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Jimmy on the Phone

Contacting the Streets Department is easy! The Customer Affairs Unit is prepared to assist you.  Please use the information below to contact us. While calling us if you receive voice mail, please do not hesitate to leave your message.  Voice mail is retrieved throughtout the day. Additionally, you may elect to send an e-mail to our Customer Affairs Unit to assist you as well. To request a Streets Department service, please click here.

Customer Service Hotline: Open 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.

Phone: 215-686-5560

Cellular Phone: FIX

E-mail: csstreets@phila.gov

Online: Customer Service

Snow Emergency Route Information:
215-686-SNOW

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Customer Service Standards

City of Philadelphia
Department of Streets
7th Floor, Municipal Services Building
Philadelphia, PA 19102-1676