHECKER-IN (boot & shoe)
Copies identifying data from work
ticket into department record book to record receipt of shoes or
parts. May attach colored production route tags onto shoes to
indicate specified finishing operation. May peel protective
coating from uppers. May hang uppers in muller (humidifier) to
soften uppers and record time of storage on work ticket, or hang
uppers on storage beams outside humidifier. May tack insoles onto
outer soles of shoes, using automatic tacking gun.
GOE: 05.09.03 STRENGTH: M GED: R2 M1 L2 SVP: 2 DLU: 77
Obtains missing garment parts from
stockroom to complete specified lots of knitted garments.
Distributes parts to production workers. Records quantity, size,
and style of parts distributed.
GOE: 05.09.01 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
221.587-022 OUTSOLE SCHEDULER (boot & shoe)
Copies code number from production
control book onto work ticket to indicate storage bin location of
outsoles for use in casing operations. May prepare outsole
requisitions according to inventory records.
GOE: 05.09.03 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
221.587-026 RECORDER (knitting)
Records on identification tickets
yardage, weight, and identity of cloth processed on finishing
$T3range:$T1 Sets yardage meter to zero position prior to each
cloth-lot processing run. Records yardage reading from meter and
copies weight and style and lot numbers from job order onto roll
(identification) ticket. Clips roll ticket onto roll of finished
cloth. Stops range in event of obvious visible cloth defects and
notifies supervisor. Adjusts and repairs yardage meter, using
handtools.
GOE: 05.09.03 STRENGTH: L GED: R3 M1 L2 SVP: 2 DLU: 77
Performs any combination of following
duties to tally products or raw materials, such as field crops,
fish, livestock, typewriter and watch parts, and steel ingots,
received from suppliers or by and from workers, for payroll,
payment, and production control purposes, using weight scales,
counting devices, and tally sheets: Computes and records totals
of tallied figures, using adding machine. Examines and sorts
items tallied. Records number and types of defects for quality
control purposes. Counts sample quantity of parts onto ratio
balance scale and computes total number of parts. Issues
receipts. Moves tallied items to storage, shipping, or production
areas, manually or by handtruck. May be required to have weigh
master's license. May be designated according to product tallied
as Apple Checker (agriculture); Boxcar Weigher (railroad equip.);
Cotton Weigher (agriculture); Fish Checker (can. & preserv.);
Ingot Weigher (steel & rel.); Livestock Counter (agriculture);
Lumber Checker (woodworking); Parts Counter-Weigher (clock &
watch; electron. comp.; office machines).
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 86
Weighs sample quantities of product
received by establishment for processing, removes tare (waste),
and reweighs and records weight of usable product for payment or
quality control purposes: Selects specified sample of unprocessed
product, such as sugar beets, tobacco leaves, and slaughtered
poultry, weighs sample on scale, and records weight. Washes off,
strips, trims, or otherwise removes unusable portions of product,
such as stems, caked dirt, and spoiled sections. Reweighs sample
and records weight. May compute tare in pounds or as percentage
of original weight. May prepare and attach weight and
identification tickets to product. May send sample to laboratory
for analysis.
GOE: 05.09.02 STRENGTH: M GED: R2 M2 L2 SVP: 3 DLU: 78
221.587-038 TICKET SCHEDULER (boot & shoe)
Copies specifications from master
schedule (listing of shoe sizes with heel designations) onto work
ticket. Batches tickets for delivery to other workers. May
compute department production and record production data from
work tickets. May sort heel covers.
GOE: 05.09.03 STRENGTH: L GED: R2 M2 L2 SVP: 3 DLU: 77
221.587-042 WEAVE-DEFECT-CHARTING CLERK (textile)
Plots weaving defects on graph charts
to depict frequency and types of defects charged to each textile
weaver: Shades chart boxes of bar graph to plot weaving defects
for each weaver by type and workshift, using inspection reports
and colored pencils. Posts charts in weaving room for weavers'
reference. Copies data, such as frequency and types of defects,
loom numbers, and cloth style from inspection reports onto
defect-report form for quality control use.
GOE: 07.07.03 STRENGTH: S GED: R2 M1 L2 SVP: 2 DLU: 77
221.587-046 WHEEL-PRESS CLERK (railroad equip.)
Reads machine pressure readings and
wheel and axle serial numbers after each wheel-press operation by
WHEEL-PRESS OPERATORS (railroad equip.) and records data on
production record form and on masking-tape labels. Applies labels
onto axles of completed wheel assemblies to facilitate
inspection.
GOE: 05.09.02 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
221.587-050 YARDAGE-CONTROL CLERK (carpet & rug)
Measures number of skeins of carpet
yarn wound onto cardboard cones, using calibrated board. Records
amount of yarn and identification of worker who wound cone for
quality and production control purposes.
GOE: 05.09.02 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
Distributes workcards that contain
instructions, such as type of yarn, type of stitch or stitches,
and length and width of tubing, to workers engaged in knitting
knit tubing. May file workcards according to knitting machine
number and style of cloth.
GOE: 05.09.02 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
221.687-014 TICKET PULLER (tobacco)
Removes warehouse tickets from baskets
or sheets of tobacco on processing floor and compares grades
recorded with processor's grade to detect discrepancies in
grading and prevent processing of mixed grades. Removes tobacco
of questionable grade from processing line or directs MATERIAL
HANDLER (any industry) to set basket aside until grade can be
ascertained. Writes grade on back of ticket, using felt pen, and
carries tickets from each truckload to office for comparison with
bill-of-lading. May remove processor's grade ticket and file it
with warehouse ticket for production records. May call out grade
on sheet of tobacco as it moves along conveyor to facilitate
removal by MATERIAL HANDLER (any industry). May attach tickets to
full pallet to facilitate bulk feeding process.
GOE: 05.09.03 STRENGTH: L GED: R2 M1 L1 SVP: 2 DLU: 77
222 SHIPPING, RECEIVING, STOCK, AND RELATED CLERICAL
OCCUPATIONS
This group includes occupations
concerned with receiving, storing, shipping, distributing, and
issuing supplies, equipment, and merchandise within a stockroom,
toolcrib, receiving room, shipping room, freight yard, or
warehouse environment, but excludes occupations not requiring
direct contact with materials or products involved. This group
also includes checking incoming or outgoing shipments by such
methods as counting, measuring, and weighing; distributing,
issuing and requisitioning items; taking and maintaining
inventories; and keeping related clerical records; gathering,
sorting, and packing items for shipment; manually addressing and
affixing postage to packages; and unpacking and storing incoming
shipments. Occupations concerned with adding or removing
materials or products to or from containers to achieve specified
weight are included in Categories 5 through 9. Occupations
concerned with computing and recording data related to shipping,
receiving, storing and related activities, but having no direct
contact with materials or products involved, are found in
Division 20 or 21.
Supervises and coordinates activities
of workers engaged in receiving, identifying, storing, and
issuing motion picture films stored in vaults: Prepares custody
cards to record receipt of films. Supervises workers assembling
and coding films to be stored in vault. Inspects films being
issued to ensure that they are packaged and identified as
required. Performs other duties as described under SUPERVISOR
(clerical) Master Title.
GOE: 05.09.01 STRENGTH: L GED: R4 M3 L3 SVP: 7 DLU: 77
Supervises and coordinates activities
of workers engaged in storing linens and wearing apparel,
assembling loads for DRIVER, SALES ROUTE (retail trade; wholesale
tr.), and maintaining stock in linen supply establishments:
Assigns duties to workers. Inventories articles in stock, such as
table linens, bed sheets, towels, and uniforms, and confers with
SUPERINTENDENT, LAUNDRY (laundry & rel.) to request replacement
of articles in short supply. Counts articles in loads for DRIVER,
SALES ROUTE (retail trade; wholesale tr.) to ensure agreement
with quantity specified on load sheet. Confers with DRIVER, SALES
ROUTE (retail trade; wholesale tr.) and with customers to resolve
complaints, and to modify orders according to size, color, and
type of articles specified. Interviews employees to resolve
complaints and grievances. May supervise workers engaged in
attaching labels and emblems, repairing, and altering linens and
wearing apparel. May purchase linen supplies. Performs other
duties as described under SUPERVISOR (clerical) Master Title.
GOE: 05.09.01 STRENGTH: L GED: R4 M3 L3 SVP: 6 DLU: 77
Supervises and coordinates activities
of workers engaged in storing, issuing, and accounting for
ammunition or explosives, performing duties as described under
SUPERVISOR (clerical) Master Title.
GOE: 06.02.01 STRENGTH: L GED: R4 M2 L3 SVP: 6 DLU: 77
222.137-022 MAILROOM SUPERVISOR (print. & pub.)
Supervises and coordinates activities
of workers engaged in wrapping and addressing printed material,
such as periodicals, books, and newspapers, for mailing and
dispatching: Revises local, state, and out-of-state mailing
lists. Inspects work stations to ensure that material is wrapped
and addressed in time to meet scheduled departure of buses,
trains, and airlines. Records distribution of material to
subscribers and dealers in city, suburban, home, and country
divisions, working from shipping and mailing reports. Maintains
file of bus, train, and airline schedules and transfer points,
and baggage, express, air, or postal mailing rates. Performs
other duties as described under SUPERVISOR (clerical) Master
Title.
GOE: 07.07.02 STRENGTH: L GED: R4 M2 L3 SVP: 7 DLU: 77
Supervises and coordinates activities
of PETROLEUM INSPECTORS (business ser.) engaged in inspecting
petroleum products consigned to clients: Writes consignment
order, listing quantity, grade, and kind of petroleum product in
consignment. Dispatches workers to inspect products and verify
quantities received. Reviews inspection report and laboratory
analyses of consignment for conformance to client's
specifications. Contacts client and arranges for additional
inspections and analyses when variances from contract
specifications occur. Performs other duties as described under
SUPERVISOR (clerical) Master Title.
GOE: 05.07.05 STRENGTH: S GED: R4 M3 L3 SVP: 7 DLU: 77
Supervises and coordinates activities
of workers engaged in verifying and keeping records on incoming
and outgoing shipments, and preparing items for shipment: Studies
shipping notices, bills of lading, invoices, orders, and other
records to determine shipping priorities, work assignments, and
shipping methods required to meet shipping and receiving
schedules, utilizing knowledge of shipping procedures, routes,
and rates. Oversees incoming and outgoing shipping activities to
ensure accuracy, completeness, and condition of shipments.
Determines space requirements and position of shipment in boxcars
and trucks and lays out position of shipment. Determines routing
and legal load limits of trucks, according to established
schedules and weight limits of states. Inspects loading
operations to ensure compliance with shipping specifications, and
seals loaded boxcars and truck doors. Inspects material handling
equipment for defects and notifies maintenance personnel or
contacts outside service facility for repair. Maintains vehicle
maintenance report. Directs movement of shipments from shipping
and receiving platform to storage and work areas. Compiles
records of unfilled orders. Posts weight and shipping charges.
Prepares bills of lading. Performs other duties as described
under SUPERVISOR (clerical) Master Title. May assist workers in
shipping and receiving activities. May be designated according to
function supervised as Receiving Supervisor (clerical); Shipping
Supervisor (clerical).
GOE: 05.09.01 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 86
Supervises and coordinates activities
of workers concerned with ordering, receiving, storing,
inventorying, issuing, and shipping materials, supplies, tools,
equipment, and parts, in stockroom, warehouse, or yard: Plans
layout of stockroom, warehouse, and other storage areas,
considering turnover, size, weight, and related factors of items
stored. Advises employees on care and preservation of items
received, stored, and shipped, methods and use of equipment in
handling, storing, maintaining, and shipping stock, and related
problems. Studies records and recommends remedial actions for
reported nonusable, slow-moving, and excess stock. Reviews
records for accuracy of information and compliance with
established procedures, and to determine adequacy of stock
levels. Schedules work for special and periodic inventories.
Traces history of items to determine reasons for discrepancies
between inventory and stock-control records and recommends
remedial actions to resolve discrepancies. Performs other duties
as described under SUPERVISOR (clerical) Master Title. May
supervise and coordinate activities of workers engaged in
handling of merchandise in stockroom or warehouse of retail store
and be known as Head of Stock (retail trade).
GOE: 05.09.01 STRENGTH: L GED: R4 M3 L3 SVP: 6 DLU: 86
222.137-038 STOCK-CONTROL SUPERVISOR (clerical)
Supervises and coordinates activities
of STOCK-CONTROL CLERKS (clerical) engaged in keeping records of
sales, keeping perpetual inventory or taking periodical physical
inventory, and issuing production orders for stock. Performs
duties as described under SUPERVISOR (clerical) Master Title. May
supervise and coordinate activities of workers engaged in keeping
inventory records of equipment and rolling stock and be known as
Equipment-Records Supervisor (construction).
GOE: 07.05.03 STRENGTH: L GED: R4 M3 L3 SVP: 6 DLU: 77
222.137-042 SUPERVISOR, ASSEMBLY STOCK (clerical)
Supervises and coordinates activities
of stock control personnel engaged in supplying progressive
assembly line, and keeps stock control records: Determines if
parts removed from production departments are to be stored or
spotted on assembly line. Assigns duties to stock control
personnel, such as INDUSTRIAL-TRUCK OPERATOR (any industry) and
STOCK CLERK (clerical), to coordinate movement of parts from
production departments or storage areas to assembly line. Keeps
records, such as personnel, nonproduction time of lines due to
stock difficulties, goods returned to production department or
salvage department because of defects, and amount and location of
goods in storage. Discusses stock supply or removal requirements
with line or department supervisor. Performs other duties as
described under SUPERVISOR (clerical) Master Title.
GOE: 05.09.02 STRENGTH: L GED: R4 M2 L3 SVP: 6 DLU: 77
222.137-046 TOOL-CRIB SUPERVISOR (clerical)
Supervises and coordinates activities
of TOOL-CRIB ATTENDANTS (clerical) engaged in receiving, storing,
and issuing tools and equipment to other workers in industrial
establishment and keeping records of same, applying knowledge of
types of tools and procedures of tool storage and recordkeeping.
Performs other duties as described under SUPERVISOR (clerical)
Master Title. May be specified by employer according to
experience in particular type of plant or with specific type of
tools or equipment.
GOE: 05.09.01 STRENGTH: L GED: R4 M3 L3 SVP: 6 DLU: 77
Supervises and coordinates activities
of workers engaged in receiving, processing, routing, and
shipping money and other valuables in armored car firm: Prepares
route and work schedules. Oversees loading, unloading, and moving
of money and other valuables to and from vault. Issues work and
route sheets to workers and collects delivery and pickup receipts
from guards. Supervises workers preparing payroll envelopes for
customers. Observes workers to ensure that security regulations
are followed. Performs other duties as described under SUPERVISOR
(clerical) Master Title.
GOE: 07.01.04 STRENGTH: L GED: R4 M3 L3 SVP: 5 DLU: 77
Expedites movement of metal stock and
supplies used in producing nonferrous metal sheets, bars, tubing,
and alloys: Inspects incoming material to ascertain condition,
and attaches identification tag to containers or uncrated items.
Directs workers weighing or counting metal or supplies, and
records amounts received. Directs workers in unloading and
storing metal stock and supplies in designated storage areas.
Keeps records of materials stored in specific areas. May obtain
samples of incoming material and deliver to laboratory for
analysis.
GOE: 05.09.01 STRENGTH: L GED: R4 M3 L3 SVP: 6 DLU: 77
Compiles records of amount, kind, and
condition of cargo loaded on or unloaded from ship: Verifies
amount of cargo against lists compiled from bills of lading or
shipping manifests. Measures and records dimensions of cargo and
computes cubic feet required for stowage aboard ship. Records
condition of damaged cargo unloaded from ship. May prepare
stowage plan showing location of cargo stowed aboard ship or rail
car.
GOE: 05.09.03 STRENGTH: L GED: R3 M2 L3 SVP: 4 DLU: 78
222.367-014 CUT-FILE CLERK (print. & pub.)
Stores, files, and issues advertising
and layout cuts, mats, and electrotypes used in newspaper
printing: Tags or marks cuts, mats, or plates with identifying
information and places them in filing cabinets or cases. Prepares
card index for each item filed. Removes requested items from file
and records date of removal on file card. Washes plates to remove
dirt, ink, and oxides. Applies gum solution to plate surface to
protect plate during storage. May discard obsolete materials and
records according to established schedule or instructions.
GOE: 05.09.01 STRENGTH: L GED: R3 M1 L2 SVP: 4 DLU: 77
222.367-018 EXPEDITER (clerical)
Contacts vendors and shippers to
ensure that merchandise, supplies, and equipment are forwarded on
specified shipping date: Contacts vendor by mail, phone, or visit
to verify shipment of goods on specified date. Communicates with
transportation company to preclude delays in transit. May arrange
for distribution of materials upon arrival. May contact vendors
to requisition materials. May inspect products for quality and
quantity to ensure adherence to specifications.
