Airline On-Time Performance Slips, Cancellations and Mishandled Bags Up in June
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DOT 77-07
Bill Mosley
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Monday, August 6, 2007 - The nation's largest
airlines recorded a lower rate of on-time flights and a higher rate of
mishandled baggage and canceled flights this past June than during either this
past May or the previous June, according to the Air Travel Consumer Report
released today by the U.S. Department of Transportation (DOT). The report also shows that consumer
complaints against air carriers rose in June compared to the same previous
months.
According to information filed with
the Bureau of Transportation Statistics (BTS), a part of DOT's Research and
Innovative Technology Administration (RITA), the 20 carriers reporting on-time
performance recorded an overall on-time arrival rate of 68.1 percent in June, down
from both June 2006's 72.8 percent and May 2007's 77.9 percent. The data also show that these carriers
canceled 2.7 percent of their domestic scheduled flights in June, up from both
June 2006's cancellation rate of 1.7 percent and May 2007's 1.1 percent.
The 20 reporting
carriers also posted a mishandled baggage rate of 7.92 reports per 1,000 passengers
in June, higher than both June 2006's 6.30 rate and May 2007's 5.93 mark.
In addition, the
Department received 1,094 complaints from consumers in June about airline
service, up 43.4 percent from the 763 complaints received in June 2006 and 17.8
percent more than the total of 929 filed in May 2007.
The monthly report also includes
data on causes of flight delays, airline bumping, and consumer disability and
discrimination complaints received by DOT's Aviation Consumer Protection
Division. This report also includes reports
required to be filed by U.S. carriers of incidents involving pets traveling by air.
Causes of Flight Delays
The carriers filing on-time performance
data reported that 9.13 percent of their June flights were delayed by aviation
system delays, compared to 7.49 percent in May 2007; 10.04 percent by
late-arriving aircraft, compared to 6.71 percent in May; 8.13 percent by
factors within the airline's control, such as maintenance or crew problems, compared
to 5.76 percent in May; 1.42 percent by extreme weather, compared to 0.76 in
May; and 0.09 percent for security reasons, compared to 0.06 percent in May. Weather is a factor in both the
extreme-weather category and the aviation-system category. This includes delays
due to the re-routing of flights by DOT's Federal Aviation Administration in
consultation with the carriers involved. Weather is also a factor in delays attributed to late-arriving aircraft,
although airlines do not report specific causes in that category.
Data collected
by BTS also shows the percentage of late flights delayed by weather, including
those reported in either the category of extreme weather or included in
National Aviation System delays. In June, 44.97 percent of late flights were
delayed by weather, up 6.92 percent from June 2006, when 42.06 percent of late
flights were delayed by weather, and up 14.78 percent from May when 39.18
percent of late flights were delayed by weather.
Detailed information on flight
delays and their causes is available on the BTS site on the World Wide Web at http://www.bts.gov. For example, that site shows
that airlines reported 462 flights with taxi-out times of more than three hours
in June. More details by carrier and by airport are available on the BTS
website at http://www.bts.gov/programs/airline_information/taxi_out_times/.
January-June Mishandled Baggage
During the first
six months of this year, the U.S. carriers reporting flight delay and mishandled baggage data posted a mishandled
baggage rate of 7.34 reports per 1,000 passengers, up from the 5.86 mishandled
baggage rate recorded during January-June 2006.
Bumping
The report also
includes airline reports of involuntary denied boarding, or bumping, for the
second quarter and first six months of this year. Of the 20 U.S. carriers who report on-time performance and mishandled baggage data, 18 are
also required to report their bumping records to DOT. These 18 carriers posted a bumping rate of
1.22 per 10,000 passengers for the second quarter, up from the 1.12 rate for
the second quarter of 2006 but down from the 1.45 bumping rate for the first
quarter of this year. For the first six
months of this year, the carriers posted a bumping rate of 1.33 per 10,000
passengers, up from the 1.21 rate recorded in January-June 2006.
Incidents Involving Pets
In June, carriers reported four incidents
involving pets while traveling by air, down from five incidents in May. The June
incidents involved three deaths and one injury.
January-June
Complaints About Airline Service
During the first six months of this year, the
Department received 6,151 complaints from consumers about airline service, up 47.2
percent from the 4,178 complaints recorded during January-June 2006.
Complaints About Treatment of Disabled
Passengers
The report also
contains a tabulation of complaints filed with DOT in June and the first six
months of this year against specific airlines regarding the treatment of passengers
with disabilities. The Department
received a total of 45 disability-related complaints in June, 6.3 percent fewer
than the 48 complaints received in June 2006 but up 32.4 percent from the total
of 34 filed in May 2007. For the first
six months of this year the department received 205 disability-related
complaints, down 8.5 percent from the 224 filed during January-June 2006.
Complaints About Discrimination
In June, the
Department received six complaints alleging discrimination by airlines due to
factors other than disability – such as race, religion, national origin or sex
– down from the total of 16 complaints filed in June 2006 but up from the four
complaints received in May 2007. For the
first six months of this year, the Department received 47 discrimination
complaints, down 24.2 percent from the 62 complaints filed during January-June
2006.
Consumers may
file their complaints in writing with the Aviation Consumer Protection
Division, U.S. Department of Transportation, C-75, Room 4107, 400
7th St. SW, Washington, DC
20590; by e-mail at airconsumer@dot.gov; by voice mail at (202) 366-2220 or
by TTY at (202) 366-0511.
Consumers who
want on-time performance data for specific flights should call their airline
ticket offices or their travel agents. This information is available on the computerized reservation systems
used by these agents.
The Air Travel
Consumer Report can be found on DOT's World Wide Web site at http://airconsumer.ost.dot.gov. It is available in "PDF" and Microsoft Word
format.
Air Travel Consumer Report June 2007
Key On-Time Performance and Flight Cancellation Statistics
Based on Data Filed with the Bureau of Transportation Statistics by the 20 Reporting Carrier
Overall
68.1 percent on-time
arrivals
Highest On-Time Arrival Rates
1. Hawaiian Airlines – 92.9 percent
2. Aloha Airlines – 86.8 percent
3. SkyWest Airlines – 77.9 percent
Lowest On-Time Arrival Rates
1. Atlantic Southeast Airlines – 56.0 percent
2. American Airlines – 57.9 percent
3. American Eagle Airlines – 60.5 percent
Most Frequently Delayed Flights
1. Atlantic Southeast Airlines flight 4104 from Atlanta to Chattanooga, TN – late 100 percent of the time
1. Atlantic Southeast Airlines flight 4176 from Atlanta to Myrtle Beach, SC – late 100 percent of the time
1. Atlantic Southeast Airlines flight 4415 from Chattanooga, TN to Atlanta – late 100 percent of the time
1. Atlantic
Southeast Airlines flight 4415 from Atlanta to Hilton Head, SC – late 100 percent of the
time
1. Atlantic
Southeast Airlines flight 4854 from Atlanta to Milwaukee – late 100 percent of the time
1. Comair flight 5565 from New York JFK to Buffalo, NY – late 100 percent of the time
1. Delta Air Lines flight 1891 from New York JFK to Los Angeles – late 100 percent of the time
1. Northwest Airlines flight 656 from Detroit to Newark, NJ – late 100 percent of the time
Highest Rates of Canceled Flights
1. Mesa Airlines – 6.4 percent
2. American Eagle Airlines – 5.9 percent
3. Northwest Airlines – 5.3 percent
Lowest Rates of Canceled Flights
1. Hawaiian Airlines – 0.2 percent
2. Frontier Airlines – 0.4 percent
3. Southwest Airlines – 0.4 percent
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