e-Tools
Customer Assistance
Customer Service
(877) 472-3777
GSA.Advantage@gsa.gov
National Customer Service Center (NCSC)
(800) 488-3111
Fax (816) 926-6952
NCSCcustomer.service@gsa.gov
General Questions
Customers who have general questions regarding GSA Advantage!® should view the Help Topics under Customer Assistance for a variety of information, including Frequently Asked Questions (FAQs).
Technical Problems
Customers who have technical questions, are experiencing technical problems, or have a suggestion about how GSA may better serve them should contact GSA Advantage!® or call GSA Advantage!® Customer Service at (877) 472-3777.
Ordering Status Questions
Customers who experience shipping, transportation, or billing discrepancies on National Stock Number (NSN) items should view their Order Status/History in GSA Advantage!®, locate the item, and click on the requisition number. Customers will then be taken to a report that allows them to indicate the type of discrepancy and directly submit the Discrepancy Report.
For order status, follow-ups, etc., customers should contact the supplier directly. The Schedule contractor's name and telephone number is printed on the order summary customers receive at checkout and also through Order Status/History.
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