GOE: 07.05.01 STRENGTH: S GED: R3 M3 L3 SVP: 6 DLU: 81
Receives express consignments
(parcels) from customers, computes charges, routes consignment
according to destination, and releases consignments to consignee:
Weighs parcels received from customer and refers to rate chart to
compute charges. Writes receipts and bill of charges, accepts
payment, or routes parcel c.o.d. Sorts parcels and places them in
bins or sacks according to destination. Releases parcels to
consignee upon presentation of written notice or other
identification. Answers inquiries regarding shipping policies.
May be designated according to type of transportation used as
Motor-Express Clerk (motor trans.); Rail-Express Clerk (r.r.
trans.).
GOE: 07.03.01 STRENGTH: M GED: R3 M3 L3 SVP: 4 DLU: 77
222.367-026 FILM-OR-TAPE LIBRARIAN (clerical)
Classifies, catalogs, and maintains
library of motion picture films, photographic slides, and video
and audio tapes: Classifies and catalogs items according to
contents and purpose and prepares index cards for file reference.
Maintains records of items received, stored, issued, and
returned. Stores items and records according to classification
and catalog number. Delivers and retrieves items to and from
departments by hand or push cart. May prepare, store, and
retrieve classification and catalog information, lecture notes,
or other documents related to documents stored, using computer.
May be designated according to items stored as Audio-Tape
Librarian (clerical); Film Librarian (motion picture).
GOE: 11.02.04 STRENGTH: L GED: R3 M2 L3 SVP: 5 DLU: 89
Allocates space on auction warehouse
floor and gives directions to workers placing tobacco in
warehouse: Ascertains quality of tobacco offered for sale and
assigns floor space according to number of baskets. Shows
customers space reserved for their tobacco. Directs workers
placing tobacco in assigned spaces, and in keeping tobacco in
rows. May assist workers in placing tobacco on warehouse floor.
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
222.367-034 LOST-AND-FOUND CLERK (clerical)
Receives and returns to owner articles
lost in stores, public conveyances, or buildings, and keeps
records of articles lost, found, and claimed: Inspects articles
and telephones or sends letters to owners when identification is
known. Tags and places articles in drawers, shelves, racks, or
safe, according to type of article and where it was found.
Discusses lost articles by telephone or in person, and returns
articles to owners upon positive identification.
GOE: 07.07.03 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
Stores and issues explosive materials,
such as blasting powder, ammonium nitrate, dynamite, fireworks,
and munitions, in magazine of explosives or munitions factory,
mine, arsenal, or construction project: Records nature and
quantity of materials received, shipped, or issued to workers.
Enforces observance of safety regulations by persons entering
magazine. May direct workers engaged in moving and loading
explosives into trucks or boxcars. May thaw frozen explosives.
May fill bags, using loading machine. May mix fuel oil with
powder to increase combustibility. May assemble fuses and
detonators. May insert detonators into sticks of explosives and
attach fuse or electric wire to prepare primer charges. May pack
and unpack explosives, fireworks, and munitions.
GOE: 05.09.02 STRENGTH: M GED: R3 M2 L2 SVP: 5 DLU: 77
222.367-042 PARTS CLERK (clerical) alternate titles: shop
clerk; spare-parts clerk
Receives, stores, and issues spare and
replacement parts, equipment, and expendable items used in repair
or maintenance shop. Takes inventory of parts and equipment and
maintains inventory records. May drive truck to pick up incoming
stock or to pick up and deliver parts to units in other buildings
or locations. May sell auto parts to customers. May be designated
according to type of parts issued as Parts Clerk, Automobile
Repair (clerical); Parts Clerk, Plant Maintenance (clerical).
GOE: 05.09.01 STRENGTH: H GED: R3 M3 L3 SVP: 3 DLU: 80
222.367-046 PETROLEUM INSPECTOR (business ser.)
Inspects consignments of crude or
refined petroleum to certify that consignments conform to
contract specifications: Lowers container into tank and withdraws
samples from top, middle, and bottom of tank. Pours samples into
bottles and routes samples to laboratory for analysis. Examines
petroleum during transfer into receiving tank for discoloration
or water. Sounds shore tank with steel tape and consults
calibration tables to determine quantity of consignment. Writes
report of findings. May conduct laboratory analyses. May
calibrate tanks, meters, and tank cars [TANK CALIBRATOR (business
ser.)].
GOE: 05.07.05 STRENGTH: L GED: R3 M2 L2 SVP: 5 DLU: 77
Selects lens blanks and frames for
production of eyeglasses, according to prescription
specifications, and keeps stock inventory at specified level:
Reads prescription to determine specifications, such as lens
power and base curve and frame style and color. Selects lens
blanks and frames from stock and routes them with prescription to
production section. Requisitions lens blanks and eyeglass frames
and communicates by letter and telephone with suppliers to keep
stock at specified level. May work with only lenses or frames and
be designated Prescription Clerk, Frames (optical goods);
Prescription Clerk, Lenses (optical goods).
GOE: 05.09.02 STRENGTH: L GED: R3 M2 L2 SVP: 5 DLU: 77
Receives, stores, records, and issues
money, valuables, and other articles seized as evidence, removed
from prisoner, or recovered, lost, or stolen property: Prepares
record of articles and valuables received, including description
of article, name of owner (if known), name of police officer from
whom received, and reason for retention. Issues property being
retained as evidence to officer at time of trial upon receipt of
authorization. Telephones owners or mails letters to notify
owners to claim property, and releases lost or stolen property to
owners upon proof of ownership. Returns property to released
prisoners. Prepares list of articles required by law to be
destroyed and destroys narcotics and drugs (upon authorization)
in presence of official witnesses. Sends alcoholic beverages to
state liquor commission. Lists and sends unclaimed or confiscated
money to auditor's office. Sends unclaimed and illegal weapons
for official destruction. Prepares inventory of unclaimed
articles for possible sale at auction or donation to charitable
organization.
GOE: 07.05.03 STRENGTH: L GED: R3 M2 L3 SVP: 5 DLU: 77
Receives, stores, and issues
handtools, machine tools, dies, materials, and equipment in
industrial establishment: Issues tools and equipment to workers
and maintains records of tools and equipment issued and returned,
manually or using computer. Locates lost or misplaced tools and
equipment. Prepares periodic inventory or maintains perpetual
inventory of tools and equipment, manually or using computer.
Receives, unpacks, and stores incoming tools and equipment, and
requisitions stock to replenish inventory. Inspects and measures
tools and equipment for defects and wear, visually or using
micrometer, and reports damage or wear to supervisors. Repairs,
services, and lubricates tools and equipment, using handtools,
spray gun, or pressurized spray can. May deliver tools or
equipment to workers, manually or using handtruck. May mark and
identify tools and equipment, using identification tag, stamp, or
electric marking tool. May be designated according to item stored
as Die-Storage Clerk (clerical).
GOE: 05.09.01 STRENGTH: M GED: R3 M2 L2 SVP: 5 DLU: 88
222.367-066 TRUCKLOAD CHECKER (construction)
Examines and records materials
transported by truck to or from site of excavation: Examines load
delivered to verify quantity and type of material. Writes ticket
showing quantity and type of material, truck number, job
location, and time. Reports on amount of materials transported.
May signal driver in aligning and spacing loads according to
specifications. May hammer stakes in ground to indicate place for
unloading of materials.
GOE: 05.09.03 STRENGTH: L GED: R3 M2 L3 SVP: 3 DLU: 77
222.367-070 EXPEDITER, SERVICE ORDER (furniture)
Reviews and verifies information on
bills of lading to expedite orders and to ensure that customer
furniture orders are shipped in accordance with production and
shipping schedules: Reads bills of lading to determine items
being shipped, destination, priority of order, and shipping date.
Confers with department personnel to ascertain items available
for shipment and production shortages. Notifies shipping
personnel and department supervisors of items listed on shipping
orders as available, but not located, in attempt to expedite
processing of items required for immediate shipment. Maintains
bills of lading files.
GOE: 07.05.01 STRENGTH: L GED: R3 M3 L3 SVP: 3 DLU: 86
Inspects purchased parts, assemblies,
accessories, and materials for conformance to specifications,
using precision measuring instruments and devices: Examines items
for defects in materials, work, and damage occurring in transit.
Compares quantity and part number of items received with
procurement data and other specifications to ensure completeness
and accuracy of order. Inspects and measures items for
dimensional accuracy, fit, alignment, and functional operation,
according to blueprints, parts manuals, company or military
standards, and other specifications, using precision measuring
instruments and devices. Approves or rejects items, and records
inspection and disposition information. May test hardness of
metals, using testing equipment. May examine x rays of welded
parts to determine that welds conform to established standards.
May inspect outgoing and production line parts and materials. May
prepare inspection procedure outlines for reference use in
subsequent inspections, using data obtained from blueprints,
customer specifications, and catalogs.
GOE: 06.03.01 STRENGTH: M GED: R3 M2 L3 SVP: 5 DLU: 88
Examines completed aircraft to ensure
that spare parts, accessories, or subassemblies, itemized on
packing and loading sheet, are aboard craft before delivery to
customer: Examines blueprints showing location of parts in
aircraft, verifies that part is aboard, and records part serial
numbers on packing sheet. Reports shortages of parts and
subassemblies, as indicated by packing and loading sheet, to
designated department. Reads various work orders and operational
records and enters such data as contract number, test flight
time, maintenance and repair orders, and engine run-up time
(engine test time) of aircraft in logbooks that accompany
completed aircraft. May obtain spare parts from storeroom and
forward them for packing and crating. May load crated or loose
parts into aircraft.
GOE: 05.09.03 STRENGTH: L GED: R3 M3 L3 SVP: 5 DLU: 87
222.387-014 CAR CHECKER (r.r. trans.)
Verifies identity of freight cars
entering classification yard to ensure that trains are complete
upon arrival: Records information, such as car number, type of
car, car owner, and date and time of arrival. Compares
information with manifest and prepares report showing
discrepancies. Examines door seals on cars to determine that
seals have not been tampered with or broken. Marks code number or
symbol on cars to indicate disposition of cars by switching crew.
May record date, mileage, and number of cars switched by
switching crew and be known as Switching Clerk (r.r. trans.).
GOE: 05.09.03 STRENGTH: L GED: R3 M2 L3 SVP: 2 DLU: 77
222.387-018 FUEL-OIL CLERK (clerical)
Maintains records and prepares reports
regarding quantity and value of fuel oil purchased, received,
stored, and used in steam-electric generating plants: Witnesses
receipt of fuel oil by company tank-farm operating personnel to
verify oil-gaging reports. Examines supplier documents and
generating plant records to obtain fuel oil use and loss data.
Verifies computation of gross and net barrels of oil received,
using standard conversion tables and simple arithmetic. Computes
quantity of fuel oil burned, Btu's per barrel, and quantity in
storage from operating records and laboratory reports. Posts
computations and other related data to fuel-oil ledgers and
records and compares data with contract specifications and
delivery documents to detect errors and verify accuracy of
entries. Telephones representatives of fuel-oil suppliers,
railroads, and company traffic department to verify delivery
dates and quantities, to determine cause of variations in loading
and unloading temperatures and to correct discrepancies in
delivery documents or errors in invoices. Notifies supervisory
personnel when discrepancies and errors cannot be resolved.
Prepares receipts for oil received. Prepares reports of quantity
and value of oil purchased, received, lost in delivery, burned,
and in storage tanks.
GOE: 07.02.03 STRENGTH: S GED: R3 M3 L2 SVP: 7 DLU: 77
Receives and examines small arms and
keeps records of arms returned by customers for repair: Receives,
unpacks, and examines weapons for live ammunition or mutilated
serial numbers. Prepares repair order from customer's request and
routes with gun to repair department or sends weapon to GUN
EXAMINER (ordnance) and types work order based on report.
Verifies repairs made to gun and delivers with invoices to
shipping department. Files copies of invoices, cost estimates,
and other correspondence concerning receipt, repair, and return
of weapon to customer in order to keep record of transaction. May
keep inventory of spare parts.
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
222.387-026 INVENTORY CLERK (clerical)
Compiles and maintains records of
quantity, type, and value of material, equipment, merchandise, or
supplies stocked in establishment: Counts material, equipment,
merchandise, or supplies in stock and posts totals to inventory
records, manually or using computer. Compares inventories to
office records or computes figures from records, such as sales
orders, production records, or purchase invoices to obtain
current inventory. Verifies clerical computations against
physical count of stock and adjusts errors in computation or
count, or investigates and reports reasons for discrepancies.
Compiles information on receipt or disbursement of material,
equipment, merchandise, or supplies, and computes inventory
balance, price, and cost. Prepares reports, such as inventory
balance, price lists, and shortages. Prepares list of depleted
items and recommends survey of defective or unusable items. May
operate office machines, such as typewriter or calculator. May
stock and issue materials or merchandise. May be designated
according to item inventoried as Property-And-Equipment Clerk
(petrol. & gas); or type of inventory as Inventory Clerk,
Physical (clerical).
GOE: 05.09.01 STRENGTH: M GED: R3 M3 L3 SVP: 4 DLU: 88
Stores, inventories, and issues or
distributes bed and table linen and uniforms in establishments,
such as hotels, hospitals, and clinics: Collects or receives and
segregates, counts, and records number of items of soiled linen
and uniforms for repair or laundry, and places items in
containers. Examines laundered items to ensure cleanliness and
serviceability. Stamps items with identifying marks. Stores
laundered items on shelves, after verifying numbers and types of
items. Counts and assembles laundered items on cart or linen
truck, records amounts of linens and uniforms to fill
requisitions, and transports carts to floors. Conducts monthly
and yearly inventories to identify items for replacement. Keeps
linen room in clean and orderly condition. May mend torn articles
with needle and thread or sewing machine or send articles to
SEWER, LINEN ROOM (hotel & rest.) 787.682-030.
GOE: 05.09.01 STRENGTH: M GED: R3 M2 L2 SVP: 2 DLU: 86
222.387-034 MATERIAL CLERK (clerical) alternate titles:
stock-record clerk
Compiles and maintains records of
quantity, cost, and type of material received, stocked, and
issued, and prepares material requisitions: Compares information
on requisitions, invoices, and shipping notices to material
received or issued to verify accuracy of order. Compiles and
maintains inventory of material received, stocked, and issued
[INVENTORY CLERK (clerical) 222.387-026]. Prepares requests for
procurement of material. May inspect, accept, or reject material
received. May mark identifying information on material. May be
designated according to location of goods as Warehouse-Record
Clerk (clerical).
GOE: 05.09.03 STRENGTH: L GED: R3 M3 L3 SVP: 5 DLU: 80
222.387-038 PARCEL POST CLERK (clerical) alternate titles:
parcel post packer; parcel post weigher
Wraps, inspects, weighs, and affixes
postage to parcel post packages, and records c.o.d. and insurance
information: Wraps packages or inspects wrapping for conformance
to company standards and postal regulations. Weighs packages and
determines postage, using scale and parcel post zone book, and
affixes postage stamps to packages. Records information, such as
value, charges, and destination of insured and c.o.d. packages.
Copies and attaches c.o.d. card to packages to indicate amount to
be collected. Addresses packages or compares addresses with
records to verify accuracy. May compute cost of merchandise,
shipping fees, and other charges, and bill customer. May sort
parcels for shipment, according to destination or other
classification, and place parcels in mail bags or bins and be
designated Mail-Order Sorter (retail trade). May process incoming
and outgoing mail [MAIL CLERK (clerical) 209.687-026]. May fill
orders from stock and be designated Parcel-Post Order-Clerk
(clerical).
GOE: 07.05.04 STRENGTH: H GED: R3 M2 L3 SVP: 3 DLU: 81
222.387-042 PROPERTY CUSTODIAN (motion picture)
Receives, stores, and issues
properties in motion picture studio prop room: Examines incoming
property for breaks and flaws and notifies supervisor of damage.
Attaches identification tags or labels to property according to
type of object. Keeps records of incoming and outgoing props,
props in inventory, and rented props. May work in makeup
department of motion picture or television film studio and be
known as Stock Clerk, Makeup (motion picture).
GOE: 05.09.01 STRENGTH: L GED: R3 M3 L2 SVP: 5 DLU: 77
Appraises and classifies telephone
equipment returned by telephone companies to determine
disposition and price: Examines returned supplies and apparatus
to identify and classify returns according to price lists and
catalogs. Determines adaptability for current use. Records
classification, price, and disposition.
