Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
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1 | 2006 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Delivery Services | Percentage of legislative requirements met | 50% compliance | 90% compliance | 100% compliance |
2 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Accuracy of Service or Product Delivered | Percentage of PDEs rejected. | 20% | 15% | 22% |
3 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Accuracy rate of DDPS data reported and calculated. | New calculation based on new legislation | 99% | 100% (as of July, 2006) |
4 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | Percentage of claims processed electronically | 50% | 90% | 100% |
5 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Number of months where provision of the month-end response report exceeded 72 hours target | 0 | 6 | 2 of 7 months exceeded goal |
6 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of legislative requirements met | 100% | 100% compliance | TBD |
7 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | Percentage of claims processed electronically | 100% | 100% | TBD |
8 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Accuracy of Service or Product Delivered | Percentage of PDEs rejected. | 15% | 12% | TBD |
9 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Accuracy rate of DDPS data reported and calculated. | TBD | 99% accuracy | TBD |
10 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Number of months where provision of the month-end response report exceeded 72 hours target | 2 | 5 | TBD |
11 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of legislative requirements met. | 100% | 100% | TBD |
12 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | Percentage of claims processed electronically. | 100% | 100% | TBD |
13 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Accuracy of Service or Product Delivered | Percentage of PDEs rejected. | TBD | 10% | TBD |
14 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Accuracy rate of DDPS data reported and calculated. | TBD | 99% accuracy | TBD |
15 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Number of months where provision of the month-end response report exceeded 72 hours target | TBD | 4 | TBD |
16 | 2009 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Number of trouble tickets submitted for inability to access data | TBD | 10 | TBD |
17 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Number of months where provision of the month-end response report exceeded 72 hours target | TBD | 4 | TBD |
18 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Accuracy of Service or Product Delivered | Percentage of PDEs rejected | TBD | 9% | TBD |
19 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Accuracy rate of DDPS data reported and calculated. | TBD | 99% | TBD |
20 | 2010 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Number of trouble tickets submitted for inability to access data | TBD | 8 | TBD |
21 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Number of months where provision of the month-end response report exceeded 72 hours target | TBD | 4 | TBD |
22 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Accuracy of Service or Product Delivered | Percentage of PDEs rejected | TBD | 8% | TBD |
23 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Accuracy rate of DDPS data reported and calculated. | TBD | 99% | TBD |
24 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Number of trouble tickets submitted for inability to access data | TBD | 6 | TBD |
25 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Number of months where provision of the month-end response report exceeded 72 hours target | TBD | 4 | TBD |
26 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Accuracy of Service or Product Delivered | Percentage of PDEs rejected. | TBD | 7% | TBD |
27 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Accuracy rate of DDPS data reported and calculated. | TBD | 99% | TBD |
28 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Number of trouble tickets submitted for inability to access data | TBD | 4 | TBD |
29 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Number of months where provision of the month-end response report exceeded 72 hours target | TBD | 4 | TBD |
30 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Accuracy of Service or Product Delivered | Percentage of PDEs rejected. | TBD | 6% | TBD |
31 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Accuracy rate of DDPS data reported and calculated. | TBD | 99% | TBD |
32 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Number of trouble tickets submitted for inability to access data | TBD | 4 | TBD |
33 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Number of months where provision of the month-end response report exceeded 72 hours target | TBD | 4 | TBD |
34 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Accuracy of Service or Product Delivered | Percentage of PDEs rejected. | TBD | 6% | TBD |
35 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Accuracy rate of DDPS data reported and calculated. | TBD | 6% | TBD |