GOE: 06.03.01 STRENGTH: L GED: R3 M3 L2 SVP: 5 DLU: 77
222.387-050 SHIPPING AND RECEIVING CLERK (clerical)
Verifies and keeps records on incoming
and outgoing shipments and prepares items for shipment: Compares
identifying information and counts, weighs, or measures items of
incoming and outgoing shipments to verify information against
bills of lading, invoices, orders, or other records. Determines
method of shipment, utilizing knowledge of shipping procedures,
routes, and rates. Affixes shipping labels on packed cartons or
stencils identifying shipping information on cartons, using
stenciling equipment. Assembles wooden or cardboard containers or
selects preassembled containers. Inserts items into containers,
using spacers, fillers, and protective padding. Nails covers on
wooden crates and binds containers with metal tape, using
strapping machine. Stamps, stencils, or glues identifying
information and shipping instructions onto crates or containers.
Posts weights and shipping charges, and affixes postage. Unpacks
and examines incoming shipments, rejects damaged items, records
shortages, and corresponds with shipper to rectify damages and
shortages. Routes items to departments. Examines outgoing
shipments to ensure shipments meet specifications. Maintains
inventory of shipping materials and supplies. May operate
tier-lift truck or use handtruck to move, convey, or hoist
shipments from shipping-and-receiving platform to storage or work
area. May direct others in preparing outgoing and receiving
incoming shipments. May perform only shipping or receiving
activities and be known as Shipping Clerk (clerical) or Receiving
Clerk (clerical). May be designated according to specialty as
Freight Clerk (clerical); Reshipping Clerk (clerical). May
receive damaged or defective goods returned to establishment and
be designated Returned-Goods Receiving Clerk (clerical). May
receive unsold products returned by DRIVER, SALES ROUTE (retail
trade; wholesale tr.) 292.353-010 and be designated Route
Returner (clerical).
GOE: 05.09.01 STRENGTH: M GED: R3 M3 L2 SVP: 5 DLU: 88
Sorts used merchandise received from
donors and appraises, prices, wraps, packs, and allocates
merchandise for resale in retail outlets of nonprofit
organization and maintains related records. Discards unsalable
items or sets them aside for salvage or repair. May make minor
repairs on damaged merchandise. May be designated according to
merchandise sorted as Book Sorter (nonprofit org.); Clothing
Sorter (nonprofit org.); Jewelry Sorter (nonprofit org.); Wares
Sorter (nonprofit org.).
GOE: 05.09.03 STRENGTH: L GED: R3 M2 L2 SVP: 5 DLU: 77
Receives, stores, and issues
equipment, material, supplies, merchandise, foodstuffs, or tools,
and compiles stock records in stockroom, warehouse, or storage
yard: Counts, sorts, or weighs incoming articles to verify
receipt of items on requisition or invoices. Examines stock to
verify conformance to specifications. Stores articles in bins, on
floor, or on shelves, according to identifying information, such
as style, size, or type of material. Fills orders or issues
supplies from stock. Prepares periodic, special, or perpetual
inventory of stock. Requisitions articles to fill incoming
orders. Compiles reports on use of stock handling equipment,
adjustments of inventory counts and stock records, spoilage of or
damage to stock, location changes, and refusal of shipments. May
mark identifying codes, figures, or letters on articles, using
labeling equipment. May distribute stock among production
workers, keeping records of material issued. May make adjustments
or repairs to articles carried in stock. May determine methods of
storage, identification, and stock location, considering
temperature, humidity, height and weight limits, turnover, floor
loading capacities, and required space. May cut stock to size to
fill order. May move or transport material or supplies to other
departments, using hand or industrial truck. May maintain
inventory and other stock records, using computer terminal. May
be designated according to material, equipment, or product stored
as Camera-Storeroom Clerk (motion picture); Oil-House Attendant
(clerical); Wire Stockkeeper (steel & rel.); or work location as
Wine-Cellar Stock Clerk (hotel & rest.); or stage in manufacture
of material or goods as Finished-Goods Stock Clerk (clerical); or
container in which goods are stored as Drum-Stock Clerk
(clerical). May receive and store incoming shipments of yarn,
thread, or jute stock and verify color standards of shipment and
be known as Color Standards Clerk (clerical). May be designated:
Custodian, Blood Bank (medical ser.); Food-Storeroom Clerk (hotel
& rest.); Hogshead-Stock Clerk (tobacco); Material Stockkeeper,
Yard (petrol. & gas); Mold Picker (rubber goods); Paint Stocker
(aircraft mfg.); Pattern-Room Attendant (foundry); Printing-Plate
Clerk (print. & pub.); Sack Keeper (clerical); Template-Storage
Clerk (clerical); Refrigerator-Room Clerk (clerical). May
receive, store, and sort unserviceable equipment and supplies for
sale, disposal, or reclamation and be known as Salvage Clerk
(clerical).
GOE: 05.09.01 STRENGTH: H GED: R3 M3 L2 SVP: 4 DLU: 88
Receives, stores, and issues supplies
and equipment and compiles records of supply transactions aboard
ship: Verifies that supplies received are listed on requisitions
and invoices. Stores supplies and equipment in storerooms. Issues
supplies. Inventories supplies and equipment at end of each
voyage. Compiles report of expenditures. May be designated
according to department worked in as Storekeeper, Deck (water
trans.); Storekeeper, Engineering (water trans.); Storekeeper,
Steward (water trans.).
GOE: 05.09.01 STRENGTH: L GED: R3 M3 L2 SVP: 5 DLU: 77
222.387-066 SAMPLE CLERK (plastic prod.)
Receives and fills requisitions for
samples of fabricated plastic products and inspects samples for
conformance to company standards: Collects sample products from
production lines and inspects samples for conformance to company
standards, using specification sheets, gauges, and color standard
chart. Stores selected samples in sample room, pending requests
for samples from sales representatives and customers. Wraps and
packs samples, upon request, for shipment. Maintains records of
requests received and filled. Maintains perpetual inventory of
samples and replenishes sample stock to maintain required levels.
GOE: 05.09.01 STRENGTH: L GED: R3 M3 L3 SVP: 5 DLU: 86
Weighs and records weight of filled
containers, cargo of loaded vehicles, or rolls of materials, such
as cotton, sugarcane, paper, cloth, plastic, and tobacco, to keep
receiving and shipping records: Reads scale dial to ascertain
weight and records weight on ticket, product, or material; or
subtracts tare from gross weight to obtain net weight of product
or material; or inserts ticket into automatic scale recorder that
prints weight on ticket. May convey objects to scale, using
handtruck, and lift objects onto scale. May record information on
weight ticket, such as grade and yardage. May be designated
according to item weighed as Cloth Weigher (knitting); Garment
Weigher (knitting); Roll Weigher (paper & pulp; paper goods;
plastics-synth.); Tobacco Weigher (clerical). May signal YARD
ENGINEER (r.r. trans.) 910.363-018 to move cars on and off scale
and be designated Scaler (r.r. trans.). May weigh only incoming
or outgoing materials or products and be designated Receiving
Weigher (clerical); Shipping Weigher (clerical).
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 2 DLU: 80
Tends pump that pumps incoming milk
from tank trucks to storage tank, and computes and records volume
of milk received: Weighs loaded truck on platform scale and
records weight on record sheet. Dips and pours sample of milk
from vent hole of truck into bottle for laboratory analysis.
Tastes and takes temperature of milk, and records taste data and
temperature reading. Connects plastic hose between sanitary
valves of truck and storage tank, starts pump, and turns valves
to transfer milk to tank. Stops pump when transfer is completed,
reads milk-flow meter, and records volume pumped on record sheet.
Disconnects plastic hose from truck tank and connects nozzle of
tank-cleaning system to vent hole of tank. Starts equipment that
automatically rinses, washes, and sanitizes interior of tank.
Removes nozzle and seals vent hole. Washes exterior of truck and
pumping equipment, using brushes, detergent solution, and water
hose. Weighs empty truck and records weight. Computes difference
between loaded and unloaded weights of truck to verify accuracy
of meter.
GOE: 05.09.01 STRENGTH: M GED: R3 M2 L2 SVP: 3 DLU: 77
Loads racks with bakery products to
prepare orders for shipping, according to products available and
following order slips: Adjusts amount of products going to routes
according to supply and route-return records of DRIVER, SALES
ROUTE (retail trade; wholesale tr.) 292.353-010. Loads products
onto tiered racks and pushes racks to loading area. Records
adjustments on route slips.
GOE: 05.09.01 STRENGTH: H GED: R2 M2 L2 SVP: 2 DLU: 78
222.487-014 ORDER FILLER (retail trade; wholesale tr.)
Fills customers' mail and telephone
orders and marks price of merchandise on order form: Reads order
to ascertain catalog number, size, color, and quantity of
merchandise. Obtains merchandise from bins or shelves. Computes
price of each group of items. Places merchandise on conveyor
leading to wrapping area.
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
Records data pertaining to receiving,
storing, and shipping of grain at grain elevators: Examines bin
slips or track list to determine type, destination, and estimated
weight of railroad car. Signals workers to dump or load cars,
using bell, light, or telephone. Pulls lever to open slide gate
on storage hopper to dump grain into scale hopper. Weighs grain
and inserts ticket into automatic recorder on scale that stamps
weight on ticket. Notifies government inspector to examine beam
scale balance and stamped ticket. Records weight, description,
and destination of grain shipped and received. Keeps charts
indicating location and contents of storage tanks. Assigns
workers to jobs according to work schedules, and reviews
timecards. Grades and weighs grain samples, using hand graders
and scales, and records results. Reads thermometers on control
panel to ascertain grain temperatures at various levels in
storage tank. May start conveyors, select flow pipes, set
trippers, and select storage tanks to convey grain into storage
or to loading department.
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 4 DLU: 77
Determines location for merchandise on
dock preparatory to being stowed on ship or transported to
receivers: Inspects freight to determine amount of dock space
freight will occupy. Directs movement and disposition of freight
on dock. Marks destination of outgoing freight in large letters
on dock, using chalk. Records deliveries in record book.
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 4 DLU: 77
222.567-018 SLOT-TAG INSERTER (clerical)
Inserts address tags into slots
(holders) of mailsacks used for bulk mailing of subscription
magazines and catalogs: Receives and deposits, in mailsacks,
stacked or tied bundles of magazines addressed to same city or
state. Selects printed destination tag from labeled compartment
of wall rack, and inserts tag into metal holder attached to mail
bag. Marks tag indicating to postal employees whether magazines
in mailsack are all addressed to one city or to various cities
within same state. Notifies co-worker to tie, lock, and remove
filled sacks. Handwrites mail slot-tags when printed tags are not
supplied for specified destination area, referring to list of
postal terminals.
GOE: 07.07.02 STRENGTH: L GED: R2 M2 L2 SVP: 2 DLU: 77
222.585-010 MILK RECEIVER (dairy products) alternate titles:
can intake worker
Dumps, weighs, and records weight of
incoming milk received in milk cans by dairy, and tends washing
machine that sterilizes empty cans: Presses switch to activate
conveyor of can washing machine and turns valves to admit steam
and water to machine. Presses switch to activate conveyor that
moves individual producer's milk cans from unloading dock to
dumping station. Removes cover from each can, smells milk to
detect sourness, and tilts can to dump milk into weigh tank.
Places emptied cans and covers on conveyor of washing machine.
Reads scale and records total weight of milk in producer's
shipment and identification number of producer on record sheet.
Dips and pours sample of producer's milk from weigh tank into
bottle for laboratory analysis. Pulls lever to open valve and
empty weigh tank. Cleans and lubricates washing machine and
conveyors.
GOE: 05.09.01 STRENGTH: H GED: R3 M2 L2 SVP: 3 DLU: 77
Prepares braille and talking books for
mailing to blind library patrons and receives books returned by
patrons: Stamps issue date on book card to maintain record of
location of borrowed books. Stamps due date on issue card and
inserts card and return mailing label in book pocket. Places
books in mailing container and affixes address label to
container, securing container with straps for mailing. Receives
and examines returned books for damage, such as torn paper and
scratched record surfaces. Stamps return date on book card.
Shelves returned books alphabetically by author's name or by
title.
GOE: 07.05.04 STRENGTH: L GED: R3 M2 L3 SVP: 3 DLU: 77
Assembles and routes various types of
printed material: Assembles specified number of forms, manuals,
or circulars for each addressee as indicated by distribution
tables or instructions. Wraps, ties, or places material in
envelopes, boxes, or other containers. Stamps, types, or writes
addresses on packaged materials. Forwards packages by mail,
messenger, or through message center. Keeps records of materials
sent. May requisition and store materials to maintain stock
[STOCK CLERK (clerical)].
GOE: 07.07.02 STRENGTH: L GED: R3 M2 L3 SVP: 3 DLU: 77
Verifies quantity and quality of
foodstuffs issued to kitchen from storeroom. Weighs and measures
foodstuffs to verify quantity received. Oversees distribution of
all foodstuffs. Prepares inventory of foodstuffs on hand in
kitchen.
GOE: 05.09.03 STRENGTH: M GED: R3 M2 L2 SVP: 4 DLU: 77
222.587-026 LABORATORY CLERK (clerical)
Keeps records of chemicals, apparatus,
and samples, such as coal, ash, and oil, received for testing in
control laboratory. Weighs and prepares for shipment chemical
supplies furnished by laboratory. Cleans glassware and other
laboratory apparatus, and salvages sample bottles or containers
for reuse. Returns unused chemicals to designated cabinets and
cleans work area, using mop.
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 3 DLU: 77
222.587-030 MAILER (print. & pub.)
Mails or dispatches newspapers,
periodicals, envelopes, cartons, or other bulk printed matter by
performing any combination of following duties: Wraps or bundles
printed matter by hand or using tying machine. Addresses bundle
or wrapped printed matter by hand or stamps, tags, or labels them
according to mailing lists and dispatching orders, using stencils
and stamping machine. Sorts bundles according to zip code and
places bundles to be mailed in specified mail bags. Stacks
bundles for shipment and loads and unloads bundles onto and from
trucks and conveyors. Files and corrects stencils. Counts and
records number of bundles and copies handled. May keep card
record distribution file of units mailed or dispatched to
subscribers and dealers.
GOE: 05.09.01 STRENGTH: L GED: R2 M2 L2 SVP: 3 DLU: 77
222.587-032 MAILER APPRENTICE (print. & pub.)
Performs duties as described under
APPRENTICE (any industry) Master Title.
GOE: 05.09.01 STRENGTH: L GED: R2 M2 L2 SVP: 3 DLU: 77
222.587-034 ROUTE-DELIVERY CLERK (clerical)
Prepares itemized delivery sheet for
items of merchandise to be delivered by truck drivers, grouping
and routing deliveries according to designated districts: Copies
information, such as name, address of consignee, type of
merchandise, number of pieces, and mailing designation, from
records onto delivery sheet. Locates and selects merchandise and
verifies against delivery sheet specifications. May arrange for
unloading of merchandise from freight cars, transport trucks, or
ships, into consignees' trucks. May keep records of and arrange
for storage of undelivered merchandise.
GOE: 07.05.04 STRENGTH: L GED: R2 M2 L2 SVP: 3 DLU: 77
Stamps, stencils, letters, or tags
packages, boxes, or lots of merchandise to indicate delivery
routes. Reads addresses on articles and determines route, using
standard charts.
GOE: 07.07.02 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
222.587-042 SAMPLER, WOOL (wholesale tr.)
Records wool lot numbers and forwards
samples to wool-buying house: Observes manner in which sample is
drilled from sacks to ensure representative sample. Records lot
number from which sample is taken. Packs and forwards samples to
wool-buying house.
GOE: 05.09.03 STRENGTH: L GED: R2 M2 L2 SVP: 3 DLU: 77
Counts novelty case parts to verify
amount specified on work ticket and stacks and bundles parts
prior to spraying. May burn off feather edges from bundled
leather parts, using gas torch.
GOE: 05.09.03 STRENGTH: M GED: R2 M2 L1 SVP: 2 DLU: 77
222.587-050 SWATCH CLERK (garment)
Collects cloth samples (swatches) from
cutting rooms and marks each lot to identify webs (bolts) of
cloth from which samples were cut. Files and keeps inventory of
swatch cards that are used to show prospective customers
available fabrics. Mails swatches to customers on request. Checks
swatch cards prepared by outside firm to ensure conformance to
original order.
GOE: 05.09.03 STRENGTH: L GED: R2 M2 L2 SVP: 2 DLU: 77
222.587-054 TRANSFORMER-STOCK CLERK (utilities)
Receives, stores, and issues
transformers used in electric power system: Moves new
transformers to storage space, using hoist. Drains oil from used
transformers. Starts motor-driven pump which forces used oil
through filtering machine and into storage tank. Selects type and
size of transformer to fill requisition. Fills oil container of
transformers to be issued with new or reclaimed oil. Hoists
transformers onto truck for delivery. Keeps stock records.
GOE: 05.09.01 STRENGTH: M GED: R3 M2 L2 SVP: 3 DLU: 77
222.587-058 VAULT WORKER (business ser.)
Keeps records of, sorts, and routes
sealed money bags received at and dispatched from vault of
armored car firm: Receives bags and signs routing slip to
acknowledge receipt. Sorts bags according to delivery routes.
Records data, such as origin, routing, and destination of bags.
Delivers bags to ARMORED-CAR GUARD (business ser.) for loading
onto truck and verifies that guard has signed routing slip.
Submits logs and routing slips to VAULT CASHIER (business ser.)
for review.
GOE: 07.05.04 STRENGTH: M GED: R3 M2 L2 SVP: 3 DLU: 77
222.684-010 MEAT CLERK (retail trade)
Receives, stores, and grinds meats in
retail establishment: Unloads fresh, cured, and boxed meats and
poultry from delivery truck and transports them to storage room
on conveyor and with handtruck. Counts and weighs incoming
articles and compares results against invoice. Examines meats in
storage and rotates meats to avoid aging. Cuts meat into small
pieces suitable for grinding, and grinds for use as hamburgers,
meat loaf, and sausage, using powered grinding machine. Cleans
grinder, meat containers, and storage room with water hose and
broom. May take meat orders from customers.
GOE: 05.09.01 STRENGTH: M GED: R2 M1 L1 SVP: 2 DLU: 77
222.687-010 CHECKER I (clerical)
Verifies quantities, quality,
condition, value, and type of articles purchased, sold, or
produced against records or reports. May sort data or items into
predetermined sequence or groups. May record items verified. May
be designated according to type of establishment as Warehouse
Checker (clerical).
GOE: 07.07.02 STRENGTH: L GED: R2 M2 L2 SVP: 2 DLU: 80
222.687-014 GARMENT SORTER (garment)
Sorts finished garments, such as
shirts, dresses, and pajamas, according to lot and size numbers
recorded on tags and labels attached to garments. May fold and
package garments in boxes and bags. May iron garments prior to
folding [PRESSER, HAND (any industry)]. May be designated
according to garment sorted as Shirt Sorter (garment).
GOE: 06.03.02 STRENGTH: L GED: R2 M2 L1 SVP: 2 DLU: 77
Counts, measures, or weighs articles
to verify contents of shipments against bills of lading,
invoices, or storage receipts. May examine articles for defects
and sort articles according to extent of defect. May attach
identification data onto article. May record factors causing
goods to be returned. May unload and unpack incoming shipments.
GOE: 05.09.03 STRENGTH: M GED: R3 M2 L2 SVP: 3 DLU: 80
Sorts bundles, boxes, or lots of
articles for delivery: Reads delivery or route numbers marked on
articles or delivery slips, or determines locations of addresses
indicated on delivery slips, using charts. Places or stacks
articles in bins designated according to route, driver, or type.
May be designated according to work station as Conveyor Belt
Package Sorter (retail trade). May sort sacks of mail and be
known as Mail Sorter (r.r. trans.).
GOE: 07.07.02 STRENGTH: L GED: R2 M2 L2 SVP: 2 DLU: 77
222.687-026 SAMPLE DISPLAY PREPARER (knitting)
Fills orders for sample hose for sales
personnel and customers: Selects hose, panty hose, surgical hose,
and socks according to specifications and examines hose for
defects. Pairs hose according to size, color, and length.
Attaches label designating size, color, and style to top of hose.
Folds and packs hose in boxes. Records name of customer or
seller, size, style, color, and quantity of hose, and shipping
date. May stamp identifying information on hose, using transfer
paper and stamping iron.
GOE: 05.09.01 STRENGTH: L GED: R3 M2 L2 SVP: 4 DLU: 81
Verifies quantity, quality, labeling,
and addressing of products and items of merchandise ready for
shipment at manufacturing or commercial establishment: Counts,
weighs, measures, or examines packaging and contents of items for
conformance to company specifications. Affixes postage on
packages, using postal meter. Compares items packed with
customer's order and other identifying data. May keep records on
number of baskets of tobacco sold and removed from auction
warehouse and be designated Tobacco-Checkout Clerk (wholesale
tr.). May oversee crew of workers engaged in loading and bracing
material in railroad cars or trucks.
GOE: 05.09.01 STRENGTH: L GED: R3 M3 L2 SVP: 4 DLU: 77
222.687-034 STUBBER (retail trade)
Removes sales-slip stubs from packages
at loading dock and sorts stubs, according to size of package or
type of merchandise, to keep record of store deliveries. Returns
illegibly addressed or mutilated packages for rewrapping or
readdressing. Totals number of stubs at end of day and prepares
report.
GOE: 05.09.03 STRENGTH: M GED: R2 M2 L2 SVP: 2 DLU: 77
222.687-038 TOOTH CLERK (protective dev.)
Selects false teeth used to make
dental plates: Selects teeth of color specified and according to
shape of jaw. Matches teeth with teeth of mold made by DENTIST
(medical ser.) 072.101-010 preparatory to assembly of dentures by
DENTAL-LABORATORY TECHNICIAN (protective dev.) 712.381-018.
GOE: 05.12.19 STRENGTH: S GED: R3 M2 L2 SVP: 4 DLU: 77
Inspects metal or plastic frames used
in manufacture of women's handbags: Removes frames from packing
case and verifies order with invoice and shipping order. Examines
frames for defects, such as scratches, discolorations, or missing
hinge pins. Opens and closes frames to test frame construction
and ease of fastening. Discards defective frames for repair or
return to manufacturer. Compiles inventory of acceptable and
unacceptable frames received.
GOE: 06.03.02 STRENGTH: L GED: R2 M2 L2 SVP: 2 DLU: 86
222.687-046 PROTECTIVE-CLOTHING ISSUER (chemical)
Sorts and issues protective clothing
and related supplies to workers: Receives delivery of items such
as coveralls, underwear, gloves, and towels from laundry, checks
items against list to verify completeness of delivery, and sorts
items by type and size. Opens workers' lockers, using master key,
and places clean items in locker. Removes, sorts, and counts
soiled items stored in hamper. Disposes of worn items. Maintains
inventory of clean laundry received and issued.
GOE: 07.07.02 STRENGTH: L GED: R2 M2 L2 SVP: 2 DLU: 86
229 PRODUCTION AND STOCK CLERKS AND RELATED OCCUPATIONS,
N.E.C.
This group includes occupations, not
elsewhere classified, concerned with maintaining production
records, expediting flow of work and materials, and receiving,
storing, shipping, issuing, requisitioning, and accounting for
materials and goods. Similar occupations, not elsewhere
classified, concerned primarily with loading and moving materials
and products are found in Group 929.
Supervises and coordinates activities
of workers engaged in receiving, storing, and distributing such
grain and feed mill supplies as bags, cartons, sacks, and twine,
and in cleaning, sorting, and repairing sacks. Schedules
distribution of sacks, bags, and other supplies to packing
machines according to packing orders. Performs duties as
described under SUPERVISOR (any industry) Master Title.
GOE: 05.09.01 STRENGTH: L GED: R4 M3 L2 SVP: 6 DLU: 77
229.137-014 YARD SUPERVISOR (construction)
Supervises and coordinates activities
of workers engaged in receiving, storing, issuing, and
maintaining machines, equipment, materials, and supplies in
construction storage building or yard: Dispatches materials and
equipment to construction sites. May requisition materials and
supplies. May operate crane to move items in yard. May repair
machines and equipment. May supervise workers engaged in
fabricating metal structural members and concrete forms and
products used on construction projects. Performs other duties as
described under SUPERVISOR (any industry) Master Title.
GOE: 05.09.02 STRENGTH: L GED: R4 M3 L4 SVP: 7 DLU: 77
229.267-010 PARTS CATALOGER (any industry) alternate titles:
engineering clerk; parts data writer; technical release
analyst
Reviews blueprints, change orders, and
other engineering data to prepare and maintain master parts
listings, catalogs, and other documentation used for material
requisitioning and disbursement, inventory control, production
planning, scheduling, and related manufacturing activities:
Examines engineering drawings, blueprints, orders, and other
documentation for conformance to established criteria regarding
materials, parts, and equipment specified, and initiates requests
for changes to ensure compliance with standards. Reviews
engineering data and compiles list of materials, parts, and
equipment required for manufacturing product. Prepares and
maintains manual or computerized record systems providing
detailed parts information, such as complete description,
quantities, operational characteristics, functions, and
specifications [PARTS LISTER (electron. comp.) 229.367-014].
Prepares and updates parts catalogs, manuals, and related
documentation. Releases parts data and documentation to
authorized departments and organizations. May determine material
requirements for fabricating parts, considering size, cutting,
and forming involved. May assist in determining adequate spare
parts inventory requirements for customers.
GOE: 05.03.02 STRENGTH: S GED: R4 M3 L4 SVP: 6 DLU: 88
229.367-010 FIELD RECORDER (utilities) alternate titles: field
clerk
Maintains records of equipment,
materials, and supplies used in construction, installation, and
maintenance of electric-power distribution lines and facilities:
Observes operations of field crew, and records data, such as
equipment installed or replaced, materials and supplies used, and
labor costs. Prepares sketches or enters on drawing type of
equipment installed and location of equipment in order that
circuit maps and blueprints can be corrected. Prepares and
attaches identification tags to equipment, such as transformers
and switches removed from service for repair or storage. Prepares
and nails metal tags on pole indicating circuit and station in
transmission or distribution line. Maintains inventory of
equipment in field truck and prepares requisitions for
replacement parts, materials, and supplies.
GOE: 05.09.02 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 77
229.367-014 PARTS LISTER (electron. comp.)
Compiles master lists of replaceable
parts in electronic equipment to ensure inventories and to
provide government and other customers with information on source
of parts: Reads master bill of materials to obtain complete list
of parts used in product. Identifies each item by part number,
manufacturer, and brief description. Contacts purchasing
department, engineering department, and vendor representatives
regarding procurement and availability of specially designed
components. May operate computer to access and compile master
lists.
GOE: 05.09.01 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 88
229.387-010 MATERIAL LISTER (construction)
Reviews blueprint and material
specifications to determine amount, size, kind, grade, and place
of delivery of materials for building construction projects. May
list suppliers and bid prices for each type of material used. May
prepare material schedules showing promised delivery data for
each type of material. May keep records of materials received and
used on project.
GOE: 05.03.02 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 77
229.387-014 TANK CALIBRATOR (business ser.)
Measures tanks of varying sizes and
shapes to determine incremental and total liquid capacities,
using one or both of following methods: (1) Extends tape to
encircle tanks at specified level to measure circumference.
Lowers tape to measure outside and inside heights at specified
places. Measures width, height, and thickness of projections,
such as flanges, boltheads, shell plate, butt-welded joint,
rivets, overflows, and floating roofs, using tapes, calipers, and
straightedge. Records measurements and calculates total and
incremental tank capacities to prepare gauging tables, following
formulas. (2) Measures tank, using liquid calibration methods.
Turns valves to admit measured quantities of liquid from
calibrated container into tank being calibrated. Lowers tape into
tank at specified places and records measurements. Repeats
process to obtain measurements at various levels. Takes
temperature, samples, and records type of calibration liquid,
using thermometer and sample container. Prepares gauging tables,
following formulas. May prepare sketches and drawings of tanks
and tank projections.
GOE: 05.09.03 STRENGTH: M GED: R4 M4 L3 SVP: 5 DLU: 77
229.587-010 GREIGE-GOODS MARKER (textile) alternate titles:
marker, hand
Assigns identifying numbers to cuts of
greige cloth received for finishing. Records numbers on cloth and
on lot sheet to ensure return of cloth to customer after
finishing. May record numbers on tag or ticket and attach to
cloth. May cut open bundles of cloth, using knife, and verify
that cloth meets specifications on customer order.
GOE: 05.09.03 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
229.587-014 QUALITY-CONTROL CLERK (pharmaceut.)
Stores samples of materials tested and
records test result data for product stability study program:
Files bottles of raw materials used in pharmaceutical
compounding, samples of purchased and plant-processed
intermediate products, lot control samples, and samples of
finished pharmaceutical batches. Stores samples of finished
products in cartons labeled with type of product (cream, liquid,
tablet) and records identifying data in alphabetical index
listing. Keeps tickler file for withdrawal of samples for
testing. Withdraws samples on dates indicated and takes them to
laboratory. Keeps file of product stability study control charts.
Records on charts test result data, such as appearance, color,
and melting point.
GOE: 07.05.03 STRENGTH: L GED: R3 M2 L3 SVP: 3 DLU: 77
Records or stamps information, such as
price, size, style, color, and inspection results on tags,
tickets, and labels, using rubber stamp or writing instrument.
Pastes, staples, sews, or otherwise fastens tickets, tags,
labels, or shipping documents to cloth or carpeting. May compute
number of rolls of cloth to be produced from each lot to
determine required number of tickets, tags, or labels. May trim
excess threads from selvage (finished edge) of cloth, using
scissors or shears. May keep records of production, returned
goods, and personnel transactions.
GOE: 05.09.03 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
Examines cloth samples mounted in
books or tagged to verify that samples are neatly mounted and are
identical in color, weave, and hand with swatch previously
approved by customer. Compares style number marked on sample with
that on customer's order and on standard swatch. May assemble
cards or books for shipment to sales department.
GOE: 05.09.03 STRENGTH: L GED: R3 M1 L2 SVP: 3 DLU: 77
23 INFORMATION AND MESSAGE DISTRIBUTION OCCUPATIONS
This division includes occupations
concerned with the distribution of information and messages by
direct personal or telephone contact, involving such activities
as delivering mail, relaying messages by telephone or telegraph
equipment, arranging travel accommodations, and directing
visitors at reception points.
230 HAND DELIVERY AND DISTRIBUTION OCCUPATIONS
This group includes occupations
concerned with the hand delivery or distribution of mail,
messages, packages, telephone directories, product samples, and
handbills to the public or to industrial or commercial
establishments, generally involving outside travel on foot or by
bicycle or motor vehicle. Occupations concerned with the delivery
of goods by truck involving collection of payment for goods
delivered or delivery of goods to a distribution site are
included in Groups 905 and 906, or in Group 292 if concerned with
the delivery and sale of products over an established route.
Occupations concerned with the delivery of messages and documents
or the distribution of office supplies within an establishment
are included in Group 239.
Supervises and coordinates activities
of crew of workers engaged in distributing sample merchandise,
handbills, or coupons: Issues advertising material to
ADVERTISING-MATERIAL DISTRIBUTORS (any industry) and instructs
them in methods of distribution. Assigns workers to specified
routes and tours area to ensure coverage of assigned territory.
Records information, such as area covered, material distributed,
and working hours. May hire crewmembers. Performs other duties as
described under SUPERVISOR (clerical) Master Title.
GOE: 07.07.02 STRENGTH: L GED: R4 M2 L4 SVP: 6 DLU: 77
230.137-014 SUPERVISOR, DELIVERY DEPARTMENT (tel. & tel.)
Supervises and coordinates activities
of workers engaged in telegram and package pickup and delivery
service of telegraph office: Trains and supervises TELEGRAM
MESSENGERS (tel. & tel.). Assigns pickup and delivery routes on
basis of knowledge of area served. May keep time and activity
records of department employees. May train and supervise
TELEGRAPH-SERVICE RATERS (tel. & tel.). Performs other duties as
described under SUPERVISOR (clerical) Master Title.
GOE: 07.07.02 STRENGTH: L GED: R4 M2 L3 SVP: 6 DLU: 77
230.137-018 SUPERVISOR, MAIL CARRIERS (government ser.)
Supervises and coordinates activities
of workers engaged in collecting, sorting, and delivering mail:
Receives, investigates, and initiates action on patron's
complaints. May analyze carrier routes and recommend changes of
route boundaries to regulate amount of mail being delivered.
Performs other duties as described under SUPERVISOR (clerical)
Master Title.
GOE: 07.05.04 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 77
230.363-010 RURAL MAIL CARRIER (government ser.)
Delivers mail along established route
outside town or city corporate limits: Sorts mail for delivery
according to location along route. Delivers mail over route by
motor vehicle. Picks up outgoing mail, sells stamps, and issues
money orders.
GOE: 07.05.04 STRENGTH: M GED: R3 M3 L2 SVP: 2 DLU: 86
230.367-010 MAIL CARRIER (government ser.) alternate titles:
city carrier; letter carrier
Sorts mail for delivery and delivers
mail on established route: Inserts mail into slots of mail rack
to sort for delivery. Delivers mail to residences and business
establishments along route. Completes delivery forms, collects
charges, and obtains signature on receipts for delivery of
specified types of mail. Enters changes of address in route book
and re-addresses mail to be forwarded. May drive vehicle over
established route. May deliver specialized types of mail and be
designated Parcel-Post Carrier (government ser.);
Special-Delivery Carrier (government ser.).
GOE: 07.05.04 STRENGTH: M GED: R3 M2 L3 SVP: 4 DLU: 86
230.647-010 SINGING MESSENGER (business ser.)
Performs song and dance routines to
deliver messages and entertain specified individuals for
customers of message delivery service: Practices song and dance
routines with experienced worker to become familiar with routines
offered by service. Receives customer instructions from
dispatcher, selects standard message supplied by service, or
records customer's personalized message on form, using typewriter
or pen. Applies theatrical makeup and dresses in costume, when
necessary, and travels to destination, using vehicle, maps, and
customer instructions. Locates recipient of message and performs
routine, basing time frame of routine on recipient's reaction.
May play musical instruments, such as kazoo or finger cymbals,
during routine. May present gift items at conclusion of
performance.
GOE: 07.07.02 STRENGTH: L GED: R3 M2 L3 SVP: 2 DLU: 86
Delivers messages, telegrams,
documents, packages, and other items to business establishments
and private homes, traveling on foot or by bicycle, motorcycle,
automobile, or public conveyance. May keep log of items received
and delivered. May obtain receipts or payment for articles
delivered. May service vehicle driven, such as checking fluid
levels and replenishing fuel. May be designated according to item
delivered, as Telegram Messenger (tel. & tel.).
GOE: 07.07.02 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 88
Delivers telephone directories to
residences and business establishments, on foot: Receives supply
of directories from TELEPHONE-DIRECTORY-DISTRIBUTOR DRIVER
(business ser.) or from other individual at central distribution
point or from vehicle parked in distribution area, places books
on handtruck or in sacks or other containers, and delivers books,
following verbal instructions or address list. May pick up
outdated directories for return for salvage purposes.
GOE: 07.07.02 STRENGTH: H GED: R1 M1 L1 SVP: 1 DLU: 77
230.687-010 ADVERTISING-MATERIAL DISTRIBUTOR (any industry)
alternate titles: distributor, advertising material
Distributes advertising material, such
as merchandise samples, handbills, and coupons, from house to
house, to business establishments, or to persons on street,
following oral instructions, street maps, or address lists. May
be designated according to type of advertising material
distributed as Handbill Distributor (any industry); Pamphlet
Distributor (any industry); Sample Distributor (any industry).
GOE: 07.07.02 STRENGTH: L GED: R1 M1 L1 SVP: 2 DLU: 77
235 TELEPHONE OPERATORS
This group includes occupations
concerned with operating telephone switchboards to relay incoming
and interoffice calls, make connections with outside lines for
outgoing calls, establish connections between subscribers, supply
information, and calculate long-distance charges.
Supervises and coordinates activities
of CENTRAL-OFFICE OPERATORS (tel. & tel.) engaged in operating
telephone switchboards: Conducts on-the-job training for
inexperienced operators. Assists operators in placing unusual
types of calls. May discuss service problems directly with
customers. Performs other duties as described under SUPERVISOR
(clerical) Master Title.
GOE: 07.04.06 STRENGTH: L GED: R4 M2 L3 SVP: 6 DLU: 77
Supervises and coordinates activities
of airport terminal personnel engaged in receiving and issuing
communications on telephone, internal radio, and public-address
system, and monitoring electronic equipment. Receives telephone
or radio requests for repair of electronic equipment, such as
elevator-monitoring devices, and relays requests to maintenance
department. Telephones key personnel in emergencies, such as bomb
threats. Records activities in logs. Performs other duties as
described under SUPERVISOR (clerical) Master Title.
GOE: 07.04.05 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 77
235.137-010 TELEPHONE OPERATOR, CHIEF (clerical)
Supervises and coordinates activities
of TELEPHONE OPERATORS (clerical) 235.662-022 in telephone or
telegraph office or in industrial establishment: Notifies
telephone company maintenance department of switchboard
operational difficulties reported by operators. Prepares work
schedules and assigns switchboard positions. Trains new employees
and keeps attendance records. Maintains record of incoming and
outgoing long-distance and tie line calls, noting duration and
time of calls. Keeps record of employees' personal calls and
forwards record to department head for collection. Compiles plant
phone directory, arranges for distribution to designated
personnel, and keeps record of directories distributed. Performs
other duties as described under SUPERVISOR (clerical) Master
Title. May relieve operators. May supervise operators of
telephone answering and message service and be designated
Supervisor, Telephone-Answering-Service (business ser.).
GOE: 07.04.06 STRENGTH: S GED: R4 M3 L4 SVP: 6 DLU: 78
235.222-010 PRIVATE-BRANCH-EXCHANGE SERVICE ADVISER (tel. &
tel.)
Conducts training classes in operation
of switchboard and teletype equipment: Explains mechanical
construction and operation of switchboards and demonstrates
procedures for receiving and completing incoming and interoffice
calls. Observes operators handling calls and recommends methods
to improve service. Analyzes traffic loads and conducts studies
to determine equipment needs. Keeps records of equipment in
subscribers' establishments.
GOE: 07.04.05 STRENGTH: L GED: R4 M2 L4 SVP: 6 DLU: 77
235.387-010 RADIO-MESSAGE ROUTER (tel. & tel.)
Classifies messages at central-office
exchange and routes messages for transmission: Places routing
information on message, such as method of transmission, route,
and operator's code. Places message in pneumatic tube or basket
for delivery to operator.
GOE: 07.05.04 STRENGTH: S GED: R3 M1 L3 SVP: 5 DLU: 77
Operates telephone switchboard to
establish or assist customers in establishing local or
long-distance telephone connections: Observes signal light on
switchboard, plugs cords into trunk-jack, and dials or presses
button to make connections. Inserts tickets in calculagraph
(time-stamping device) to record time of toll calls. Consults
charts to determine charges for pay-telephone calls, and requests
coin deposits for calls. May give information regarding
subscribers' telephone numbers [DIRECTORY-ASSISTANCE OPERATOR
(tel. & tel.)]. Calculates and quotes charges on long-distance
calls. May make long-distance connections and be designated
Long-Distance Operator (tel. & tel.).
GOE: 07.04.06 STRENGTH: L GED: R3 M1 L3 SVP: 3 DLU: 77
235.562-010 CLERK, ROUTE (tel. & tel.)
Sorts and routes telegrams received by
pickup and delivery section of telegraph office: Folds and places
messages in envelopes for delivery. Receives requests for message
pickup within area served by telegraph office. Routes messages to
customers within city via private telegraph wire or telephone,
and to customers in distant cities via telegraphic-typewriter or
Morse telegraphy. Reads maps to sort messages and pick-up
requests into routes. Dispatches TELEGRAM MESSENGER (tel. &
tel.). Receives and records remittances returned for messages
picked up. Reads messages for errors.
GOE: 07.05.04 STRENGTH: S GED: R3 M2 L3 SVP: 4 DLU: 77
235.562-014 SWITCHBOARD OPERATOR, POLICE DISTRICT (government
ser.)
Operates switchboard to receive and
transmit police communications: Talks to police officers
reporting from callboxes and records messages on special forms.
Enters time of call and callbox number. Telephones for ambulances
or fire-fighting equipment when requested. Routes messages for
radio broadcast to DISPATCHER, RADIO (government ser.).
GOE: 07.04.05 STRENGTH: L GED: R3 M1 L2 SVP: 4 DLU: 77
235.662-010 COMMAND AND CONTROL SPECIALIST (military ser.)
Operates and monitors communication
console to receive and relay command and control information or
instructions: Observes signal light on communication console and
presses switch to open or close communication channel. Receives
communiques concerning such items as unknown aircraft, deployment
of equipment and troops, or emergency situation. Records message
and notifies designated personnel concerning communique,
following manual procedures, or presses switch to facilitate
direct communication between originator and appropriate action
addressee. Relays information to originating source or specified
individuals to initiate action to be taken.
GOE: 07.04.05 STRENGTH: S GED: R3 M3 L3 SVP: 5 DLU: 77
Operates airport authority
communication systems and monitors electronic equipment alarms:
Operates public address system to page passengers or visitors.
Operates telephone switchboard to receive or place calls to and
from terminal. Operates two-way internal radio system to
communicate with departments. Operates terminal courtesy
telephone system to communicate with passengers or visitors.
Observes electronic monitoring panel to detect serious
malfunction of elevators, escalators, shuttle train, fire alarms,
emergency doors, heating, air-conditioning, or ventilating
systems.
GOE: 07.04.05 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 77
Provides telephone information from
cord or cordless central office switchboard: Plugs in headphones
when signal light flashes on cord switchboard, or pushes switch
keys on cordless switchboard to make connections. Refers to
alphabetical or geographical reels or directories to answer
questions and suggests alternate locations and spelling under
which number could be listed. May type location and spelling of
name on computer terminal keyboard, and scan directory or
microfilm viewer to locate number. May keep record of calls
received. May keep reels and directories up to date.
GOE: 07.04.06 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 77
Operates cord or cordless switchboard
to relay incoming, outgoing, and interoffice calls: Pushes switch
keys on cordless switchboard to make connections and relay calls.
Plugs cord of cord type equipment into switchboard jacks to make
connections and relay calls. May supply information to callers
and record messages. May keep record of calls placed and toll
charges. May perform clerical duties, such as typing,
proofreading, and sorting mail. May operate system of bells or
buzzers to call individuals in establishment to phone. May
receive visitors, obtain name and nature of business, and
schedule appointments [RECEPTIONIST (clerical) 237.367-038].
GOE: 07.04.06 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 87
Operates cord or cordless switchboard
to provide answering service for clients. Greets caller and
announces name or phone number of client. Records and delivers
messages, furnishes information, accepts orders, and relays
calls. Places telephone calls at request of client and to locate
client in emergencies. Date stamps and files messages.
GOE: 07.04.06 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 77
236 TELEGRAPH OPERATORS
This group includes occupations
concerned with operating telegraph equipment to transmit and
receive signals or messages, including transmitting train-delay
reports, train orders, etc. Occupations concerning use of
telegraphic typewriters are included in Group 203.
236.252-010 REPRESENTATIVE, PERSONAL SERVICE (tel. & tel.)
Visits agents, tie line customers, and
private wire patrons to demonstrate to employees use and
operation of telegraph equipment and facilities: Demonstrates use
of telegraph equipment and operating procedures. Explains rates
and company services. Consults with customers concerning
communication needs and suggests methods of eliminating
operational difficulties. Suggests modifications of customer's
private wire switching equipment. Prepares written reports of
services rendered to customers, including descriptions of
difficulties encountered. Aids in development and preparation of
operating procedures.
GOE: 05.02.06 STRENGTH: L GED: R5 M3 L5 SVP: 6 DLU: 77
Operates telegraph key, Teletype
machine, or talks over telephone to transmit and receive train
orders and messages: Records time and date messages were received
or transmitted. Operates Teletype machine to transmit messages
and train orders. Reads messages received and marks for
distribution. Informs TRAIN DISPATCHER (r.r. trans.) by telephone
of departure of outbound trains from yard or terminal. Replaces
rolls of Teletype paper in machine as required.
GOE: 07.04.05 STRENGTH: S GED: R4 M3 L3 SVP: 4 DLU: 77
236.562-014 TELEGRAPHER AGENT (r.r. trans.) alternate titles:
station telegrapher
Transmits and receives messages, train
orders, and car reports in Morse code, using manual or
semiautomatic key: In small railroad station performs duties,
such as selling tickets and forwarding and receiving baggage and
freight [BAGGAGE-AND-MAIL AGENT (r.r. trans.); STATION AGENT
(r.r. trans.) I]. May move controls to change block signals and
semaphores.
GOE: 07.04.05 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 77
237 INFORMATION AND RECEPTION CLERKS
This group includes occupations
primarily concerned with giving information to employers,
customers, visitors, or the general public, inquiring in person,
or by telephone, regarding such matters as activities of
establishment, location of offices within firm, stock quotations,
and credit status. It also includes scheduling appointments and
keeping records of callers and nature of inquiries. Occupations
primarily concerned with interviewing persons to elicit and
record information on registrations or other records are found in
Group 205.
237.137-010 SUPERVISOR, TELEPHONE INFORMATION (motor trans.)
Supervises and coordinates activities
of workers engaged in giving bus service information, by
telephone, to callers for motor transportation company: Confers
with management and examines past activity records to project
staffing, budget, and equipment requirements, performing duties
as described under SUPERVISOR (clerical) Master Title. Issues
oral and written instructions on schedule changes and rates to
keep workers informed and maintain accuracy of information given
to public. Monitors telephone conversations between workers and
callers to evaluate technical accuracy. Reads telephone
operator's meter to determine volume of calls handled and hourly
total of lost calls to compile record for planning purposes.
Conducts classroom and on-the-job training to maintain and
improve service standards. Submits reports, as required, to
provide information for accounting department.
GOE: 07.04.04 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
237.137-014 SUPERVISOR, TRAVEL-INFORMATION CENTER (government
ser.)
Supervises and coordinates activities
of workers engaged in greeting and welcoming motorists at State
Highway Information Center: Provides information, such as
directions, road conditions, and vehicular travel regulations.
Provides maps, brochures, and pamphlets to assist motorist in
locating points of interest or in reaching destination. Performs
duties as described under SUPERVISOR (clerical) Master Title. May
direct tourists to rest areas, camps, resorts, historical points,
or other tourist attractions.
GOE: 07.04.04 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 77
237.267-010 INFORMATION CLERK, AUTOMOBILE CLUB (nonprofit
org.)
Provides telephone inquirers with
information concerning activities and programs of automobile
club: Provides information on matters, such as traffic
engineering and motor-vehicle safety, applicable motor vehicle
laws, licensing regulations, automobile insurance and financing,
and legal actions. Receives and records complaints on road
conditions. Participates in traffic surveys. May specialize in
assisting members file insurance claims for motor vehicle
property damage and be designated Claims And Insurance
Information Clerk, Automobile Club (nonprofit org.).
GOE: 07.04.04 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 77
Schedules appointments with employer
or other employees for clients or customers by mail, phone, or in
person, and records time and date of appointment in appointment
book. Indicates in appointment book when appointments have been
filled or cancelled. May telephone or write clients to remind
them of appointments. May receive payments for services, and
record them in ledger. May receive callers [RECEPTIONIST
(clerical)]. May operate switchboard [TELEPHONE OPERATOR
(clerical)].
GOE: 07.04.04 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 77
Compiles credit information, such as
status of credit accounts, personal references, and bank accounts
to fulfill subscribers' requests, using telephone. Copies
information onto form to update information for credit record on
file, or for computer input. Telephones subscriber to relay
requested information or submits data obtained for typewritten
report to subscriber.
GOE: 07.05.03 STRENGTH: S GED: R3 M2 L3 SVP: 2 DLU: 77
237.367-018 INFORMATION CLERK (motor trans.; r.r. trans.;
water trans.) alternate titles: travel clerk
Provides travel information for bus or
train patrons: Answers inquiries regarding departures, arrivals,
stops, and destinations of scheduled buses or trains. Describes
routes, services, and accommodations available. Furnishes patrons
with timetables and travel literature. Computes and quotes rates
for interline trips, group tours, and special discounts for
children and military personnel, using rate tables.
GOE: 07.04.04 STRENGTH: L GED: R4 M2 L3 SVP: 2 DLU: 77
237.367-022 INFORMATION CLERK (clerical)
Answers inquiries from persons
entering establishment: Provides information regarding activities
conducted at establishment, and location of departments, offices,
and employees within organization. Informs customer of location
of store merchandise in retail establishment. Provides
information concerning services, such as laundry and valet
services, in hotel. Receives and answers requests for information
from company officials and employees. May call employees or
officials to information desk to answer inquiries. May keep
record of questions asked.
GOE: 07.04.04 STRENGTH: S GED: R4 M2 L3 SVP: 4 DLU: 86
Furnishes information to public
concerning status of state-owned lands for lease, and assists
applicants to file documents required to lease land: Answers
public inquiries concerning types of land leases available.
Furnishes current information concerning land classification,
withdrawals from market, or mineral reservations. Assists
applicant in completing required documents. Examines
applications, transfers, and supporting documents for conformance
with agency specifications. Processes documents, collects fees,
and maintains history ledgers of state-owned land.
GOE: 07.04.04 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
237.367-030 MANAGER, TRAFFIC II (motor trans.)
Quotes freight rates and gives
information on truck arrivals to trucking-transportation firm's
customers. May investigate and settle claims against firm for
damaged, short, or overcharged freight shipments
[CUSTOMER-COMPLAINT CLERK (clerical)].
GOE: 07.04.04 STRENGTH: S GED: R3 M2 L2 SVP: 6 DLU: 77
237.367-034 PAY-STATION ATTENDANT (tel. & tel.)
Obtains telephone numbers at pay
stations for persons with visual impairment, persons unfamiliar
with local telephone exchanges, or others unable to secure
satisfactory telephone service. Usually stationed at hotels,
military bases, or similar places frequented by strangers.
Contacts international operator or direct-dials to place
international telephone calls, and collects toll from caller.
Periodically verifies operating condition of telephones within
facility and advises supervisor of location of malfunctioning
equipment.
GOE: 09.04.02 STRENGTH: L GED: R3 M2 L3 SVP: 5 DLU: 77
Receives callers at establishment,
determines nature of business, and directs callers to
destination: Obtains caller's name and arranges for appointment
with person called upon. Directs caller to destination and
records name, time of call, nature of business, and person called
upon. May operate PBX telephone console to receive incoming
messages. May type memos, correspondence, reports, and other
documents. May work in office of medical practitioner or in other
health care facility and be designated Outpatient Receptionist
(medical ser.) or Receptionist, Doctor's Office (medical ser.).
May issue visitor's pass when required. May make future
appointments and answer inquiries [INFORMATION CLERK (clerical)
237.367-022]. May perform variety of clerical duties
[ADMINISTRATIVE CLERK (clerical) 219.362-010] and other duties
pertinent to type of establishment. May collect and distribute
mail and messages.
GOE: 07.04.04 STRENGTH: S GED: R3 M2 L3 SVP: 4 DLU: 88
Receives callers and responds to
complaints in person or by telephone for government agency:
Questions callers to ascertain nature of complaints against
government agency; records complaint on standard form; and routes
form to appropriate department or office for action. Contacts
department or office to which complaint was referred to determine
disposition. Contacts complainant to verify data and follow-up on
results of referral. Compiles complaint records, by category,
department office, and disposition. Notifies supervisor of
patterns of poor provision of service. Maintains up-to-date
reference materials and files.
GOE: 07.04.02 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 77
Answers telephone calls from customers
requesting current stock quotations and provides information
posted on electronic quote board. Relays calls to REGISTERED
REPRESENTATIVE (financial) 250.257-018 as requested by customer.
May call customers to inform them of stock quotations.
GOE: 07.04.04 STRENGTH: S GED: R3 M2 L3 SVP: 2 DLU: 77
Provides travel information and other
services to tourists at State Information Center: Greets
tourists, in person or by telephone, and answers questions and
gives information on resorts, historical sites, scenic areas, and
other tourist attractions. Assists tourists in planning
itineraries and advises them of traffic regulations. Sells
hunting and fishing licenses and provides information on fishing,
hunting, and camping regulations. Composes letters in response to
inquiries. Maintains personnel, license-sales, and other records.
Contacts motel, hotel, and resort operators by mail or telephone
to obtain advertising literature.
GOE: 07.04.04 STRENGTH: S GED: R4 M3 L4 SVP: 6 DLU: 77
238 ACCOMMODATION CLERKS AND GATE AND TICKET AGENTS
This group includes occupations
concerned with planning, scheduling, reserving, or otherwise
arranging accommodations, such as transportation, lodging, and
recreation, for customers, guests, employees, and government and
military personnel, when direct personal or telephone contact is
involved. Includes ticket agents engaged in assigning and
reserving space, selling tickets, and providing travel
information to patrons of transportation agency. Also included in
this group are gate agents who check tickets and assist
passengers at airports. Travel agents engaged in selling and
arranging travel and lodging services on a commission basis are
found in Group 252.
238.137-010 MANAGER, RESERVATIONS (hotel & rest.)
Supervises and coordinates activities
of workers engaged in taking, recording, and canceling
reservations in front office of hotel: Sorts reservations
received by mail into current (up to 3 days) and future (over 3
days). Sends futures to reservation center in other hotel of
chain. Gives current reservations to clerks for computerization.
Receives contracts detailing room allotments for conventions from
sales representative and feeds information into terminal.
Corresponds with groups and travel agents to answer special
requests for rooms and rates. Verifies that daily printouts
listing guests' arrivals and individual guest folios are received
by Room Clerks (hotel & rest.). Maintains weekly attendance sheet
and sends to payroll department. Delegates assistants to train
clerks in taking telephone reservations and in operating computer
terminals and printers to store and receive reservation data.
Reschedules workers to accommodate arrivals of conventions and
other groups. Recommends promotion and discharge of workers to
MANAGER, FRONT OFFICE (hotel & rest.). Performs other duties as
described under SUPERVISOR (clerical) Master Title.
GOE: 07.05.01 STRENGTH: L GED: R4 M2 L3 SVP: 5 DLU: 77
Supervises and coordinates activities
of workers engaged in reserving seat space for passengers on
scheduled airline flights: Assigns workers to tasks in accordance
with abilities and personnel requirements. Observes work
procedures, monitors telephone calls, and reviews completed work
to ensure adherence to quality and efficiency standards and to
rules and regulations. Directs, explains, and demonstrates
improved work practices and procedures to attain efficient
utilization of personnel. Writes revisions to procedure guides
and memoranda describing changes in reservations methods, flight
schedules, and rates. Records teletypewriter messages and
telephones passenger service personnel to obtain information
regarding flight cancellations and schedule changes and to
determine disposition of passengers holding reservations on
cancelled or rescheduled flights. Posts flight schedule changes
and passenger disposition information on bulletin board, and
directs staff to telephone passengers to notify of schedule and
reservation changes. Performs other duties as described under
SUPERVISOR (clerical) Master Title.
GOE: 07.05.01 STRENGTH: L GED: R4 M3 L3 SVP: 6 DLU: 77
Supervises and coordinates activities
of workers engaged in admitting departing passengers to airplanes
and assisting passengers disembark at terminal exit of commercial
airline: Reviews flight schedules, passenger manifests, and
information obtained from staff to ascertain staffing
requirements that will ensure efficient passenger embarking and
disembarking; and assigns staff accordingly. Observes workers to
ensure that services to passengers are performed courteously and
correctly. Directs, explains, and demonstrates improved work
practices and procedures to attain efficient utilization of human
resources. Evaluates work performance of personnel and prepares
recommendations for retention, dismissal, transfer, or promotion.
Prepares daily personnel and activity reports. May perform tasks
of GATE AGENT (air trans.).
GOE: 09.05.04 STRENGTH: L GED: R4 M2 L4 SVP: 7 DLU: 77
Supervises and coordinates activities
of personnel engaged in selling tickets for scheduled airline
flights in airline ticket office or terminal: Instructs and
trains agents. Adjusts disputes between customers and agents.
Prepares reports, such as volume of ticket sales and cash
received. Maintains records on data, such as weight and location
of passengers, cargo, and mail to ensure compliance with load
specifications. Suggests travel itineraries for customers. May
reserve space for passengers [RESERVATIONS AGENT (air trans.)]
and sell tickets for scheduled flights [TICKET AGENT (any
industry)]. Performs other duties as described under SUPERVISOR
(clerical) Master Title.
GOE: 07.03.01 STRENGTH: L GED: R4 M3 L4 SVP: 6 DLU: 77
238.167-010 TRAVEL CLERK (government ser.)
Plans itinerary and schedules travel
accommodations for military and civilian personnel and dependents
according to travel orders, using knowledge of routes, types of
carriers, and travel regulations: Verifies travel orders to
ensure authorization. Studies routes and regulations and
considers cost, availability, and convenience of different types
of carriers to select most advantageous route and carrier.
Notifies personnel of travel dates, baggage limits, and medical
and visa requirements, and determines that all clearances have
been obtained. Assists personnel in completing travel forms and
other business transactions pertaining to travel. May deliver
personnel files and travel orders to persons prior to departure.
May meet and inform arriving personnel of available facilities
and housing, and furnish other information. May arrange for motor
transportation for arriving or departing personnel.
GOE: 07.05.01 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
Plans trips for members of automobile
club: Confers with member in person or by telephone to answer
questions and explain services. Marks suitable roads and possible
detours on road map, showing route from point of origin to
destination and return. Indicates points of interest,
restaurants, hotels or other housing accommodations, and
emergency repair services available along route. Reserves hotel,
motel, or resort accommodations by telephone, telegraph, or
letter. Calculates mileage of marked route and estimates travel
expenses. Informs patron of bus, ship, train, and plane
connections. Consults hotel directories, road maps, circulars,
timetables, and other sources to obtain current information.
Provides members with guides, directories, brochures and maps.
May plan trips for members in response to mail requests. May plan
foreign trips and perform duties, such as arranging for
automobile rental, purchase, and shipment, and be designated
World-Travel Counselor (nonprofit org.). May review itineraries
prepared by other travel counselors for factors such as accuracy,
pricing, and date and timetable sequencing and be designated
Travel-Ticketing Reviewer (nonprofit org.).
GOE: 07.05.01 STRENGTH: S GED: R4 M4 L3 SVP: 5 DLU: 77
Obtains travel and hotel
accommodations for guests and employees of industrial concern,
issues tickets, types itineraries, and compiles reports of
transactions: Obtains confirmation of travel and lodging space
and rate information. Issues and validates airline tickets from
stock or $T3teleticketer$T1 and obtains rail and bus tickets from
carriers. Prepares passenger travel booklet containing tickets,
copy of itinerary, written lodging confirmations, pertinent
credit cards, and travel suggestions. Keeps current directory of
hotels, motels, and timetables, and answers inquiries concerning
routes, fares, and accommodations. Reviews routine invoices of
transportation charges, and types and submits reports to company
and to transportation agencies. Prepares and types claim forms
for refunds and adjustments and reports of transactions
processed.
GOE: 07.05.01 STRENGTH: S GED: R3 M3 L3 SVP: 5 DLU: 77
238.367-010 GATE AGENT (air trans.)
Assists passengers and checks flight
tickets at entrance gate or station when boarding or disembarking
airplane of commercial airline: Examines passenger tickets to
ensure that passengers have correct flight or seat, or directs
passengers to correct boarding area, using passenger manifest,
seating chart, and flight schedules. Verifies names on passenger
manifest or separates portions of passenger's ticket and stamps
or marks ticket or issues boarding pass to authorize passenger to
board airplane. Directs passengers to air-terminal facilities.
Opens gate or allows passengers to board airplane. Assists
elderly, disabled, or young passengers to board or depart from
airplane, such as moving passengers in wheelchairs. May announce
flight information, using public-address system. May post flight
information on flight board.
GOE: 09.05.04 STRENGTH: L GED: R3 M2 L3 SVP: 4 DLU: 77
238.367-014 RESERVATION CLERK (r.r. trans.)
Receives requests for and assigns
space on trains to passengers on railroad passenger trains.
Accepts requests for space assignments and examines diagram
charts of each car on train to verify available space on
specified train. Informs STATION AGENTS (r.r. trans.) I or
INFORMATION CLERKS (clerical) of available space. Marks blocks on
diagram to indicate that space is reserved. Prepares Teletype
requests to other interline carriers to complete passage. Informs
STATION AGENTS (r.r. trans.) I and INFORMATION CLERKS (clerical)
upon completion of booking arrangements. Informs RESERVATION
CLERKS (r.r. trans.) at other cities and towns of space reserved
or space remaining available.
GOE: 07.05.01 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 77
Makes and confirms reservations for
passengers on scheduled airline flights: Arranges reservations
and routing for passengers at request of TICKET AGENT (any
industry) 238.367-026 or customer, using timetables, airline
manuals, reference guides, and tariff book. Types requested
flight number on keyboard of on-line computer reservation system
and scans screen to determine space availability. Telephones
customer or TICKET AGENT (any industry) to advise of changes in
flight plan or to cancel or confirm reservation. May maintain
advance or current inventory of available passenger space on
flights. May advise load control personnel and other stations of
changes in passenger itinerary to control space and ensure
utilization of seating capacity on flights.
GOE: 07.04.03 STRENGTH: S GED: R4 M3 L3 SVP: 4 DLU: 82
238.367-022 SPACE SCHEDULER (clerical) alternate titles:
conference service coordinator
Compiles lists of individuals or
groups requesting space for activities in business establishment
or institution and schedules needed facilities: Receives requests
from company officials, staff, students, and community groups
requiring space for activities. Consults charts and records to
determine space availability for dates and times requested.
Determines suitability of space for requested activities, such as
sales meetings, lectures, film screenings, musical programs, and
laboratory work, and assigns conference rooms, lecture halls, and
other facilities. Notifies program participants of location
assigned. Maintains schedules and records of available space,
space used, and cancellations. May requisition needed equipment,
such as audiovisual aids, music stands, and additional seats. May
arrange for cleaning of rooms after use.
GOE: 07.05.01 STRENGTH: S GED: R4 M2 L3 SVP: 4 DLU: 77
Sells tickets for transportation
agencies, such as airlines, bus companies (other than city
buses), railroads (other than street railways), and steamship
lines: Plans route and computes ticket cost, using schedules,
rate books, and computer terminals. Ensures that cabins, seats,
or space is available. Answers inquiries regarding airplane,
train, bus, or boat schedules and accommodations. May check
baggage and direct passenger to designated concourse, pier, or
track for loading. May make public address announcements of
arrivals and departures. May sell travel insurance.
GOE: 07.03.01 STRENGTH: L GED: R4 M3 L3 SVP: 5 DLU: 80
Provides travel information and
arranges accommodations for tourists: Answers inquiries, offers
suggestions, and provides descriptive literature pertaining to
trips, excursions, sports events, concerts, and plays. Discusses
routes, time schedules, rates, and types of accommodations with
patrons to determine preferences and makes reservations. Verifies
arrival and departure times, traces routes on maps, and arranges
for baggage handling and other services requested by guests. May
deliver tickets. May arrange for visas and other documents
required by foreign travelers. May contact individuals and groups
to inform them of package tours.
GOE: 07.04.04 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 77
238.367-034 SCHEDULER (museums) alternate titles: education
department registrar; museum service scheduler
Makes reservations and accepts payment
for group tours, classes, field trips, and other educational
activities offered by museum, zoo, or similar establishment:
Provides information regarding tours for school, civic, or other
groups, suggests tours on institution calendar, and contacts
group leaders prior to scheduled dates to confirm reservations.
Provides information regarding classes, workshops, field trips,
and other educational programs designed for such special groups
as school or college students, teachers, or handicapped persons.
Registers groups and individuals for participation in programs,
enters registration information in department records, and
contacts participants prior to program dates to confirm
registration and provide preparatory information. Prepares lists
of groups scheduled for tours and persons registered for other
activities for use of DIRECTOR, EDUCATION (museums) 099.117-030
or other personnel. Collects and records receipts of fees for
tours, classes, and other activities. Maintains records of
participating groups, fees received, and other data related to
educational programs for use in preparation of department
reports. May take reservations and sell advance tickets to
exhibits, concerts, and other events sponsored by institution,
prepare periodic summaries of department activities for review by
administrative personnel, or arrange for various support services
to facilitate presentation of special activities.
GOE: 07.05.01 STRENGTH: S GED: R3 M3 L3 SVP: 3 DLU: 86
Performs any combination of following
duties for guests of hotel or motel: Greets, registers, and
assigns rooms to guests. Issues room key and escort instructions
to BELLHOP (hotel & rest.) 324.677-010. Date stamps, sorts, and
racks incoming mail and messages. Transmits and receives
messages, using telephone or telephone switchboard. Answers
inquiries pertaining to hotel services; registration of guests;
and shopping, dining, entertainment, and travel directions. Keeps
records of room availability and guests' accounts, manually or
using computer. Computes bill, collects payment, and makes change
for guests [CASHIER (clerical) I 211.362-010]. Makes and confirms
reservations. May post charges, such as room, food, liquor, or
telephone, to ledger, manually or using computer [BOOKKEEPER
(clerical) 210.382-014]. May make restaurant, transportation, or
entertainment reservation, and arrange for tours. May deposit
guests' valuables in hotel safe or safe-deposit box. May order
complimentary flowers or champagne for guests. May rent dock
space at marina-hotel. May work on one floor and be designated
Floor Clerk (hotel & rest.). May be known as Key Clerk (hotel &
rest.); Reservation Clerk (hotel & rest.); Room Clerk (hotel &
rest.) or according to specific area in which employed as Front
Desk Clerk (hotel & rest.).
GOE: 07.04.03 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 81
239 INFORMATION AND MESSAGE DISTRIBUTION OCCUPATIONS,
N.E.C.
This group includes occupations, not
elsewhere classified, concerned with distribution of information
and messages by direct personal or telephone contact.
Supervises and coordinates activities
of TELEPHONE CLERKS, TELEGRAPH OFFICE (tel. & tel.) engaged in
relaying telegraph and radio messages by telephone, performing
duties as described under SUPERVISOR (clerical) Master Title.
GOE: 07.04.06 STRENGTH: L GED: R4 M2 L4 SVP: 5 DLU: 77
Supervises and coordinates activities
of CUSTOMER-SERVICE-REPRESENTATIVE INSTRUCTORS (tel. & tel.;
utilities; waterworks): Confers with department managers to
determine training needs. Determines training requirements and
assists instructors in securing required training aids and
scheduling classroom space. Assigns instructors to teach
subjects, such as principles of supervision, customer
interviewing techniques, account collection, and processing of
service and repair orders. Monitors (audits) classes to determine
effectiveness of instruction and suggests methods designed to
improve training program. Performs duties as described under
SUPERVISOR (clerical) Master Title. Maintains records and
compiles reports of training activities as required.
GOE: 11.07.03 STRENGTH: S GED: R4 M3 L4 SVP: 8 DLU: 77
Supervises and coordinates activities
of CUSTOMER SERVICE REPRESENTATIVES (radio-tv broad.; tel. &
tel.; utilities; waterworks) 239.362-014 engaged in handling
service orders and telephone complaints of customers: Monitors
service calls [SERVICE OBSERVER (tel. & tel.) 239.367-026] to
observe employee's demeanor, technical accuracy, and conformity
to company policies. Recommends corrective services to adjust
customer complaints. Answers questions about service. Keys
information into computer to compile work volume statistics for
accounting purposes and to keep records of customer service
requests and complaints. Checks accounting ledger and order
postings for errors. Performs other duties as described under
SUPERVISOR (clerical) Master Title.
GOE: 07.04.01 STRENGTH: S GED: R4 M2 L3 SVP: 6 DLU: 88
239.137-018 ROUTE SUPERVISOR (tel. & tel.)
Supervises and coordinates activities
of workers engaged in routing telegraph messages, such as CLERKS,
ROUTE (tel. & tel.) and ROUTE AIDES (tel. & tel.), performing
duties as described under SUPERVISOR (clerical) Master Title.
GOE: 07.05.04 STRENGTH: L GED: R4 M2 L3 SVP: 6 DLU: 77
Supervises and coordinates activities
of group of SERVICE OBSERVERS (tel. & tel.) in telegraph office.
Performs duties as described under SUPERVISOR (clerical) Master
Title.
GOE: 07.04.05 STRENGTH: L GED: R4 M2 L4 SVP: 7 DLU: 77
239.137-026 SUPERVISOR, PUBLIC MESSAGE SERVICE (tel. & tel.)
alternate titles: traffic controller, cable
Supervises and coordinates activities
of workers involved in local distribution and transmission of
international message traffic: Directs and controls movement of
traffic. Examines messages before transmission for proper routing
and censorship marks and determines that no international
regulations have been violated. Performs other duties as
described under SUPERVISOR (clerical) Master Title.
GOE: 07.05.04 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
Coordinates telephone communications
services in hospital: Confers with administrative personnel to
determine hospital requirements for communications equipment,
such as switchboards, public-address paging systems, and
extension telephones. Determines equipment to be installed, based
on anticipated volume of calls, and knowledge of available
equipment. Writes instruction and procedure manuals for
switchboard operation and training, applying knowledge of
hospital procedures, departmental functions, and equipment.
Determines methods of improving telephone service from
discussions with supervisory personnel, observation of
switchboard operations, and analysis of service complaints.
Arranges with telephone company personnel for special training of
workers, as necessary. May estimate telephone services costs for
use in preparing hospital budget. May prepare records and reports
for management, concerning telephone services.
GOE: 05.03.05 STRENGTH: S GED: R4 M3 L3 SVP: 7 DLU: 77
Establishes and reroutes telegraph and
submarine cable circuits to ensure flow of messages: Orders
irregular routing of telegrams to prevent congestion or wire
shortage. Receives reports of delays in transmission of messages,
and issues orders to facilitate transmission. Directs flow of
messages during emergencies, such as storms, floods, and fires.
GOE: 07.04.05 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
Conducts classroom and on-the-job
training for CUSTOMER-SERVICE REPRESENTATIVES (tel. & tel.;
utilities; waterworks): Instructs employees on company policies,
systems, and routines for handling customer service requests,
following prescribed training program. Explains service forms and
company procedures, using training aids, such as tape recorder,
motion picture films, and slides. Listens to or takes recordings
of trainees handling customer service calls to detect errors.
Discusses errors and problems to improve techniques in handling
calls.
GOE: 07.04.02 STRENGTH: S GED: R4 M2 L3 SVP: 6 DLU: 77
239.267-010 PLACER (insurance)
Advises clients of broker (independent
agent) in selecting casualty, life, or property insurance:
Discusses advantages and disadvantages of various policies to
help client make choice. Selects company that offers type of
coverage requested by client to underwrite policy. Contacts
underwriter and submits forms to obtain binder coverage. Contacts
company to determine if policy was issued or rejected.
GOE: 08.01.02 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 77
Relays telegraph and radio messages by
telephone: Calls addressee, using telephone directories and card
indexes to locate telephone number. Reads message and spells
misunderstood words, using phonetic alphabet. Solicits reply to
promote sale of services. Records message to be sent, using pen,
pencil, or typewriter. Suggests rewording, if necessary, for
clarity and conciseness. Quotes rates, explains classifications,
and reads sample messages to aid customer in preparing message.
Counts message units, reads rates in rate book, and records rate
on customer bill. May operate telephone switchboard equipment.
GOE: 07.04.05 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 77
239.362-014 CUSTOMER SERVICE REPRESENTATIVE (radio-tv broad.;
tel. & tel.; utilities; waterworks) alternate titles: adjustment
clerk; application clerk; order clerk; outside contact clerk;
service representative
Interviews applicants and records
interview information into computer for water, gas, electric,
telephone, or cable television system service: Talks with
customers by phone or in person and receives orders for
installation, turn-on, discontinuance, or change in service.
Fills out contract forms, determines charges for service
requested, collects deposits, prepares change of address records,
and issues discontinuance orders, using computer. May solicit
sale of new or additional services. May adjust complaints
concerning billing or service rendered, referring complaints of
service failures, such as low voltage or low pressure, to
designated departments for investigation. May visit customers at
their place of residence to investigate conditions preventing
completion of service-connection orders and to obtain contract
and deposit when service is being used without contract. May
discuss cable television equipment operation with customer over
telephone to explain equipment usage and to troubleshoot
equipment problems.
GOE: 07.04.01 STRENGTH: S GED: R3 M2 L3 SVP: 5 DLU: 88
239.367-014 DISPATCHER, MAINTENANCE SERVICE (clerical)
alternate titles: dispatcher; maintenance clerk
Receives telephone and written orders
from plant departments for maintenance service, such as repair
work, machine adjustments, and renewals or installation of other
plant property, and relays requests to appropriate maintenance
division. Keeps record of requests and services rendered.
Requisitions supplies for maintenance and clerical workers.
GOE: 07.04.05 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 77
Devises and conducts tests that
indicate knowledge of postal clerks concerning city, state, and
regional addresses and tests skill in placing mail into
designated boxes. Conducts and scores tests and forwards results
to personnel department. Instructs postal clerks on distribution
scheme requirements. Reviews and revises distribution schemes.
GOE: 07.01.07 STRENGTH: S GED: R4 M2 L4 SVP: 5 DLU: 77
239.367-022 RECEIVER-DISPATCHER (nonprofit org.) alternate
titles: service aide
Receives and records requests for
emergency road service from automobile club members, and
dispatches tow truck or service truck to stranded vehicle:
Answers telephone and obtains and records on road service card
such information as name of club member, location of disabled
vehicle, and nature of vehicle malfunction. Routes card to
dispatch station, or relays information to service station or tow
truck in motorist's vicinity, using telephone or two-way radio.
May locate site of stranded vehicle, using maps. May maintain
file of road service cards.
GOE: 07.04.05 STRENGTH: L GED: R3 M2 L3 SVP: 4 DLU: 77
239.367-026 SERVICE OBSERVER (tel. & tel.) alternate titles:
monitor; observer
Monitors telephone conversations or
telegraph messages between operators, business office employees,
and subscribers to observe employees' demeanor, technical
accuracy, and conformity to company policies. Plugs headphones
into switchboard, listens to conversations, and records errors.
Submits lists of errors to supervisors for remedial action.
GOE: 07.04.05 STRENGTH: L GED: R4 M2 L4 SVP: 4 DLU: 77
239.367-030 DISPATCHER, STREET DEPARTMENT (government ser.)
Receives and records public requests
for street maintenance services, and relays work orders to
maintenance crews, using telephone and two-way radio: Receives
telephone requests from public for services, such as street
repair, repair of traffic signals, erection of traffic
barricades, and snow removal. Relays work orders, messages, and
information to or from work crews, supervisors, and field
inspectors. Answers routine questions from public and directs
requests for other information to designated personnel. Maintains
daily log of work orders, messages, or reports received and
relayed.
GOE: 07.04.05 STRENGTH: S GED: R3 M1 L2 SVP: 3 DLU: 86
239.367-034 UTILITY CLERK (utilities)
Responds to telephone requests for
information concerning location of underground utility
distribution lines: Informs construction contractors and others
excavating near company installations of buried line locations to
prevent safety hazards and damage to company equipment, utilizing
plat and distribution line maps. Updates maps to indicate
extensions and revisions of utility distribution lines within
specified jurisdiction. May relay telephone reports of gas
emergencies to specified personnel
[GAS-DISTRIBUTION-AND-EMERGENCY CLERK (utilities) 249.367-042] or
radio customer service requests to mobile service crews, using
two-way radio. May issue tools and parts used by company work
crews [STOCK CLERK (clerical) 222.387-058].
GOE: 07.04.05 STRENGTH: L GED: R4 M3 L3 SVP: 5 DLU: 86
Operates news wirephoto machine to
transmit syndicated news photographs over telecommunication wires
to newspapers and magazines: Inserts developed photographic print
in camera chamber equipped with electric eye which scans and
transmits photographs over transcontinental telephone or
telegraph wires. Adjusts controls to coordinate machine processes
involving detecting, screening, and converting photographic
highlights and shadows into sound signals for wire transmission.
May operate machine to receive news photographs. May develop film
and print positives.
GOE: 05.10.05 STRENGTH: S GED: R4 M2 L3 SVP: 5 DLU: 77
239.567-010 OFFICE HELPER (clerical)
Performs any combination of following
duties in business office of commercial or industrial
establishment: Furnishes workers with clerical supplies. Opens,
sorts, and distributes incoming mail, and collects, seals, and
stamps outgoing mail. Delivers oral or written messages. Collects
and distributes paperwork, such as records or timecards, from one
department to another. Marks, tabulates, and files articles and
records. May use office equipment, such as envelope-sealing
machine, letter opener, record shaver, stamping machine, and
transcribing machine. May deliver items to other business
establishments [DELIVERER, OUTSIDE (clerical) 230.663-010]. May
specialize in delivering mail, messages, documents, and packages
between departments of establishment and be designated Messenger,
Office (clerical). May deliver stock certificates and bonds
within and between stock brokerage offices and be designated
Runner (financial).
GOE: 07.07.03 STRENGTH: L GED: R2 M2 L2 SVP: 2 DLU: 81
Delivers and illustration material to
and from advertisers and other outside agencies and within
office. May read competitors' publications, clip items or stories
not printed in own publication, and submit clippings to editor.
GOE: 07.07.02 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
239.687-010 ROUTE AIDE (tel. & tel.)
Delivers messages to and from conveyor
belts, terminals, tube locations, and other transmitting points
within telegraph office. May microfilm copies of telegrams, using
automatic microfilming equipment. May search for and retrieve
messages stuck in equipment between transmitting points.
GOE: 07.07.02 STRENGTH: L GED: R2 M1 L2 SVP: 2 DLU: 77
Receives and routes messages through
pneumatic-tube system: Opens incoming pneumatic-tube carriers
containing items, such as mail correspondence, bills, and
receipts. Reads and sorts items according to department. Inserts
items into carriers, and carriers into tube system, and routes to
specified locations.
GOE: 07.07.02 STRENGTH: S GED: R2 M1 L2 SVP: 2 DLU: 77
24 MISCELLANEOUS CLERICAL OCCUPATIONS
This division includes miscellaneous
occupations concerned with clerical work.
241 INVESTIGATORS, ADJUSTERS, AND RELATED
OCCUPATIONS
This group includes occupations
concerned with investigating and making determinations pertaining
to such matters as the eligibility or qualifications of
applicants for insurance, credit, or employment; adjustment of
insurance claims; and resolution of customer complaints. This
group also includes occupations concerned with activities, such
as locating persons and arranging for payment of debts and
repossessing merchandise. Occupations concerned with interviewing
persons and taking applications, registrations, or public opinion
surveys without making determinations regarding information
elicited are found in Group 205.
241.137-010 SUPERVISOR, CREDIT AND LOAN COLLECTIONS (clerical)
Supervises and coordinates activities
of workers engaged in collecting overdue payments for charge
accounts, credit card accounts, or loans from customers of banks,
loan companies, department stores, oil companies, or other
credit-card-issuing companies: Reviews delinquent account records
to determine which customers must be contacted for collection of
overdue accounts. Organizes collection work load according to
degree and amount of delinquency and assigns accounts to workers
for collection. Writes letters or approves form letters for use
in collection attempts. Recommends telephone techniques used by
COLLECTOR (clerical) 241.367-010. Verifies accuracy of accounts,
using calculator and computer. Authorizes or refers accounts to
manager for repossession and legal actions against debtors. May
assist subordinates with collection activities in difficult
cases. May supervise and coordinate activities of clerical
workers in related activities. Performs duties as described under
SUPERVISOR (clerical) Master Title.
GOE: 07.04.02 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 89
241.137-014 SUPERVISOR, CUSTOMER-COMPLAINT SERVICE (clerical)
Supervises and coordinates activities
of workers engaged in resolving customer problems and complaints
concerning matters, such as merchandise, service, and billing:
Reviews customer-complaint correspondence, notes any suggestions,
and assigns complaint to CUSTOMER-COMPLAINT CLERK (clerical)
241.367-014 for action. Advises subordinates on handling
difficult customer complaints, or may handle complaint
personally. Confers with other supervisory or managerial
personnel to recommend changes in order to avoid recurring
customer complaints. May explain to customer by telephone or
letter action taken on complaint. May follow up with customer to
see that complaint was satisfactorily resolved. May be designated
according to type of problem as Supervisor, Lost and Found (air
trans.; motor trans.). Performs other duties as described under
SUPERVISOR (clerical) Master Title.
GOE: 07.04.02 STRENGTH: S GED: R4 M3 L4 SVP: 6 DLU: 88
Supervises and coordinates activities
of workers engaged in examining insurance claims for payment in
claims division of insurance company: Analyzes and approves
insurance and matured endowment claims. Conducts personal
interviews with policy owners and beneficiaries to explain
procedure for filing claims. Submits statement of claim
liabilities to actuarial department for review. Informs
departmental supervisors on claims status. Evaluates job
performance of subordinates. Performs duties described under
SUPERVISOR (clerical) Master Title.
GOE: 11.12.01 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 86
Investigates claims against insurance
or other companies for personal, casualty, or property loss or
damages and attempts to effect out-of-court settlement with
claimant: Examines claim form and other records to determine
insurance coverage. Interviews, telephones, or corresponds with
claimant and witnesses; consults police and hospital records; and
inspects property damage to determine extent of company's
liability, varying method of investigation according to type of
insurance. Prepares report of findings and negotiates settlement
with claimant. Recommends litigation by legal department when
settlement cannot be negotiated. May attend litigation hearings.
May be designated according to type of claim adjusted as
Automobile-Insurance-Claim Adjuster (business ser.; insurance);
Casualty-Insurance-Claim Adjuster (clerical);
Fidelity-And-Surety-Bonds-Claim Adjuster (business ser.;
insurance); Fire-Insurance-Claim Adjuster (business ser.;
insurance); Marine-Insurance-Claim Adjuster (business ser.;
insurance); Property-Loss-Insurance-Claim Adjuster (clerical).
GOE: 11.12.01 STRENGTH: L GED: R5 M3 L5 SVP: 6 DLU: 77
Evaluates character and ability of
prospective agents, and approves their contracts to sell
insurance for company: Reviews prospect's application for
employment, inspection report, and recommendations to evaluate
applicant's character and qualifications. Approves contract if
applicant meets company requirements. Corresponds with agency to
explain rejection of prospect. Sends application and fee for
license to licensing agency. Notifies licensing agency of agent's
contract termination. May prepare bulletins to inform insurance
agency personnel of revisions in company practices and
procedures.
GOE: 07.01.05 STRENGTH: S GED: R5 M1 L4 SVP: 5 DLU: 77
Appraises automobile or other vehicle
damage to determine cost of repair for insurance claim settlement
and attempts to secure agreement with automobile repair shop on
cost of repair: Examines damaged vehicle to determine extent of
structural, body, mechanical, electrical, or interior damage.
Estimates cost of labor and parts to repair or replace each item
of damage, using standard automotive labor and parts cost manuals
and knowledge of automotive repair. Determines salvage value on
total-loss vehicle. Evaluates practicality of repair as opposed
to payment of market value of vehicle before accident. Prepares
insurance forms to indicate repair-cost estimates and
recommendations. Reviews repair-cost estimates with
automobile-repair shop to secure agreement on cost of repairs.
Occasionally arranges to have damage appraised by another
appraiser to resolve disagreement with repair shop on repair
cost.
GOE: 11.12.01 STRENGTH: L GED: R4 M2 L4 SVP: 7 DLU: 77
Analyzes insurance claims to determine
extent of insurance carrier's liability and settles claims with
claimants in accordance with policy provisions: Compares data on
claim application, death certificate, or physician's statement
with policy file and other company records to ascertain
completeness and validity of claim. Corresponds with agents and
claimants or interviews them in person to correct errors or
omissions on claim forms, and to investigate questionable
entries. Pays claimant amount due. Refers most questionable
claims to INVESTIGATOR (clerical) or to CLAIM ADJUSTER (business
ser.; insurance) for investigation and settlement. May
investigate claims in field. May be designated according to type
of claim handled as Accident-And-Health-Insurance-Claim Examiner
(insurance); Automobile-Insurance-Claim Examiner (business ser.;
insurance); Death-Claim Examiner (insurance);
Disability-Insurance-Claim Examiner (insurance);
Fire-Insurance-Claim Examiner (business ser.; insurance);
Marine-Insurance-Claim Examiner (business ser.; insurance).
GOE: 11.12.01 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
241.267-022 CREDIT ANALYST (clerical)
Analyzes paying habits of customers
who are delinquent in payment of bills and recommends action:
Reviews files to select delinquent accounts for collection
efforts. Evaluates customer records and recommends that account
be closed, credit limit reduced or extended, or collection
attempted, based on earnings and savings data, payment history,
and purchase activity of customer. Confers with representatives
of credit associations and other businesses to exchange
information concerning credit ratings and forwarding addresses.
Interviews customers in person or by telephone to investigate
complaints, verify accuracy of charges, or to correct errors in
accounts [BILL ADJUSTER (clerical)].
GOE: 07.01.04 STRENGTH: S GED: R4 M3 L4 SVP: 7 DLU: 77
241.267-026 DEPOSIT CLERK (utilities)
Interviews commercial or industrial
applicants for gas or electric-power service to determine amount
of cash deposit required as guaranty against loss and to approve
refund or waiver of deposits: Studies service rates to estimate
applicants' service bill, considering such factors as type of
business, previous bills at same address, and estimates of load
from reports by contractors or information obtained regarding
motor sizes, capacities and hours of operation. Investigates
credit standing [CREDIT CLERK (clerical)] and approves or
disapproves requests. Investigates credit standing of persons
given as guarantors. Approves refunds on checks made out in
excess of payment and requests for allowance of discounts on
bills. Receives cash deposits and issue receipts.
GOE: 07.01.04 STRENGTH: S GED: R4 M3 L4 SVP: 6 DLU: 77
241.267-030 INVESTIGATOR (clerical)
Investigates persons or business
establishments applying for credit, employment, insurance, loans,
or settlement of claims: Contacts former employers, neighbors,
trade associations, and others by telephone or in person, to
verify employment record and to obtain health history and history
of moral and social behavior. Examines city directories and
public records to verify residence history, convictions and
arrests, property ownership, bankruptcies, liens, and unpaid
taxes of applicant. Obtains credit rating from banks and credit
services. Analyzes information gathered by investigation and
prepares reports of findings and recommendations, using
typewriter or computer. May interview applicant on telephone or
in person to obtain other financial and personal data to complete
report. May be designated according to type of investigation as
Credit Reporter (business ser.); Insurance Application
Investigator (insurance).
GOE: 11.06.03 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 81
Investigates customers' bill
complaints for gas and electric-power service: Examines weather
reports for weather conditions during billing period that might
have contributed to increased use of service. Examines meter
reading schedules to determine if early readings increased
billing period. Reviews meter books, microfilm, computer
printouts, and machine accounting records for errors causing high
bill. Orders tests to detect meter malfunctions. Confers with
customer in person, by telephone, or dictates correspondence to
explain reasons for high bill. Prepares forms required for
correction of meter reading or billing errors.
GOE: 07.05.02 STRENGTH: L GED: R4 M4 L4 SVP: 6 DLU: 77
Notifies or locates customers with
delinquent accounts and attempts to secure payment, using postal
services, telephone, or personal visit: Mails form letters to
customers to encourage payment of delinquent accounts. Confers
with customer by telephone in attempt to determine reason for
overdue payment, reviewing terms of sales, service, or credit
contract with customer. Notifies credit department if customer
fails to respond. Contacts delinquent account customers in person
[COLLECTOR (clerical) 241.367-010]. Records information about
financial status of customer and status of collection efforts.
May order repossession or service disconnection, or turn over
account to attorney. May sort and file correspondence. May
receive payments and post amount paid to customer account. May
grant extensions of credit. May use automated telephone dialing
system to contact customers and computer to record customer
account information. May void sales tickets for unclaimed c.o.d.
and lay-away merchandise. May trace customer to new address by
inquiring at post office or by questioning neighbors [SKIP TRACER
(clerical) 241.367-026]. May attempt to repossess merchandise,
such as automobile, furniture, and appliances when customer fails
to make payment [REPOSSESSOR (clerical) 241.367-022]. May be
designated according to type of establishment as
Bank-Credit-Card-Collection Clerk (financial);
Department-Store-Collection Clerk (retail trade); Hospital
Collection Clerk (medical ser.); Utility-Bill-Collection Clerk
(clerical).
GOE: 07.04.02 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 88
241.362-010 CLAIMS CLERK I (insurance)
Reviews insurance-claim forms for
completeness; secures and adds missing data; and transmits claims
for payment or further investigation: Reviews insurance-claim
forms and related documents for completeness; calls or writes
insured or other involved persons for missing information; and
posts or attaches information to claim file. Reviews insurance
policy to determine coverage. Calculates amount of claim, using
desk calculator. Transmits routine claims for payment or advises
claims supervisor if further investigation is indicated.
GOE: 07.05.02 STRENGTH: S GED: R4 M3 L3 SVP: 4 DLU: 77
Locates customers to collect
installments or overdue accounts, damage claims, or nonpayable
checks: Visits or phones customer and attempts to persuade
customer to pay amount due or arranges for payment at later date.
Questions neighbors and postal workers at post office to
determine new address of customers. May have service discontinued
or merchandise repossessed. Keeps record of collections and
status of accounts. May deliver bills. May sell insurance or
other service. May be designated according to type of collection
as Claims Collector (clerical); Insurance Collector (insurance);
Utility-Bill Collector (clerical).
GOE: 07.03.01 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 81
Investigates customer complaints about
merchandise, service, billing, or credit rating: Examines
records, such as bills, computer printouts, microfilm, meter
readings, bills of lading, and related documents and
correspondence, and converses or corresponds with customer and
other company personnel, such as billing, credit, sales, service,
or shipping, to obtain facts regarding customer complaint.
Examines pertinent information to determine accuracy of customer
complaint and to determine responsibility for errors. Notifies
customer and designated personnel of findings, adjustments, and
recommendations, such as exchange of merchandise, refund of
money, credit of customer's account, or adjustment of customer's
bill. May recommend to management improvements in product,
packaging, shipping methods, service, or billing methods and
procedures to prevent future complaints of similar nature. May
examine merchandise to determine accuracy of complaint. May
follow up on recommended adjustments to ensure customer
satisfaction. May key information into computer to obtain
computerized records. May trace missing merchandise and be
designated Tracer Clerk (clerical). May investigate overdue and
damaged shipments or shortages in shipments for common carrier
and be designated Over-Short-And-Damage Clerk (clerical). May be
designated according to type of complaint adjusted as Bill
Adjuster (clerical); Merchandise-Adjustment Clerk (retail trade);
Service Investigator (utilities; tel. & tel.).
GOE: 07.05.02 STRENGTH: S GED: R4 M3 L4 SVP: 5 DLU: 89
Interviews applicants applying for
mortgage loans: Interviews loan applicants to document income,
debt, and credit history. Requests documents, such as income tax
return, bank account number, purchase agreement, and property
description, for verification. Determines if applicant meets
establishment standards for further consideration, following
manual and using calculator. Informs applicant of closing costs,
such as appraisal, credit report, and notary fees. Answers
applicant's questions and asks for signature on information
authorization forms. Submits application forms to MORTGAGE LOAN
PROCESSOR (financial) 249.362-022 for verification of application
information. Calls applicant or other persons to resolve
discrepancies, such as credit report showing late payment
history. Informs applicant of loan denial or acceptance. May
visit establishments, such as branch banks, credit unions, real
estate brokers, and builders, to promote mortgage service. May
work on commission basis.
GOE: 07.04.01 STRENGTH: S GED: R4 M3 L3 SVP: 6 DLU: 89
241.367-022 REPOSSESSOR (clerical)
Locates debtors and solicits payment
for delinquent accounts and removes merchandise for nonpayment of
account. May initiate repossession proceedings. May drive truck
to return merchandise to creditor. May locate, enter, and start
vehicle being repossessed, using special tools, if key cannot be
obtained from debtor, and return vehicle to creditor. May be
designated according to merchandise repossessed as Automobile
Repossessor (clerical).
GOE: 04.02.03 STRENGTH: M GED: R3 M2 L2 SVP: 3 DLU: 77
Traces skips (debtors who change
residence without notifying creditors to evade payment of bills)
for creditors or other concerned parties: Searches city and
telephone directories, and street listings, and inquires at post
office. Interviews, telephones, or writes former neighbors,
stores, friends, relatives, and former employers to elicit
information pertaining to whereabouts of skips. Follows up each
lead and prepares report of investigation to creditor. May trace
individuals for purposes of serving legal papers. May contact
debtors by mail or phone to attempt collection of money owed
[COLLECTION CLERK (clerical)].
GOE: 07.04.01 STRENGTH: S GED: R4 M2 L4 SVP: 4 DLU: 77
Processes records of department-store
transactions which cannot be applied to customer's account by
routine procedures in order that charges, cash payments, and
refunds may be recorded, collected, or credited: Reviews and
talks to sales-audit, charge-account-authorization, and
collection personnel to identify missing information or compare
signatures on sales or credit slips. Telephones or writes to
customers for additional information. Corrects or adds
information to customer accounts as necessary. Mails dunning
correspondence to customers in arrears on their charge accounts
[COLLECTION CLERK (clerical)].
GOE: 07.05.02 STRENGTH: S GED: R3 M3 L3 SVP: 4 DLU: 77
241.367-034 TIRE ADJUSTER (retail trade)
Examines defective tires and tubes
returned by customers to determine allowance due on replacement:
Visually and tactually examines tire to determine if defect
resulted from faulty construction or curing. Measures tread
depth, using tread depth gauge, to determine remaining tire life.
Prorates allowances based on tread wear, warranty provisions, and
knowledge of tire characteristics. Explains basis for allowance
to customer, sales representative, or distributor. May train new
workers.
GOE: 05.09.01 STRENGTH: M GED: R3 M3 L2 SVP: 3 DLU: 77
241.367-038 INVESTIGATOR, DEALER ACCOUNTS (financial)
alternate titles: floor plan adjuster
Visits dealers to verify purchases
financed by bank against physical inventory of merchandise:
Reviews computer printouts listing customer names, addresses, and
descriptions of merchandise financed through bank credit and
chattel mortgage accounts to plan itinerary of unannounced visits
to dealer premises. Explains purpose of visit and locates
merchandise in areas, such as showroom, storage room, or car lot.
Observes features of merchandise, such as size, color, model, and
serial number, to verify item against computer printout. Examines
records and questions dealer to determine disposition of items
missing from inventory and to elicit information on dealer
arrangement for payment to bank for merchandise sold. Records
findings on printout and notifies supervisor of unusual findings.
GOE: 07.05.02 STRENGTH: L GED: R4 M3 L4 SVP: 2 DLU: 89
Gathers property assessment data at
owner premises, verifies data against previously recorded data,
and records discrepancies: Visits property, observes premises,
and confers with owner to collect and verify property assessment
data, using data cards (property assessment records) as guides.
Measures and records size of land boundaries and house, using
tape measure. Records type of exterior coverings and physical
condition of exterior and interior of house. Counts and records
number of bathrooms, stoves, and fireplaces. Verifies findings
against recorded data and notes discrepancies. Occasionally
attends town meetings to answer taxpayer questions regarding use
of information contained on data cards.
GOE: 07.05.02 STRENGTH: L GED: R4 M4 L4 SVP: 3 DLU: 86
241.387-010 CLAIMS CLERK (auto. mfg.)
Examines and processes automotive
warranty claims from dealers requesting reimbursement for
defective parts, using computerized records system. Reviews
claims for completeness, and determines if expenses comply with
established policies. Completes reports for further action or
returns incomplete claims to dealers for additional data.
GOE: 07.05.02 STRENGTH: S GED: R4 M3 L3 SVP: 4 DLU: 90
243 GOVERNMENT SERVICE CLERKS, N.E.C.
This group includes occupations, not
elsewhere classified, concerned with performing clerical duties
for federal, state, county, city, or town governments.
Supervises and coordinates activities
of workers processing mail in post office. Keeps records of
processed mail, mail in process, and changes in worker
assignments. May analyze and recommend changes in distribution
schemes. Performs other duties as described under SUPERVISOR
(clerical) Master Title.
GOE: 07.05.04 STRENGTH: L GED: R4 M2 L3 SVP: 6 DLU: 77
243.362-010 COURT CLERK (government ser.)
Performs clerical duties in court of
law: Prepares docket or calendar of cases to be called, using
typewriter. Examines legal documents submitted to court for
adherence to law or court procedures, prepares case folders, and
posts, files, or routes documents. Explains procedures or forms
to parties in case. Secures information for judges, and contacts
witnesses, attorneys, and litigants to obtain information for
court, and instructs parties when to appear in court. Notifies
district attorney's office of cases prosecuted by district
attorney. Administers oath to witnesses. Records minutes of court
proceedings, using stenotype machine or shorthand, and
transcribes testimony, using typewriter. Records case
disposition, court orders, and arrangement for payment of court
fees. Collects court fees or fines and records amounts collected.
GOE: 07.01.02 STRENGTH: S GED: R4 M2 L4 SVP: 6 DLU: 77
243.362-014 POLICE AIDE (government ser.)
Performs any combination of following
tasks in police department to relieve police officers of clerical
duties: Types and files police forms, such as accident reports,
arrest records, evidence cards, and attendance records and
schedules. Posts information to police records, manually or using
typewriter or computer. Gives information to public, over phone
or in person, concerning arrests, missing persons, or other
police related business. Operates telephone system to take or
relay information. Receives and records physical evidence
recovered from crime scenes by police officers.
GOE: 07.04.05 STRENGTH: S GED: R3 M2 L3 SVP: 3 DLU: 79
243.367-010 MAIL CENSOR (government ser.)
Opens and inspects incoming and
outgoing correspondence and packages to ensure compliance with
prison security rules: Reads incoming and outgoing correspondence
(with permission of appropriate jurisdiction) of prisoners with
adjustment problems or suspected of forbidden activities, such as
planning escapes or attempting to contact confederates outside
prison. Removes money mailed to prisoners, prepares receipt, and
forwards to security office for safekeeping. Impounds contraband
articles, such as weapons and drugs, and notifies proper
authorities of rules violations. Returns to sender, articles
prisoners are forbidden to possess. May evaluate content of
incoming correspondence, conferring with psychiatric staff to
protect inmate against information considered injurious to
prisoner's emotional welfare or adjustment.
GOE: 07.05.02 STRENGTH: S GED: R4 M2 L3 SVP: 5 DLU: 77
243.367-014 POST-OFFICE CLERK (government ser.) alternate
titles: postal clerk
Performs any combination of following
tasks in post office: Sells postage stamps, postal cards, and
stamped envelopes. Issues money orders. Registers and insures
mail and computes mailing costs of letters and parcels. Places
mail into pigeonholes of mail rack, or into bags, according to
state, address, name of person, organization, or other scheme.
Examines mail for correct postage and cancels mail, using rubber
stamp or canceling machine. Weighs parcels and letters on scale
and computes mailing cost based on weight and destination.
Records daily transactions. Receives complaints concerning mail
delivery, mail theft, and lost mail, completes and routes
appropriate forms for investigation. Answers questions pertaining
to mail regulations or procedures. Posts circulars on bulletin
board for public information; distributes public announcements;
and assists public in complying with other federal agency
requirements, such as registration of aliens. May drive
motorcycle or light truck to deliver special delivery letters.
May be employed in remote retail store contracted by post office
to provide postal services and be designated Contract-Post-Office
Clerk (retail trade).
GOE: 07.03.01 STRENGTH: L GED: R3 M3 L3 SVP: 4 DLU: 77
243.367-018 TOWN CLERK (government ser.)
Performs variety of clerical and
administrative duties required by municipal government: Prepares
agendas and bylaws for town council; records minutes of council
meetings; answers official correspondence; keeps fiscal records
and accounts; and prepares reports on civic needs.
GOE: 07.01.02 STRENGTH: S GED: R4 M4 L3 SVP: 5 DLU: 77